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Character Rename not working after C-Store purchase

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I purchased a character "short name" rename from the C-Store, and I am not able to rename my character. On the character selection screen I am not able to click on the rename button (this button does nothing when clicked, and does not light up when the mouse is pointed at the button).

I have purchased the character rename token. I have gone to the character selection screen as instructed to do in my previous support tickets. THIS DOES NOT WORK, NOTHING AT ALL HAPPEN WHEN I CLICK ON THE BUTTON (AS I HAVE STATED THE BUTTON DOES NOT EVER LIGHT UP AS AN ACTIVE BUTTON WHEN THE MOUSE IS POINTED AT IT).

I have purchased the 1,000 Cryptic points, and the character rename on 03-28-10 (the Cryptic representative I spoke with on the phone today did confirm this). Also as further proof that I have purchased the character rename I have only 780 Cryptic points now (1,000 points purchase minus a character rename for 280 points leaves me with 780 points).

I as of yet have been unable to get any help resolving this issue. My tickets keep getting closed with no resolution. Telling me to keep going to the character selection screen & clicking on the rename button isn't the solution to resolving this issue since the button itself DOES NOT WORK AT ALL! I ask that Cryptic is not so quick to close my ticket out without finding a actual solution, and before getting confirmation from me that this issue has been resolved.

:mad:
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    This rename is for the character "short name" for which I purchased the rename from the C-Store. I have gone to the character selection screen where the character short rename is done from (this is where the rename button isn't working). This isn't the same as the rename button that is located under the status window.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I am experiancing the same trouble. Having purchaced the same thing from the C-Store, the option to rename doesn't highlight or react to being clicked at all in the character selection screen. Does anyone have a solution to this?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    No solution as of yet, but I spoke with a GM in length last night, and he is working finding out the root cause of this issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    I look forward to hearing what he/she comes up with.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited April 2010
    Cryptic support has resolved this issue for me :)

    Thanks Cryptic!
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