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Cryptic Launcher Autoupdate Problem

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi I brought the Star Trek Online Collector's Edition Two ago weeks, and I can't get it to connect.
I've been hunting for an update to the launcher the one that came with the Collector's Edition is malfunctioning

This is what I get "Trying to update the launcher Please be patient"
I left it running for 8 hours and tried it on two computers

I've used nettest and here is the run 1, 2 and 3

first run

contacting nettest server..
Local IP: 59.154.24.147
Ping: 1000.3 msec
Port: 80: 27 KB/sec 1 KB/sec 28 KB/sec 500
Port: 80: 25 KB/sec 1 KB/sec 27 KB/sec 500
Port: 443: 60 KB/sec 2 KB/sec 63 KB/sec 500
Port: 443: 41 KB/sec 1 KB/sec 43 KB/sec 500
Port: 7255: 60 KB/sec 2 KB/sec 63 KB/sec 500
Port: 7255: 36 KB/sec 1 KB/sec 37 KB/sec 500
Port: 7003: 50 KB/sec 2 KB/sec 52 KB/sec 500
Port: 7003: 51 KB/sec 2 KB/sec 54 KB/sec 500
Port: 7202: timed out
Port: 7202: timed out
Port: 7499: timed out
Port: 7499: timed out
Port: 80: 19 KB/sec 0 KB/sec 20 KB/sec 500
Idle Nic bandwidth Send: 0 KB/sec Recv: 0KB/sec


second run

contacting nettest server..
Local IP: 59.154.24.147
Ping: 1500.5 msec
Port: 80: 24 KB/sec 1 KB/sec 25 KB/sec 500
Port: 80: 24 KB/sec 1 KB/sec 26 KB/sec 500
Port: 443: 38 KB/sec 1 KB/sec 40 KB/sec 500
Port: 443: 37 KB/sec 1 KB/sec 39 KB/sec 500
Port: 7255: timed out
Port: 7255: timed out
Port: 7003: timed out
Port: 7003: timed out
Port: 7202: timed out
Port: 7202: timed out
Port: 7499: timed out
Port: 7499: timed out
Port: 80: 15 KB/sec 1 KB/sec 16 KB/sec 500
Idle Nic bandwidth Send: 0 KB/sec Recv: 0KB/sec


third run

contacting nettest server..
Local IP: 59.154.24.147
Ping: 1500.5 msec
Port: 80: 13 KB/sec 0 KB/sec 14 KB/sec 500
Port: 80: 18 KB/sec 0 KB/sec 19 KB/sec 500
Port: 443: 19 KB/sec 1 KB/sec 20 KB/sec 500
Port: 443: 9 KB/sec 0 KB/sec 10 KB/sec 500
Port: 7255: timed out
Port: 7255: timed out
Port: 7003: timed out
Port: 7003: 12 KB/sec 0 KB/sec 13 KB/sec 500
Port: 7202: 7 KB/sec 0 KB/sec 7 KB/sec 500
Port: 7202: 11 KB/sec 0 KB/sec 12 KB/sec 500
Port: 7499: timed out
Port: 7499: 10 KB/sec 0 KB/sec 11 KB/sec 500
Port: 80: 12 KB/sec 1 KB/sec 13 KB/sec 500
Idle Nic bandwidth Send: 0 KB/sec Recv: 0KB/sec


My firewall is off
All anti-software are off

I've been looking all over the Forums for a answer

I have got a RV082 Linksys router will that cause any trouble.
Will I have to do port forwarding.

The server is down so I can't do it today.
I can't wait to play it:D
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    you have a very bad connection . it could be your router as some have problems handling the stream of small packets the game use. specially if it is a 2 wire. May require an upgrade or configuration change. It could also be traffic shaping by your ISP cause problem. hard to say at this point.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    looks a lot like my nettest results.
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