Some reason the game logged me out and now when I try to log back in it says "unable to authenticate" .... the server status says "up" so I am not sure what the heck is going on. Any ideas? Any other people having the same problem? IS this a settings issue or something? Arg! lol I was just getting addicted too! :mad:
Some reason the game logged me out and now when I try to log back in it says "unable to authenticate" .... the server status says "up" so I am not sure what the heck is going on. Any ideas? Any other people having the same problem? IS this a settings issue or something? Arg! lol I was just getting addicted too! :mad:
me too unable to log in unable to authenticate wth u guys need to get on this and answer the question or fix the problem people play money to play this game!
Im trying to log in, and i have been for over an hour. it cant authenticate me. its also stuck sometimes trying to auto update the launcher. for some reason i cant connect to the login and verification systems.
please at lease update that you guys are reading this. !!!
Same here.. been trying to get the launcher to "turn over" for 31 times now.. and still not connecting...firewall is down, everything doable has been tried
I was able to log in earlier today. However for the past hour I was unable to load launcher and unable to view or load the startrekonline website. I disabled my router, connected to internet through modem and was able to load the launcher, as well as the website.
However I am now receiving this same message, 'unable to authenticate'. What's up?
Still can't login, has anyone had any success or tried anything different? I'm running win 7 ultimate and made sure I am running the launcher as admin, but that shouldnt really matter.
Whenever I have free time to play, the game always seems either down or something like this happens. With other MMO's under there belt you would think they would have a fix for these issues or at the very least have someone watching the message board.
How do I go abouts making a ticket for this issue?
The ticket system is strange in that you have to do a search first before you can create a new ticket.
also do a tracert patchserver.crypticstudios.com
and d/l the nettest
Nettest:
Go to http://files.champions-online.com/nettest.exe
Download this file and run it
A command prompt should appear running the test automatically
good lag free connection should be Column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate).
post the results here and include them in the ticket.
I beleive the auth servers use port 7003 or 7004 so if those ports get blocked or delayed then it could affect getting authorized.
also if you are using any proxy option switch to the other proxy or none . there could be a problem on the proxy server. It has been know to get overworked.
They are a little low and I hope you had more of the ports finished.
Here is my nettest and I never have lag or connection problems. But then I'm in the states and using a different routing than you may be using.
Hrmm... says: contacting nettest server .... timed out
arg!
besure you have the nettest set to run as admin if using vista or win7 and it is allowed net access by your firewall and antivirus netnanny windows defender or any other net guard program.
I am using win 7 ult, both the launcher and nettest are allowed by my windows firewall... and anitvirus and spyware are both turned off.... I still cant get nettest to run. II even set my router to DMZ and power cycled my modem and my router. Not sure what to do next
I have been having the same issue all afternoon. And as for this complete ******** about checking connections and all that... USELESS. How does that fix anything?!?! It doesn't! This is just another example of how Cryptic studios is not up to the task of handling an MMO. Someone please suggest a real solution or don't bother!
I have been having the same issue all afternoon. And as for this complete ******** about checking connections and all that... USELESS. How does that fix anything?!?! It doesn't! This is just another example of how Cryptic studios is not up to the task of handling an MMO. Someone please suggest a real solution or don't bother!
What I don't understand is why some people are able to log into and play still. It's messed up!
I just dont get how everything has been playing fine and dandy and now a few of us can't get in. I'm in Canada... any of you guys? Not that matters, but who knows.
Peace
Been bored because I havent been able to play so I just made my own custom avatar.. what do ya think
I am in Canada as well, obviously we all have internet connections just not able to connect to the game server. Maybe that is the problem... server, not servers... tbh I have no idea what the problem is but this lack of assistance by Cryptic (nothing new there) is adding to my frustration.
I'm also in canada on shaw cable, so not sure if that has anything to do with it.
I'm trying to get into this game and can only play it 2 or 3 times a week - seems every time i set aside some spare time i see these issues far too regularly. Been trying 40 minutes now to play a game that i only had an hour of free time to play!?!?!
Ive had this problem all afternoon. Ive bee non a lot of other net systems, so its not me.
Lets see if we are dealing with a problem of the internet itself. they had a problem with a European ISP not transferring data right and knocking a whole bunch of folks offline a couple of weeks ago. lets see if we have another ham handed ISP TRIBBLE with packet shaping.
im also playing from Canada. the game has worked fine up until now. today i cannot even get to the patch page. this is very dissappointing. the fact that its been an issue for several hours is even more upsetting...im also on Shaw here...hmmm
First time i have to call Shaw cause they are the problem.
Im on hold trying to get through to the customer support team. At least during the CRTC hearing shaw fully admitted that it does packet shaping and gave details as to how and why. The rest of the Canadian ISP gave the standard legal ******** answer that meant bugger off.
Let see how many of us calling at the same time can wake them up.
Comments
I am having the same issue as well.
please at lease update that you guys are reading this. !!!
However I am now receiving this same message, 'unable to authenticate'. What's up?
Whenever I have free time to play, the game always seems either down or something like this happens. With other MMO's under there belt you would think they would have a fix for these issues or at the very least have someone watching the message board.
