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2 cd keys, 1 account

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I bought a second copy of STO as my first copy went to my father untill i got a better pc, Now i upgraded, i bought a retail version. It went downhill from there as i put the cd key in on crytpic and pressed ok , it all went through. But now i have 2 cd keys (effectivley 2 STO games) on the same cryptic account and cant move one of them to another cryptic account. So in effect i cant play my copy of STO. I thought it would be ok and that i would be able to click which acccount i wanted to use and play, but it doesnt seem to be the case. :(

I ticketed 2 days ago and have had no response. Any help here would be awesome because im kinda loosing my rag now, Ive spent £100 on a game i cant play myself :confused:

I have given all the info in my ticket but i wonder when it will be fixed if at all it can be,
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    so why did you input the second key on the same account? I also have two copies of STO (so one of my sons can play with me) but of course I created a second account for the second copy.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Are you able to play at all, or do you just have one account you can log into? If thats the case maybe with the second game you should have just created a seperate account for that game specifically. Sure you'd have to eat the drop from the progress on the other account...but you'd be able to play both accounts.

    Because the new copy is installed on your hard drive, doen't mean your limited access to one account.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    just the one account i can use, which is the digi deluxe copy, I have only 1 game installed onto my drive, just didnt think to create a second cryptic account, because of that i cant move the cd key to another cryptic account. I have the second account ready to go aswell . I think i have to leave it in the hands of cryptic and hopefully they can move the cd to my other account.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Only billing can help you with the keys. Create the second account then contact billing about the situation and explain you wish to move the key to the second account. You will have to provide verifaction of ownership of the original account.
    If you can afford the phone call it might be faster to talk to them directly.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    PegasusMD wrote:
    Only billing can help you with the keys. Create the second account then contact billing about the situation and explain you wish to move the key to the second account. You will have to provide verifaction of ownership of the original account.
    If you can afford the phone call it might be faster to talk to them directly.

    Exactly, good advice
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