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Sudden connection issues

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I was playing earlier today, but while making a transition from a system to sector space, I lost my connection to the game server. This has happened on occasion before -- annoying, but I can usually connect right back up.

This time, when I tried to connect again, it starts to load my character, then sends a Server Not Responding error, and soon after times out.

Then I tried again, only this time, I timed out trying to connect to the login server. After a couple attempts at this, I figure maybe the server is down, so I check the website, it's still listed as up, and nobody is complaining in the forums, so I decide my problem must be an isolated one.

I try completely shutting down the client and restarting it. This time I can't even get to the login timeout, because now the launcher won't get past checking for patches.

So I shut it down and try again. Now it won't even launch the launcher, as it tries 4 times to find updates for that before I give up.

I shut it down, and reboot my computer. This time I manage to get all the way back to login again. Try the character I want to play: times out connecting to game server again.

Try again, this time with another character. Get into the game. Hooray! Only, this isn't the character I want to play right now, so I log out, and try again with the character I do want to play. No luck, timeout on game server connection again.

I try another, third, character, and suffer the same timeout there... and after that, I'm back to the timeout connecting to the login server.

:(

UPDATE: When I managed to connect to the login server again, I again failed to connect with the character I want to play. Log in AGAIN, try the character that worked before, and that one connects.

What has happened to my characters? Why can't I play them?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    The exact same thing is happening to me! I hope they fix this :confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    And now on the one character I could connect with, Game Server Connection fails on transition between zones. So much for that. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    The same thing is happening to me in different places.

    I tried to enter the Sol Starbase and dropped connection.

    Next night I was in the middle of a PvE space combat mission and dropped the connection.

    Just now I was in the middle of a PVP ground match and crashed to desktop.

    Three times in three days. My PC is stable, I never had this issue until they released season one.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    same thing for me too!!!! Joke!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I had no problems playing early today but now in the afternoon I tried to start the game and the cryptic launcher autoupdate just sits there trying to reconnect. Had it up to 24 attempts woohoo. I must say I am growing weary of paying to beta test this game heh although I am glad i didnt buy the lifer subscription. This TRIBBLE needs to be fixed soon...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Im having the same issues, I can't even connect to the patch login screen.... 8 attempts and nothing :S Someone better get on this.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    are all of you guys from canada? I'm looking at a trend here.... I noticed a bunch of your signatures said canada etc.... I have a posting about "unable to authenticate" this is really redonkulous :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Yes, I'm in Canada. Haven't had the Unable to Authenticate problem that I see you and others are having, but it may be that it is related to what we're having. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Here in Calgary I cannot even get to load the launcher just have

    "Trying to update the launcher. Please be patient. Tried connecting 14 times." .....and counting on hold with tech support 20min now and they close in 8min wonder if I will get through.

    it seems with my limited time to play I can never get on I am going to be asking for a credit this is insane

    worst MMORPG maintenence ever Cryptic needs some lessons from Blizzard

    well its now 4min past their close time and I am still on hold my launcher has now tried "updating" 19 times

    Cryptic you should allow the launcher to run on the users computer locally and connect when they log from there that way at least the options and links to new and alerts is accesible!

    I believe this is due to the crypticstudios.com site being down since the launcher connects to patchserver.crypticstudios.com I will stay on hold a little while longer then if not answered will try to connect later tonight. what a joke of a launch for this game and I love Star Trek please fix these issues soon !!!!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    well I was on hold for over an hour and no one came to me I hung up.

    I have submitted a support ticket and asked that the players who have to put up with all these frequent downtimes get some sort of credit for the constant downtime when we are paying to play and cannot during many of ours busy schedules!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    This may not be a Cryptic issue at all, I'm in South BC and am having the same trouble, I am also having trouble connecting to other MMORPG'S. I'm thinking this might be an ISP issue, is anybody here using Shaw?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    See this thread about problems at Shaw.
    http://forums.startrekonline.com/showthread.php?t=148897
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Larack wrote:
    This may not be a Cryptic issue at all, I'm in South BC and am having the same trouble, I am also having trouble connecting to other MMORPG'S. I'm thinking this might be an ISP issue, is anybody here using Shaw?

