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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Launcher crash after game exit.

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited June 2014 in Windows and General: PC, Network, and Other Technical Issues
Several times today the 'prepatch' updater that launches after exiting the game has crashed.

I did a quick C&P from the crash window, in case it has anything useful in it for you. Let me know if there's anything else you need in order to track this one down.

Problem signature:
Problem Event Name: APPCRASH
Application Name: Star Trek Online.exe
Application Version: 2010.3.22.1132
Application Timestamp: 4ba7b7bd
Fault Module Name: Star Trek Online.exe
Fault Module Version: 2010.3.22.1132
Fault Module Timestamp: 4ba7b7bd
Exception Code: c0000005
Exception Offset: 0018ffd7
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Post edited by Unknown User on
«1

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Mine has been crashing today aswell.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    At least I know that this is not just me :)

    uh I mean ditto
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Well that is a relief, i was starting to worry that it was because of my new Overclock i was getting this very same issue. :p
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Alexraptor wrote: »
    Well that is a relief, i was starting to worry that it was because of my new Overclock i was getting this very same issue. :p

    How do you do that exactly? i was looking into that option for my graphics just to give it a kick in the pants.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Actually i don't overclock my graphics card since way back, Its just my processor these days.
    Modern graphic cards are way to risky to overclock since they are already mini-blast furnaces, which means unless one has liquid cooling it is a very very bad idea to try to OC GPU's.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I too have been having this issue.

    I happened to notice this last time that at the bottom of the Launcher Window it said "Error 4: Attempted view is invalid" followed by a countdown time to "restart". Once the timer counts down, the launcher crashes with a Windows (Vista in my case) notification of such.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I am using Vista as well. Sometimes it does check for patch downloads others "Error 4: Attempted view is invalid" then launcher crash.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    To anyone seeing the view error, what version is your launcher?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I've been getting this exit error as well since todays mini update.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    ya same here
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Same here. Started at the same time the server crashes started. My game is unplayable now.....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Mine says my launcher (CL_2010_03_22_32) is out of date and that I have to run the installer to update it, but when I click the link it takes me to a script error in my browser???????????????
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Now getting the following:

    "Your launcher is out of date. Please run the Installer to update it."

    Also got a script error, but it wouldn't let me copy/paste the info. Stated a script had stopped working, and did I want to continue using scripts on that page.

    Launcher Version: CL_2010_30_22_11_22
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Mine is also doing this, version CL_2010_03_22_32. I also installed the Java update that came down the pipe today too, don't know if that is related.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I got the same out-of-date message with the same launcher version, but the link said access denied.

    I happen to have a star_trek_online_setup.exe on my computer still so I ran that, and now the launcher auto-update is running. I don't know what this will do to my installation of the game, but hopefully it'll fix whatever's been happening.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I am also having the same issue.

    Launcher Version: CL_210_03_22_11_32

    Looks like Saturday came early this week.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Ok.. Tried a relaunch. If I keep clicking through the script errors, it'll let me enter a password, etc.. but each time information in the launcher is updated, I get another error screen.

    I don't recall allowing a Java update today. As far as I know, I have that set so that they can't autoinstall, but that doesn't mean they didn't reset it on me in a previous update.

    According to the Control Panel, it's Version 6, Update 18, (build 1.6.0_18-b07), if that helps you any Ranger :)

    EDIT: Newest version, according to Sun, is v6 u19. I'm going to hold off on installing that until you let me know if you want me to do that, and see if the script errors persist.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    coderanger wrote:
    To anyone seeing the view error, what version is your launcher?

    I am having this same error. Here is the version of the launcher I have:

    CL_2010_03_2211_32.


    It tells me my launcher is out of date and to run the installer to fix it. When you select the link, you get the error that everyone is mentioning.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I am also in the same boat.

    Guess all we can do now is wait out the storm, and hope the waves don't capsize the ship?
    Anyone know how to trim the sails a bit in the meantime so we can at-least keep our bow into the wind?

    Launcher Version: CL_2010_03_22_11_32
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Kevos wrote:
    I got the same out-of-date message with the same launcher version, but the link said access denied.

    I happen to have a star_trek_online_setup.exe on my computer still so I ran that, and now the launcher auto-update is running. I don't know what this will do to my installation of the game, but hopefully it'll fix whatever's been happening.
    And... it looks like it worked. I still have a script error message, so I clicked "No" like other people are doing.

    People here should read this thread: http://forums.startrekonline.com/showthread.php?t=147094
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Kevos wrote:
    And... it looks like it worked. I still have a script error message, so I clicked "No" like other people are doing.

    People here should read this thread: http://forums.startrekonline.com/showthread.php?t=147094

    What worked? I have Launcher Version: CL_2010_03_22_11_32, and tried running star_trek_online_setup.exe. No results. Same launcher crash after game exit.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    My Launcher version: CL_2010_03_22_11_32
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    coderanger wrote:
    To anyone seeing the view error, what version is your launcher?

    Launcher version: 2010.3.22.1132

    Addition info:
    - Launcher has been crashing after exiting the game for a while, but only this time i got the view error.

    Here is the full error report (copy/pate from windows):
    Nombre del evento de problema: APPCRASH
    Nombre de la aplicaci
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Also getting the invaild view on exit
    Launcher version: 2010.3.22.1132
    then the window message saying the launcher as stopped working.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I am too.. though i am running windows 7 it was fine after the big new patch and then after the whole weekend thing with maps having issues and releasing the other mini patch it started crashing after exit..
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Also getting the invaild view on exit
    and crash of client how fun
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Okay, got a repro case of the crash internally and hopefully have that fixed. Now looking into the view errors.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Suxhi wrote: »
    Mine has been crashing today aswell.

    Same here.Not really a problem since it crashes after exiting and not when launching the game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    coderanger wrote:
    Okay, got a repro case of the crash internally and hopefully have that fixed. Now looking into the view errors.

    Thank you.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I also have the launcher crashing on exit. No other obvious effect.
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