I bought a second copy of STO as my first copy went to my father untill i got a better pc, Now i upgraded, i bought a retail version. It went downhill from there as i put the cd key in on crytpic and pressed ok , it all went through. But now i have 2 cd keys (effectivley 2 STO games) on the same cryptic account and cant move one of them to another cryptic account. So in effect i cant play my copy of STO. I thought it would be ok and that i would be able to click which acccount i wanted to use and play, but it doesnt seem to be the case.

I ticketed 2 days ago and have had no response. Any help here would be awesome because im kinda loosing my rag now, Ive spent £100 on a game i cant play myself

I have given all the info in my ticket but i wonder when it will be fixed if at all it can be,
Comments
Because the new copy is installed on your hard drive, doen't mean your limited access to one account.
If you can afford the phone call it might be faster to talk to them directly.
Exactly, good advice