    I am on shaw and just used my iPhone on Bell to access the site crypticstudios.com and it works but on wifi through my ISP its down I work for Shaw and will call a backdoor number I have to have them find the issue
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I called my old Department they passed me onto the Shaw NOC and they are aware of issues in Toronto they were supposedly fixed but he tested crypticstudios.com internally and used his NOC tools and still not working I gave him the time line to when this thread started and it measures up to when the router in Toronto had its issues. They re-opened their incident and are looking into fixing it ASAP.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Well, I'm on Shaw too, so I guess they really are the problem, though other than my troubles with the game I seem to be doing alright internet-wise. I can access this site, obviously, and haven been able to access various others with no problem.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    nyk0n wrote: »
    I called my old Department they passed me onto the Shaw NOC and they are aware of issues in Toronto they were supposedly fixed but he tested crypticstudios.com internally and used his NOC tools and still not working I gave him the time line to when this thread started and it measures up to when the router in Toronto had its issues. They re-opened their incident and are looking into fixing it ASAP.
    Well, it's not just Toronto, it's all across Canada. I'm in Winnipeg and am having this problem. Same with some peeps in B.C. I'm connected to Shaw through a cable (not WiFi), but it is technically connected through a router (as I do have WiFi). But what's the real issue? What'd Shaw do to flack it all up?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Demon971 wrote: »
    Well, it's not just Toronto, it's all across Canada. I'm in Winnipeg and am having this problem. Same with some peeps in B.C. I'm connected to Shaw through a cable (not WiFi), but it is technically connected through a router (as I do have WiFi). But what's the real issue? What'd Shaw do to flack it all up?

    Demon971

    I am saying this issue is a routing issue from Toronto that is affecting all Shaw Customers from Specific routes to sites

    To Cryptics servers is one route that broken the issue is in Toronto

    by wifi I was just turning my wifi on and off on my phone while trying the site cryptic site as a way of diagnosing the issue and trying to see if it was a Shaw Problem at all before i tried it

    using a router wifi or not is still through your ISP

    no worries Fellow Trekkers this issue will get fixed Shaw is all about service and this may seem like a major inconvenience but its a minor part of the total Internet Service you are paying for

    the on call Techs work 24/7 as do the operations teams soif they cant fix this issue remotely a tech can be dispatched to troubleshoot or replace the troubled equipment
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Raydeen wrote:
    I had no problems playing early today but now in the afternoon I tried to start the game and the cryptic launcher autoupdate just sits there trying to reconnect. Had it up to 24 attempts woohoo. I must say I am growing weary of paying to beta test this game heh although I am glad i didnt buy the lifer subscription. This TRIBBLE needs to be fixed soon...




    it got to 48 tries with me, and almost 8 hours since i was shut out of my game..

    I'm on Shaw in alberta. and really getting annoyed with it not connecting, someone needs a bloody kick in the balls.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I too have been noticing this issue. For me they started to occur April 3rd, @ 1700ish hours MST (-0700 GMT).
    I have found no consistency at all in the disconnections, or failures to connect.
    I have also been encountering an issue which is most annoying, and sometimes I can get by it, by forcing an admin launch of the Cryptic Launcher. But then it seems that I am doomed to fail again to connect,.. when I get thrown back to my login screen.

    When starting I will get the "Cryptic Launcher AutoUpdater" in the top left corner of the screen. It about 2 inches wide, by 1.5 inches tall,.. mentions attempting to update the launcher, be patient, and then shows the number of times the connection has been attempted.

