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Two games on one account.

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I bought a copy of STO some weeks back and my wife ended up playing more than me. So I gave that account to her since she had the highest Character, and bought a Digital copy from Gametap. I installed it on my pc, and activated the key. Now it just has both games on my account but doesn't tell me how to get a subscription for game number 2. Plus when I log on (we have two characters on the game number 1, mine and hers) I can only create one more Character. In LOTRO I had two games on one account and we both logged in with the same user and pass but chose our own game which we were able to lable in my account. I would really like to play the game with her, but I want to do it with the new sto game I bought. Any suggestions?

Brian

P.S.

I started a ticket on it this morning and still haven't heard back.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I would do this
    create a second account.
    Open a ticket with billing explaining the problem that you have to game keys on one account and need iyou new key sent to the second account. (only billing can fix this)
    you will likely need to verfiy ownership of both accounts and likely be better and faster to do this by calling billing on the phone. (although it will cost your the phone charge.)
    We also offer live phone support Monday through Friday, 8:00 a.m. to 5:00 p.m. PST US and 8 GMT to 16 GMT UK. You can contact us by phone at:

    (USA)
    +1-408-404-1714

    (UK)

    0870 490 0617
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Thank you very much for the phone number. Either i'm getting stone dumb or you can't find any phone numbers on web sites anymore. Was it hidden pretty good or am I just not looking hard enough.

    Brian
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I also tried to start a new account and put in my email, of course it wouldn't let me with the same email address I figured they didn't want me to start another account. I guess I will use another one of the emails I have.

    Thanks again,
    Brian
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    codesweat wrote: »
    I also tried to start a new account and put in my email, of course it wouldn't let me with the same email address I figured they didn't want me to start another account. I guess I will use another one of the emails I have.

    Thanks again,
    Brian

    The number was in the support FAQ and yes you need a separate email for each account.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Yeah I found the number. They are closed though. I'm guessing I will have to wait yet another day for someone at cryptic to help me. I submitted a ticket this morning. I guess I was dumb for assuming I would be gotten back to within a day.

    Brian
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