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SHOW STOPPER: Crashing as Character Select Loads!

SystemSystem Member, NoReporting Posts: 178,019 Arc User
New as of today.

This is repeatable.

This only occurs when I am loading Holodeck (live), it does not occur when loading Tribble (test).

The first character trying to display is a Klingon side character. I am wondering if there is a way to force a different character to come up first?


It loads the background color, and the boarder of the character select screen, as well as some of the text. The portrait and character list do not load. It then hangs, crashes to desktop, and opens the Cryptic error dialog.

I am completely unable to log into the game at this point after multiple attempts and verify scans.

EDIT: "Safe Mode" does not resolve

:(
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Update: GPU driver updated. Issue unchanged.

    I have begun including my cell number in my barrage of crash error dialog box reports. lol
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Possible cause: The last character I played last night has a display error on both the character select screen and on the new captain's pages. ST'ABI has a visual error. In the past, he was never the last toon played. When selected his appearance would be replaced by the last toon selected's appearance.

    Now, he is the FIRST toon displayed, and as such, I suspect he is causing the character selection load to crash.

    PLEASE - can a dev or a player tell me how to change the order the characters appear in on the selection?

    I am quite certain that if I can get any of my other characters to be listed first, I would be able to log in!!!


    The problem:

    http://www.startrekonline.com/character_profiles/657692/view

    NO DISPLAY IMAGE!!!

    Of course this had to happen on a friday... *sigh*
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Jnoh wrote:
    New as of today.

    This is repeatable.

    This only occurs when I am loading Holodeck (live), it does not occur when loading Tribble (test).

    The first character trying to display is a Klingon side character. I am wondering if there is a way to force a different character to come up first?


    It loads the background color, and the boarder of the character select screen, as well as some of the text. The portrait and character list do not load. It then hangs, crashes to desktop, and opens the Cryptic error dialog.

    I am completely unable to log into the game at this point after multiple attempts and verify scans.

    EDIT: "Safe Mode" does not resolve

    :(

    I'm having the exact same problem.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    What character do you have as your "first"? (hint- the last character you played last night)

    If you can remember, look at your account in the Captain Database here: http://www.startrekonline.com/database/characters

    Does that character have no portrait (a big "N/A" instead?)



    I'm combing through STO and CO command lists for a character select command I might be able to use to select a different character with no display bug... no luck so far.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Yeah, its the exact same problem. This is the last toon I played before logging off last night.

    http://www.startrekonline.com/character_profiles/667450/view
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Ok, I think I have a work around...

    Go to: C:\Program Files\Cryptic Studios\Star Trek Online\Live\Localdata

    Rename the Gameprefs.Pref file to Gameprefs.Pref.old

    Run the launcher and enter the game.

    You've lost all your graphics settings (kinda), but you now have the ability to play!

    PS- THIS ISNT OVER, DEVS!!! PLEAS HELP US BY CODING IN A FAILSAFE FOR BAD PORTRAITS!!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Found a fix, put in your STO cd and install over your old files. You don't have to uninstall/install, just write over the old ones.

    My "problem" Klingon toon is now displaying as a pasty white human in all white clothes. Don't think I'm going to play him though.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Kylail wrote: »
    Found a fix, put in your STO cd and install over your old files. You don't have to uninstall/install, just write over the old ones.

    My "problem" Klingon toon is now displaying as a pasty white human in all white clothes. Don't think I'm going to play him though.

    The exact same thing happens if you just delete or rename the Gameprefs.Pref file.

    I'm going to post a link to this in the other character screen issue thread.
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