the DEV's weekend with our constant whining about the lemon, please dont hurry to try and respond to the thousands of paying customers being w/o service, enjoy your weekend sleep in, go see a movie (we dont mind its on us). Just if you wouldnt mind, would it be possible to address these issues by 8am monday when we all goto work, k thanks.
That same thing goes through my mind every time i remember i cannot play because it seems as if nobody cares... If they cannot handle the hard work of starting a new mmo they should have never even advertised it.
Whooaa code ranger. Did you really just do that to a customer. We have a problem here with the server. I am giving up playing the game tonight. It is unplayable at the moment. Another comment in another thread was to we needed to lower our graphic levels. People are trying, some with sarcasm such as the OP, are trying to get answers.
Anyone notice the overwhelming majority of forum folk are lifetimers? Wait another two weeks when more people cancel out and lose the ability to post in the forums.
Whooaa code ranger. Did you really just do that to a customer. We have a problem here with the server. I am giving up playing the game tonight. It is unplayable at the moment. Another comment in another thread was to we needed to lower our graphic levels. People are trying, some with sarcasm such as the OP, are trying to get answers.
Has it occurred to you that maybe he's not the one on-call for things like this?
LOL awesomeness. All these whiners crack me up. I think people are forgetting that this update was done to fulfill a ton of USER requests, as well as to provide more content... aka, more product for our money! If they need to take things offline for a couple hours to patch it up, great! STO has ran for the past month+ with minimal issues, and I've been loving every bit of it.
coderanger totally helped me out with an account issue a couple weeks ago, so i can vouch for him/her.
Yes Devs, come to forum and chat with us instead of repairing the game, so we can moan more and demand you to chat with us some more, please?!
Wow did anyone bother to read this comment before making a negative reply to coderanger? He is not mocking the person. If this is unclear to you get away from your computers once and awhile and develop some social skills.
So customers are being mocked by cryptic customer service reps now? How has cryptic stayed in business this long? I certainly hope at the very least an apology is going to be forthcoming.
Really? Are there so few of us with some sense of humour? It could be he was just trying to be funny. Honestly, there are answers in other, official threads. Use the search function if you want developer comments and updates.
I find it unutterably sad to see the selfish post modern youth of today are playing Star Trek.
When I was a kid Star Trek was everything we wanted, a job, respect, security... now I see the youth of today rather than doing 'live to work' instead replace it with 'work to live' with hedonism every hour they don't have to earn money.
I find it unutterably sad to see the selfish post modern youth of today are playing Star Trek.
When I was a kid Star Trek was everything we wanted, a job, respect, security... now I see the youth of today rather than doing 'live to work' instead replace it with 'work to live' with hedonism every hour they don't have to earn money.
I think its sad how the elders of today have abandoned their tried and true stories like how back in their day they had to climb up a hill in the snow to play their MMOs and instead resort to faux "deep" statements.
If the DEV is off for the weekend, or is not responsible for this problem being fixed. Why on earth would he/she A. Be reading the forum to begin with, let alone B. respond to it? I mean, if you had the weekend off or were not responsible for the nightmare task of keeping this monster running, would you go anywhere near it? Doubtful, so what this means logicly is that Coderanger is on the job right now trying to fix the problem, perhaps he is on the clock as scheduled, perhaps he came in on his off night to fix it because he is dedicated, or contractually obligated, therefore the "Chat, chat, chat, chat, chat" comment was side crack way to let us know the DEV team is on the case and paying attention to us too.
Don't get me wrong, I have written plenty of nastygrams about problems I had getting STO working in the first place and ultimately neded up fixing it myself, but then no other tech folk helped either including my ISP, so I can't hang it on Cryptic alone. But in this case, I see very little in way of supporting evidence for the accusational tone of some replies.
To be fair, I could also be completely wrong about it.
I really just wrote this to waste time while I wait for the server to come back up.
I think if we knew that Cryptic was going to refund us for downtime there would be a lot less outrage. But since it seems certain crypic is just going to be keeping our money and the devs somehow have time to show up in the forums to insult customers impatient to get what they pay for...it really makes me question doing business with them.
I think if we knew that Cryptic was going to refund us for downtime there would be a lot less outrage. But since it seems certain crypic is just going to be keeping our money and the devs somehow have time to show up in the forums to insult customers impatient to get what they pay for...it really makes me question doing business with them.
I think if we knew that Cryptic was going to refund us for downtime there would be a lot less outrage. But since it seems certain crypic is just going to be keeping our money and the devs somehow have time to show up in the forums to insult customers impatient to get what they pay for...it really makes me question doing business with them.
This is worth the infraction it will no doubt incur on Monday.
That being said:
You dont joke to angry customers when you are failing to deliver the product they are paying for. You apologize, try to fix it and offer comphensation for the time/money that was lost.
You dont joke to angry customers when you are failing to deliver the product they are paying for. You apologize, try to fix it and offer comphensation for the time/money that was lost.
He was not replying to a upset customer. He was replying to a customer using sarcasm.
He was not replying to a upset customer. He was replying to a customer using sarcasm.
