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Trying to activate a key...

SystemSystem Member, NoReporting Posts: 178,019 Arc User
But when I do, I get this: "The Subscription service is temporarily down, please try again at a later time."

Been doing that for a while. Am I the only one with this problem? And if so, when will this later time be?
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    i have the same problem :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I have seen this error when people enter the wrong type of code key in the system.
    Like when they use a gametime card code as the retail key code or try to use the retail key code as a gametime card code.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    It's a code for the TOS uniforms...

    "You are activating:
    Star Trek Original Series Uniform"

    clicked agree to terms of service.... then...

    "The Subscription service is temporarily down, please try again at a later time."

    I had the wrath of kahn uniform code, never gave me this trouble, and I believe I did the same thing
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I am getting the error too for a game subscription....anyone know how long it will be down??:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I am getting the same response when I try to activate my TOS code as well. I have been trying all day. Is it our codes then, and not the subscription server?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    The TOS code I believe you enter in the retail key section like the retail key(product key). and not in the subscription area.
    I'm assuming you are new to the game so you are setting up to play and have
    1. Retail key for the game
    2. a TOS key for the TOS bonus

    I believe you need to do this
    1. Enter retail key
    2. select a subscription plan
    3. enter payment method (credit card , game car or paypal)

    this sets up the account and activate the game.
    then you go back to the enter key link and enter the TOS key.(add new product)

    if this is not correct then you will need to send billing a ticket on your problem and have them look at the key and account.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    From the main page, there is an option to redeem key. That is where I entered the code. Which is what the magazine instructions said. It takes me to the agree to terms page, and then says The Subscription service is temporarily down, please try again at a later time.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    ok then unless coderanger comes on and is able to look at your accounts to see what the problem is, then I think you will have to go the ticket route. my tos uniform was part of my retail key so I did not need to enter a separate key for it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I am having the same exact problem....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Having the same thing happen to me when I try to activate the 5 day trial.

    Edit: 15 minutes prior to my first attempt, the buddy of mine that gave me the key, got his activated. How unlucky is that? Within 15 minutes of him and me, it goes down.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I'm having the same issue with a 10 day guest pass. I'm supposed to go to www.startrekonline.com/guestpass, and enter the key. When I do that, I get:

    The Subscription service is temporarily down, please try again at a later time.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Same thing here with a 5-day free trial key. would really like to give the game a try.


    *Edit* WTB a Dev post.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I've tried restarting my Firefox, Using IE, and repairing my internet. still getting
    The Subscription service is temporarily down, please try again at a later time.

    Please help this is getting boring been having this problem since yesterday.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Same, I am really keyed up to try this game but my 5 day trial key keeps giving me the same "Subscription service down" message.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Is the server really down? or is it something on our end please please please reply.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    A new day, and I am still getting the error when I try to redeem the code key. I submitted a ticket last night, in case they weren't looking at the threads, but no response yet.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    A new day, and I am still getting the error when I try to redeem the code key. I submitted a ticket last night, in case they weren't looking at the threads, but no response yet.

    Ya did the same and no response yet. but you know they are looking at the forums because other threads are getting Dev responses. bet they dont care because we with the free trials arnt payin them yet. or wont if this keeps up.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Yeah I'm getting the same problem for my trial key, sent a ticket in last night and no response.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    if anyone gets a response on their tickets let us know. Getting kinda lame how no Dev has responded to this yet.



    yep still no help. this really is worse then WoW.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Just got it to work... cleared cache again for the 4th time =/ dont no if they just fixed it or something..
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Thanks for the heads up Shinagami-sama! I gave it another try and it worked fine! I even checked in game first to make sure.... Will have to close my ticket out now.
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