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Phone support with Cryptic

SystemSystem Member, NoReporting Posts: 178,019 Arc User
So I discovered that a crashing issue I am having is unique to my account..... After re patching then reinstalling
and re patching again, and then updating every driver possible, I get this odd idea I wonder if I can log on to my moms account from my computer ????? so I try this and low and behold I can log in and play on her characters from my computer. This does seem strange so I try to log into my account again and .......... KER CRASH back to desktop ! So at this point I think Hmmmmmmmm, so I drive to my son in laws house hop on his computer log onto my moms account and TA DA I can play on hers so I think to myself this could be my lucky day, I log out enter my user name and password , loading screen appears,retrieving character list appears then ....... KER CRASH , so I think to myself well this is not my computer or my son in laws computer so this must be a Cryptic issue. So I call them up the first time I was on hold for 38:17 before I was disconnected, this time round 51:36,
their crappy on hold music recorder has stopped playing music . Any one wanna place some energy creds on whether or not i will get to talk to a support person ROFL .
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Did you try the tech support forum out of curiosity??
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    odd

    perhaps theres something glitched with your toon's appearence and its crashing your card, or your account data somehow got hosed and the client has no idea how to deal with it so it crashes.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Well come to find out it is a in game issue corrupted character they think.... Any way once you get through to a live person at cryotic they are very nice and very helpful, I am still waiting for the GM's to resolve the issue
    so no playing for me at the moment =( but I did want to comment on how helpful the people at cryptic really are once you get a chance to speak with them .
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Aktion wrote:
    Well come to find out it is a in game issue corrupted character they think.... Any way once you get through to a live person at cryotic they are very nice and very helpful, I am still waiting for the GM's to resolve the issue
    so no playing for me at the moment =( but I did want to comment on how helpful the people at cryptic really are once you get a chance to speak with them .

    see I gave you the answer a whole hour earlier

    they should pay me

    yup :eek:
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