Um yes he was, he was posting in a thread started by a customer angry at having the service they pay for interrupted.
I know its not popular with the fanbois to expect this corporation to treat its customers with respect, but this sort of behavior is rude and unprofessional.
He was not replying to a upset customer. He was replying to a customer using sarcasm.
Exactly. If people are gonna be dumb and sarcastic, you can't get mad at Cryptic replying with sarcasm. As the saying goes, if you dish it out, you have to be able to take it!
Anyways this is dumb. They are working to resolve the issues as we speak, if they haven't already fixed them. Lets not let this turn into a dumb flame war.
Exactly. If people are gonna be dumb and sarcastic, you can't get mad at Cryptic replying with sarcasm. As the saying goes, if you dish it out, you have to be able to take it!
Anyways this is dumb. They are working to resolve the issues as we speak, if they haven't already fixed them. Lets not let this turn into a dumb flame war.
Yeah I can just imagine calling my cell phone company angry because my phone isnt working and having the rep get sarcastic with me and then defend themself with a "what did you expect? dont get angry with me!" We pay cryptic for a service, we are their customers they need to treat us with basic respect.
That being said the many people who dont seem to think a corporation they pay for a service ought to treat them with respect depress me so im fine with letting this thread die.
Comments
I hope that's the coffee talking
Continue to mock your customers.
Anyone notice the overwhelming majority of forum folk are lifetimers? Wait another two weeks when more people cancel out and lose the ability to post in the forums.
Has it occurred to you that maybe he's not the one on-call for things like this?
ha! that's awesome :cool:
Yeah, in a job where you actually deal with people by you know... talking to them, with your mouth, you get fired for stuff like that.
LOL awesomeness. All these whiners crack me up. I think people are forgetting that this update was done to fulfill a ton of USER requests, as well as to provide more content... aka, more product for our money! If they need to take things offline for a couple hours to patch it up, great! STO has ran for the past month+ with minimal issues, and I've been loving every bit of it.
coderanger totally helped me out with an account issue a couple weeks ago, so i can vouch for him/her.
Do you realize how hard the devs work? They deserve a break!
Stop your whining and just play when you can, do something else when you cannot.
Wow did anyone bother to read this comment before making a negative reply to coderanger? He is not mocking the person. If this is unclear to you get away from your computers once and awhile and develop some social skills.
So customers are being mocked by cryptic customer service reps now? How has cryptic stayed in business this long? I certainly hope at the very least an apology is going to be forthcoming.
When I was a kid Star Trek was everything we wanted, a job, respect, security... now I see the youth of today rather than doing 'live to work' instead replace it with 'work to live' with hedonism every hour they don't have to earn money.
I think its sad how the elders of today have abandoned their tried and true stories like how back in their day they had to climb up a hill in the snow to play their MMOs and instead resort to faux "deep" statements.
If the DEV is off for the weekend, or is not responsible for this problem being fixed. Why on earth would he/she A. Be reading the forum to begin with, let alone B. respond to it? I mean, if you had the weekend off or were not responsible for the nightmare task of keeping this monster running, would you go anywhere near it? Doubtful, so what this means logicly is that Coderanger is on the job right now trying to fix the problem, perhaps he is on the clock as scheduled, perhaps he came in on his off night to fix it because he is dedicated, or contractually obligated, therefore the "Chat, chat, chat, chat, chat" comment was side crack way to let us know the DEV team is on the case and paying attention to us too.
Don't get me wrong, I have written plenty of nastygrams about problems I had getting STO working in the first place and ultimately neded up fixing it myself, but then no other tech folk helped either including my ISP, so I can't hang it on Cryptic alone. But in this case, I see very little in way of supporting evidence for the accusational tone of some replies.
To be fair, I could also be completely wrong about it.
I really just wrote this to waste time while I wait for the server to come back up.
Do you happen to know what a joke is?
give this guy some more money.
This is worth the infraction it will no doubt incur on Monday.
That being said:
You are a humorless idiot.
Go away.
You dont joke to angry customers when you are failing to deliver the product they are paying for. You apologize, try to fix it and offer comphensation for the time/money that was lost.
He was not replying to a upset customer. He was replying to a customer using sarcasm.
Um yes he was, he was posting in a thread started by a customer angry at having the service they pay for interrupted.
I know its not popular with the fanbois to expect this corporation to treat its customers with respect, but this sort of behavior is rude and unprofessional.
Exactly. If people are gonna be dumb and sarcastic, you can't get mad at Cryptic replying with sarcasm. As the saying goes, if you dish it out, you have to be able to take it!
Anyways this is dumb. They are working to resolve the issues as we speak, if they haven't already fixed them. Lets not let this turn into a dumb flame war.
Yeah I can just imagine calling my cell phone company angry because my phone isnt working and having the rep get sarcastic with me and then defend themself with a "what did you expect? dont get angry with me!" We pay cryptic for a service, we are their customers they need to treat us with basic respect.
That being said the many people who dont seem to think a corporation they pay for a service ought to treat them with respect depress me so im fine with letting this thread die.