FULL NEW EDIT OF THEAD AHEAD
Hello, sorry for this little wall of text comming up, but I did my best to document my dialog via ticket edits as complete as possible. Sorry for my lack of english

My game crashes in space and on ground. Sometimes after hours, sometimes after minutes and a few times in a row.
I did edit the original thread so that you can read the full dialog between me and customer support as follows. I hope it speaks for itself...
Long story short: We are running in circles:
I tried several graphics drivers, soundcard drivers (did even go back to realtek onboard), turned on and off different graphic options, used safe mode very often... I run the game as admin, use compatibility mode under Win7... I did reinstall the game several times, used verify after every crash...
Here are some fresh ErrorIDs... maybe they help:
6923651
11332875
11332804
11330620
1679028
11326261
2379584
1679028
6746087
And here is the complete communication between me and support:
Dear Sirs or Madam,
I have experienced a lot of crashes during space or ground missions. I tried turning on and off several graphic options and the safe mode, but I was not able to nail down the cause of the crashes. When they appear, the
Cryptic Error -Application jumps in and I write down what I did that time and send the full dump... Then I restart the game and verify all the files. So far so good, but when I look in the different log-files I do not find this crashes or a hint what happened.
I would really like to help you helping me, but when I don't know where to look for the right logfiles, I cannot post sufficient information on this crashes. Please tell me what I can do or what infos you need to help me.
Here for example is the info I found in the Crash.Log so far (C:\Users\Public\Games\Cryptic Studios\Star Trek Online\Live\logs\GameClient).
100406 16:34:25 10 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()
100406 18:28:14 3 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()
100407 09:32:09 45 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()
100407 13:06:48 1 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()
100407 13:25:10 13 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()
100407 16:07:17 21 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()
100407 19:28:10 19 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()
And here are some Infos on my system (via dxdiag):
[...]
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: German (Regional Setting: German)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: GA-MA770T-UD3P
BIOS: Award Modular BIOS v6.00PG
Processor: AMD Phenom(tm) II X4 955 Processor (4 CPUs), ~3.2GHz
Memory: 4096MB RAM
Available OS Memory: 4094MB RAM
Page File: 1483MB used, 6701MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 64bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: The file cmudaxp.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware
manufacturer.
Sound Tab 2: No problems found.
Sound Tab 3: The file cmudaxp.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware
manufacturer.
Input Tab: No problems found.
Display Devices
Card name: NVIDIA GeForce GTX 285
Manufacturer: NVIDIA
Chip type: GeForce GTX 285
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_05E3&SUBSYS_00000000&REV_A1
Display Memory: 2796 MB
Dedicated Memory: 1005 MB
Shared Memory: 1790 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: PnP-Monitor (Standard)
Monitor Model: W2261
Monitor Id: GSM56CE
Native Mode: 1920 x 1080(p) (59.934Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2um
Driver File Version: 8.17.0011.9621 (English)
Driver Version: 8.17.11.9621
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 1/12/2010 13:03:34, 11862120 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-46A3-11CF-2546-0B201FC2C535}
Vendor ID: 0x10DE
Device ID: 0x05E3
SubSys ID: 0x00000000
Revision ID: 0x00A1
Driver Strong Name: oem2.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section00 3:8.17.11.9621ci\ven_10de&dev_05e3
Rank Of Driver: 00E60003
[...]
Thank you in advance
As an Response I was told to delete the "Live" folder, which I did... (sorry, don't have the quote any more). The client then installed all the files again (in a looong download session with 11 Gig of Data). But still the crashes happened, so I edited my ticket. My Reply then was:
Dear Sirs or Madam,
thanks for your support. I did as you told me and let the Game download its 11 Gigabyte of Data again.
But still I am experiencing the same issues and the game crashes in space and on ground often. There are times when I can play for hours and then a crash appears. I verify all files with the launcher, but still after a short time it crashes again.
I also recognized that when the game crashes it seem to have problems uploading the crash-report. It says: "Error: DV:Unable to find patchxfer.log". Here is what the window of the Cryptic Error Exe was called: "CrypitcError PID : 3192 ETID:0".
