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Crashes are harshin' my buzz

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hey Gang and associated dev like people which may be listening.

Built a new rig today.

Core i7-980 Extreme, stock, not overclocked
ATI 5970, Latest drivers
Win7 Ultimate x64, latest service pack.
OCZ 256 GB PCI-Express SSD.

Windows Experience Rating 7.7

Installed the OS, Installed the latest driver, installed the service packs, installed Star Trek. No really, other than the driver updates, this was the first thing on the system. You can see where my priorities are.

I turned the graphics up to max on everything and the showfps has me getting over 100 FPS. So, I did the monitor sync thing, getting 60 fps, very cool processor and video card. Temp on the processor doesnt get above 60 which is low for this proc.

Now when I get to intense graphic battles, STO crashes. Not the OS, not the video card driver, just STO. Of course it's crashing at exactly the worst possible time, when I am in the middle of epic carnage.

What can I do to get you more diagnostic info? I am using the little cryptic crash reporter but frankly I don't want to waste my time tweaking video settings while my bug reports go into a big black hole...
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Maybe we have something in common here?

    http://forums.startrekonline.com/showthread.php?t=150183

    Possible you find something in the answers the CS gave me... Unfortunately mostly Copy&Paste automatic responses... Some logfiles can be found in the installation folder and live folder of STO by the way...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Yeah that's what I was afraid of. When everything works great, it works great. When there is an issue, it's difficult to get past their first tier support.

    Like the, "hey wait the sound card driver is not signed, lets blame it on that and call it a day" response.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Well... good news on that... after a few more edits (see the thread for that) I got the following answer:
    Thank you for contacting us. We have reviewed your issue and have escalated it to the next tier of support for further review. Once we hear back from them we will relay their findings to you. Thank you for your patience and understanding in this matter.

    Let's see what happens next...
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