    Using the prescribed tests cryptic wants us to use,.. here are the results I got.
    Has anyone seems similar numbers?

    contacting nettest server..
    Local IP: 68.145.220.206
    Ping: 501.7 msec
    Port: 80: 116 KB/sec 3 KB/sec 123 KB/sec 500
    Port: 80: 344 KB/sec 10 KB/sec 366 KB/sec 500
    Port: 443: 224 KB/sec 7 KB/sec 237 KB/sec 500
    Port: 443: 5 KB/sec 5 KB/sec 7 KB/sec 500
    Port: 7255: 344 KB/sec 16 KB/sec 366 KB/sec 500
    Port: 7255: 270 KB/sec 17 KB/sec 288 KB/sec 500
    Port: 7003: 496 KB/sec 23 KB/sec 529 KB/sec 500
    Port: 7003: 182 KB/sec 12 KB/sec 196 KB/sec 500
    Port: 7202: 150 KB/sec 9 KB/sec 160 KB/sec 500
    Port: 7202: 499 KB/sec 21 KB/sec 530 KB/sec 500
    Port: 7499: 565 KB/sec 24 KB/sec 601 KB/sec 500
    Port: 7499: 562 KB/sec 20 KB/sec 598 KB/sec 500
    Port: 80: 115 KB/sec 9 KB/sec 123 KB/sec 500
    Idle NIC bandwidth Send: 7 KB/sec Recv: 2 KB/sec
    hit return to exit

    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.
    C:\Users\Soulfyre>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.184.25]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 6 ms 7 ms 7 ms 64.59.130.114
    3 8 ms 7 ms 15 ms rc1no-pos6-0.cg.shawcable.net [66.163.77.5]
    4 7 ms 9 ms 8 ms rc1so-pos15-0.cg.shawcable.net [66.163.77.9]
    5 23 ms 23 ms 25 ms rc1nr-pos0-8-5-0.wp.shawcable.net [66.163.76.86]
    6 25 ms 25 ms 25 ms rc1sc-ge15-0-0.wp.shawcable.net [66.163.73.186]
    7 48 ms 49 ms 48 ms rc1sh-pos13-0.mt.shawcable.net [66.163.76.73]
    8 62 ms 60 ms 61 ms rc1hu-pos5-0-0.ny.shawcable.net [66.163.77.154]
    9 66 ms 65 ms 69 ms cr2-nyiix-peer.nym009.internap.net [198.32.160.185]
    10 65 ms 68 ms 67 ms cr2-cr1.nym009.internap.net [66.79.146.198]
    11 72 ms 82 ms 71 ms bsn006-nym009-9-cr1.bsn006.internap.net [66.79.158.9]
    12 67 ms 67 ms 67 ms bsn004-bsn006-792-mpr1.bsn004.internap.net [66.79.145.34]
    13 67 ms 67 ms 67 ms border12.te8-1-bbnet2.bsn.pnap.net [63.251.128.105]
    14 72 ms 71 ms 71 ms cryptic-1.border12.bsn.pnap.net [63.251.130.10]
    15 70 ms 69 ms 69 ms patchserver.crypticstudios.com [208.95.184.25]

    Trace complete.

    The above was submitted in a ticket.

    I even reset my Netgear Switch, Router, and Cable modem, per setup standards for use with Netgear equipment. No Joy. Even a direct connection to the modem fails to connect.

    Then I attempted a full re-install. No I have to wait until the patch downloads again, before I can play.
    Personally I was hoping it was an issue related to file corruption. Looks like I was wrong.

    Just goes to show one thing. The developer are trying to hard to push out TOO MUCH, and TOO SOON.
    This is breaking the server interaction, and as a result stealing our money payed for subscription, due to unplayable down-time.

    I have been playing up until now on Windows 7, Ultimate 64 Bit, even played the game without issue on Vista Ultimate 64 Bit. So I know this is not an OS issue. I am running fully patched on both Vista and 7, and was doing so before thees issues began to appear.

    I'm thinking there is a definitely issue with the automated patch functions. Manual downloads should be enabled from the support section of the website. This would help to relieve some of the strain on the game servers.
    To much automation,.. not enough "required user knowledge" in play.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Keeping my fingers crossed of course it looks like I'm back online!! :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    http://crypticstudios.com/ is now accessible via my shaw connection gonna try STO but can't play since I have to work early in the AM
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Well the Shaw problem does seem to have been resolved (and thanks, Nyk0n, for filling us in).

    Unfortunately, I'm still having problems... which might be due to crashes the program had while I was still trying to get it to work earlier... or to the new graphics driver I downloaded when I thought that might be the problem.... gah, frustrating. Just want to play.
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