If I can provide you with more info, please tell me. I recognized that in the forum several people experience similar problems...
Here is what I was told then:
Please try verifying your game files as they may have become corrupted. Start the game client Enter your username and password Click on the Options button at the top of the launcher screen and check the Force Verify box and click the OK button The game client will now check the installed files and patch files it thinks are corrupt or out of date Sincerely, Cryptic Studios Technical Support
Hmm... I did say that I tried verify before, didn't I ? Well whatever. My edit as followes:
Dear Sirs or Madam,
as I said before I DID verify the files every time after the Client crashed. I did delete the live folder as you told me, let the game patch it again, did even do several re-installations. Didn't change a thing. Still crashing.
And before you ask: I HAVE the latest drivers installed, did turn the Computer off and on several times and I am sure my harddisk is not corrupted.
If you want me to post you a log file here or provide you with some other information that might help you to nail down the problem, please tell me. I would appreciate a more specific reply than "please reinstall / verify everything again", no offense...
Thanks again
They responded:
To better assist you with your issue we would like to request a copy of your DXDiag to review. Please follow the steps below and paste the contents of the file into a reply to this message. How to Create a dxdiag report 1. From the Windows key click *Start* menu, then click *Run*. 2. In the *Open* box, type: dxdiag (hit enter) 3. If this is your first time running dxdiag, click *Yes* to launch the DirectX Diagnostic Tool. 4. Click *Save All Information* to create a dxdiag report. 5. Choose a name and location for the dump file (recommend desktop) and click *Save*. Please reply to this message with the contents of the dump. Thank you, Cryptic Technical Support
Ehm... Ok? Didn't I put a dxdiag-Report in my first ticket? But well... Another edit with my full dxdiag it was then... essentially with the same info as the one before (so no need for quoting it here).
The answer:
Thank you for contacting us about this. We currently lack the information to get an accurate picture of the issue you discuss in your ticket. Please edit this ticket and include as much information as you can, so that we can do our best to resolve your issue. Helpful information may include: 1) Your DxDiag shows that your audio drivers are not digitally signed which means they could be causing a problem. Have you tried upgrading to the latest official release? We appreciate your feedback and thank you for playing!
More in Part 2:
Comments
More in Part 3:
Finally I got the following answer:
I was crossing fingers: Maybe now I get something else than the usual copy & paste stuff... Then they wrote:
So guess what I did... I even used some tool to get rid of the old drivers before I installed the new ones from scratch... Didn't help... :rolleyes:
More in Part 4...
I will also be opening a ticket with Cryptic and will post here on your thread.
And BOOM... CLOSED the ticket as "solved" before I was able to answer. Well thanks for that... :mad:
As you might imagine: I tried the compatibility mode... AGAIN... still have crashes in space and on ground... Sometimes I play for hours, sometimes STO crashes to desktop after a few minutes with me doing nothing special. Even the launcher crashed sometimes with Cryptic Error afterwards. I mean: My old macbook doesn't have that problems when running this game. Why my new machine? After all I tried? Doesn't make any sense to me.
I am a little angry now, since they just closed my ticket and I get tired of this TRIBBLE (excuse me).
I would have really appreciated someone to talk to me and not using this copy & paste stuff all the time. When the GM answered I had some hopes but then the Atari people came into play and I am back where I started...
So that's my story so far. Be my guest, if you have some ideas
I deactivated Realtek onboard sound via Bios, so this cannot be the problem.
I tried three combinations:
In all three events some crashes occured - and I was not able to nail down the cause.
I think maybe there are different types of crash I experience and since the ErrorIDs don't tell me what happened, I am not able to tell which one caused which crash.
I hoped for more info by the GM about the ErrorIDs. If he told me: "It was always your sound device", I would even buy a new card... But since I tried that many different soundcard-configurations I don't know what to think...
So far from what I've seen I like this game, but this server disconnects error is getting really annoying.
Hope this helps.