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Unable to Connect... Unable to Patch...

SystemSystem Member, NoReporting Posts: 178,019 Arc User
As of Sunday or so... there was a patch that I played and then now can't play anymore. Whenever I open the client I log in, and it goes to the next patcher screen and stops. There's no Engage button, there's no options at the top to change, no patch notes... nothing.

I re-installed from the disc and can't patch it up. What I've tried is:

- Restarting... nothing.
- Re-installing... nothing.
- Removed Router... nothing.
- Checked drivers and updated where possible... nothing.
- Run as administrator... nothing.
- Run in XP compatibility mode... nothing.
- Turned off Firewall... nothing.
- Excepted the programs (GameClient and Star Trek Online.exe) in Anti-Virus... nothing

I'm stuck here. Would love some help. I'm running the following:

- Dual Core 3.0ghz
- Windows 7 Home Premium
- 3.0GB RAM
- Cable Modem (RCA) Through Comcast ISP
- Nvidia 9800gtx+ 1GB

This is how my client looks:

Image Link
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Followup... I am able to patch my Champions Online gameclient... but it too wont let me connect. The button to join is gone and I'm left with a client to look at. All other games connect fine, and work fine. Something specific to Cryptic.

    My release notes are missing on both clients too. I'm not able to view them. Clicking on the banners like the C-Store announcement on the STO client brings me to the STO website and the correct page.

    I did run the nettest.exe tool and it connected fine (no timing out).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Any help guys? Would really love to play (even if I have a lifetime to do it).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    i get disconnected

    this is the crash report

    100130 04:15:32 1 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(103)
    100205 20:11:29 1 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(104)
    100408 05:28:14 1 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(105)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Sindral wrote: »
    i get disconnected

    this is the crash report

    100130 04:15:32 1 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(103)
    100205 20:11:29 1 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(104)
    100408 05:28:14 1 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(105)

    Does your client look like mine?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    all worked fine 10 hours ago... when it comes to patch i get disconnected
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Are you able to get to http://www.startrekonline.com with Internet Explorer?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Are you able to get to http://www.startrekonline.com with Internet Explorer?

    I was able to visit that site, did the nettest, and a tracert to the patch server. For some reason it wouldn't work. I was forced to re-install the game twice and that still didn't work. I ended up re-installing Windows 7 and was finally able to get it to work.

    I haven't downloaded or installed anything that should have affected this. It happened after I patched the last time which it seems like there's a lot of connection problems after that as well. I don't know what to make of this. Be nice if someone had a solution for me next time that didn't mean wiping my harddrive.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    One thing I have seen that show up on the launcer like you had was when IE was set to not show imaged and had the auto complete turned on.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I'm having the same problem. It actually goes to the Cryptic load screen and doesn't go anywhere from there. I exit the screen and try to go back and that's around the time it crashes. This is getting extremely frustrating.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    i see alot of us r having trouble loggging in-it would be nice of some sort acknowledgement from the people we are PAYING for this game to let us know SOMETHING
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    This thread is over a year old. Wishy will be beaning this with a shovel tomorrow.
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