How do I go abouts making a ticket for this issue?
Thanks!
lies, this is very fustrating. It seems not everyone is affected.
The ticket system is strange in that you have to do a search first before you can create a new ticket.
also do a tracert patchserver.crypticstudios.com
and d/l the nettest
Nettest:
Go to http://files.champions-online.com/nettest.exe
Download this file and run it
A command prompt should appear running the test automatically
good lag free connection should be Column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate).
post the results here and include them in the ticket.
I beleive the auth servers use port 7003 or 7004 so if those ports get blocked or delayed then it could affect getting authorized.
also if you are using any proxy option switch to the other proxy or none . there could be a problem on the proxy server. It has been know to get overworked.
Port: 80: 155 KB/sec 6 KB/sec 165 KB/sec 500
Port: 80: 127 KB/sec 5 KB/sec 136 KB/sec 500
Port: 443: 133 KB/sec 5 KB/sec 143 KB/sec 500
Port: 443: 152 KB/sec 6 KB/sec 163 KB/sec 500
Port: 7255: 175 KB/sec 7 KB/sec 187 KB/sec 500
Port: 7255: 271 KB/sec 11 KB/sec 289 KB/sec 500
Port: 7003: 163 KB/sec 7 KB/sec 175 KB/sec 500
Port: 7003: 167 KB/sec 7 KB/sec 178 KB/sec 500
Port: 7202: 251 KB/sec 11 KB/sec 279 KB/sec 500
Port: 7202:
i think that looks good.
They are a little low and I hope you had more of the ports finished.
Here is my nettest and I never have lag or connection problems. But then I'm in the states and using a different routing than you may be using.
contacting nettest server..
Local IP:
Ping: 52.7 msec
Port: 80: 805 KB/sec 30 KB/sec 857 KB/sec 500
Port: 80: 802 KB/sec 30 KB/sec 854 KB/sec 500
Port: 443: 806 KB/sec 30 KB/sec 858 KB/sec 500
Port: 443: 802 KB/sec 30 KB/sec 854 KB/sec 500
Port: 7255: 801 KB/sec 30 KB/sec 854 KB/sec 500
Port: 7255: 802 KB/sec 30 KB/sec 854 KB/sec 500
Port: 7003: 807 KB/sec 30 KB/sec 859 KB/sec 500
Port: 7003: 805 KB/sec 30 KB/sec 857 KB/sec 500
Port: 7202: 805 KB/sec 30 KB/sec 856 KB/sec 500
Port: 7202: 804 KB/sec 30 KB/sec 856 KB/sec 500
Port: 7499: 798 KB/sec 30 KB/sec 849 KB/sec 500
Port: 7499: 799 KB/sec 30 KB/sec 857 KB/sec 500
Port: 80: 801 KB/sec 30 KB/sec 855 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit
Ping: 90.9 msec
Port: 80: 221 KB/sec 8 KB/sec 236 KB/sec 500
Port: 80: 145 KB/sec 6 KB/sec 156 KB/sec 500
Port: 443: 180 KB/sec 7 KB/sec 192 KB/sec 500
Port: 443: 165 KB/sec 6 KB/sec 177 KB/sec 500
Port: 7255: 187 KB/sec 7 KB/sec 200 KB/sec 500
Port: 7255: 176 KB/sec 7 KB/sec 188 KB/sec 500
Port: 7003: 151 KB/sec 6 KB/sec 162 KB/sec 500
Port: 7003: 150 KB/sec 6 KB/sec 161 KB/sec 500
Port: 7202: 207 KB/sec 8 KB/sec 221 KB/sec 500
Port: 7202: 232 KB/sec 8 KB/sec 247 KB/sec 500
Port: 7499: 158 KB/sec 6 KB/sec 169 KB/sec 500
Port: 7499: 203 KB/sec 8 KB/sec 216 KB/sec 500
Port: 80: 166 KB/sec 6 KB/sec 177 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 1 KB/sec
hit return to exit
arg!
besure you have the nettest set to run as admin if using vista or win7 and it is allowed net access by your firewall and antivirus netnanny windows defender or any other net guard program.
What I don't understand is why some people are able to log into and play still. It's messed up!
Peace
Been bored because I havent been able to play so I just made my own custom avatar.. what do ya think
I'm trying to get into this game and can only play it 2 or 3 times a week - seems every time i set aside some spare time i see these issues far too regularly. Been trying 40 minutes now to play a game that i only had an hour of free time to play!?!?!
Uggghh!!!
Lets see if we are dealing with a problem of the internet itself. they had a problem with a European ISP not transferring data right and knocking a whole bunch of folks offline a couple of weeks ago. lets see if we have another ham handed ISP TRIBBLE with packet shaping.
Im in Victoria BC. on shaw cable
Im on hold trying to get through to the customer support team. At least during the CRTC hearing shaw fully admitted that it does packet shaping and gave details as to how and why. The rest of the Canadian ISP gave the standard legal ******** answer that meant bugger off.
Let see how many of us calling at the same time can wake them up.