Ok, A friend bought me this game from amazon and had it delivered to me and the key never work. I call Amazon and they said the key works and no money back, well I told them I didn't want any money I just want the game to work but the rep just told me to use one the guest passes.
So I did just that now its the collectors edition and in the dashboard its say per ordered. Is there any thing to worry about?? Also I Have not got no red matter and its not in c-store so how do I get it??:eek:
The collector Ed the key the retail key is in the back of the manual. You need to enter the retail key select a subscription option and a payment method for the subscription (credit card, gametime card or paypay account) . That activate the game.
you will not be changed for the subscription until the 30 day bonus game time is used. On the US version of game that is all you need to get the game tiems. On EU version of the game there is another code key you enter for the bonus items.
game purchased before 2 feb had a pre-order code that was enterd that allow you to get in the open beta and when you enter the final retail code on and ater the 2 feb, you got an extra bonus item. located in the c-store in the special unlock item section.
First off thank you, and I have tred to use the Key and it says its already been use. I got it from Amazon in the rapper no one had open it. This is really odd I know but I can send pics of my box and everything. But I don't want to wast your time and thank you.
Well this is a peer to peer support forum so it is nothing in taking the time to help someone. Which all the codes and spots to enter it , it is easy to enter the wrong ones.
people have enter the pre-order key or a game time code key thinking it is the retail key. Or they enter the retail key in the gamecard time code spot .. so on .
You can open a ticket with support to look at your account. Hopefully coderanger will read and be able to take a look and see excatly what is missing on the account.
now you said your account shows in the feature product slot a pre-order but not a startrek online - retail
(what exactly is shown on the account page)
Sorry had to step out, but this is what it says ; * Star Trek Online - Preorder * Star Trek Online - Digital Retail
Now this is the collector's edition. Should it say that??? and if not this is the reason why the red matter not in c-store for me. And again thank you for your time.
this is what is on my account
Star Trek Online - Preorder : this is from entereing the pre-order code I recieved before the 2 feb.
Star Trek Online - Digital Deluxe : this is the Digital Deluxe edition that I ordered from Atari
Star Trek Online - Collector's Edition : This is the Collector Edition I ordered from Amazon.
These are different products each with it's own code and listed on separate lines in the account display.
Comments
you will not be changed for the subscription until the 30 day bonus game time is used. On the US version of game that is all you need to get the game tiems. On EU version of the game there is another code key you enter for the bonus items.
game purchased before 2 feb had a pre-order code that was enterd that allow you to get in the open beta and when you enter the final retail code on and ater the 2 feb, you got an extra bonus item. located in the c-store in the special unlock item section.
people have enter the pre-order key or a game time code key thinking it is the retail key. Or they enter the retail key in the gamecard time code spot .. so on .
You can open a ticket with support to look at your account. Hopefully coderanger will read and be able to take a look and see excatly what is missing on the account.
now you said your account shows in the feature product slot a pre-order but not a startrek online - retail
(what exactly is shown on the account page)
Now this is the collector's edition. Should it say that??? and if not this is the reason why the red matter not in c-store for me. And again thank you for your time.
Star Trek Online - Preorder : this is from entereing the pre-order code I recieved before the 2 feb.
Star Trek Online - Digital Deluxe : this is the Digital Deluxe edition that I ordered from Atari
Star Trek Online - Collector's Edition : This is the Collector Edition I ordered from Amazon.
These are different products each with it's own code and listed on separate lines in the account display.