test content
What is the Arc Client?
Install Arc

Account error?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi, I just bought this game did the installation and registering.

When I start the launcher where you login, it says the server is up and running when I login and press submit I get an error that says “Account error, please contact billing support” then it notes that the server is down?. :confused:
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    when you register the game you need to do three things

    1. Enter the retail key (required)
    2. Select a subscription option (required)
    3. Enter a payment method for that subscription option (required) either a credit card, gametime card code or paypal account.

    then the game will be activated with your 30 days subscription bonus game time. you will not be charged for the subscription until after the 30 days time is used. (for cc or paypal. gametime code will have the 30 days added to the playtime of the gamecard)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    the problem still exists. currently ohn the phone with cryptic support. it's not letting people set up the subscriptions, which leads to the launcher giving an 'account error' message
Sign In or Register to comment.