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Game Hangs on Loading

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I no longer can get online.

After the latest patches I cant seem to gain access.

The game gets to the Loading page with the Insignia and just hangs there.

Any thoughts?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    MIne does similar, it hangs for 10 seconds or so then crashes. I was told to reinstall....but I won't be doing that. 11Gb's once was more than enough.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Who was it that told you to reinstall? Was it support? I will do a reinstall if it helps get me back online, but if that does not do it, then I will be canceling my subscription. I can not tolerate this kind of crappy support.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Support? Heh. It would be nice to hear from support, but no, it was just the general concesus of the forums that I neededt o reinstall.

    I sent a support ticket on March 1st because I couldn't log in to the game after I entered my serial key, got a reply on the 22nd, effectively losing 21 days of my playtime.

    I am not even filing one this time, only a week left before my account expires...it would take them longer than that to get it fixed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Crashes with an error message? Or hangs with "disconnected from server"?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    (Legatus)
    Neither. It gets to the screen where it shows the communicator Insignia and says "Loading" on the bottom. Then it just hangs there. No error messages just no changes at all. I have gone so far as to let it sit for 30 min on this screen.

    I just received an answer to my ticket and it would seem that it is a general response cause it mentioned right away to upgrade my drivers, But I pointed out in my ticket that I was already running the most up to date drivers. It then says for me to run the game in safe mode. WTH?

    This is my system
    Win 7
    Nvidia 8700m GT x2 in SLI mode
    4GB of RAM
    Core 2 Duo at 2.5GHZ

    ALSO : I am currently reinstalling the 11G of updates to see if that will work. If not I will delete the whole game do a full reinstall and the 11G updates and if then still nothing I will cancel my subscription and not come back. The game was fun but not worth this hassle. LOL May I will go back to WOW.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Hmm not that it helps you specifically, but others who have had this issue all seem to be running a "Nvidia 8000 GT" series video card (8700 or 8800's).

    I had something like this going on it game in that I couldn't zone into beta urase (ds9 sector block) but I could go every where else. As soon as I tried to zone there, my character was permanently stuck and it would hang and eventually disconnect me from the server. Only way out was to get a GM to teleport me while I was offline.

    I had adjusted the video settings on my character a few weeks back and hadn't been back to that sector. I ended up fixing it by deleting my local video config file (sorry I don't remember which file it is specifically) and letting STO recreate a default video config when it started up. After that, no problem at all zoning anywhere. So just thinking along those lines, it might be something to do with one of the video settings (which you can't really adjust until you get in game, or fiddle with the config file manually)? Not sure if you ever adjusted them from the default or not, or it may be a case of the defaults just don't work with that 8000 series GT card?

    Not sure if that even remotely helps, but thought I'd relate my experience and fix...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I too have this problem - I have had a months break to let the game settle down, only to come back and not be able to play.

    I am not using an nvidia graphics card, my spec is:

    Windows 7

    System

    Manufacturer Dell Inc.
    Model Studio 1557
    Total amount of system memory 4.00 GB RAM
    System type 64-bit operating system
    Number of processor cores 4

    Graphics

    Display adapter type ATI Mobility Radeon HD 4570
    Total available graphics memory 2298 MB
    Dedicated graphics memory 512 MB
    Dedicated system memory 0 MB
    Shared system memory 1786 MB
    Display adapter driver version 8.634.0.0
    Primary monitor resolution 1920x1080
    DirectX version DirectX 10
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Ok, just found a potential quick fix, did a system re-boot, and then laucnhed the client, before clicking "engage" I went to the options on the top menu, and selected the "Fast Launch" and "Safe Mode" options, and turned off full screen

    It loaded fine first time. To turn off fast launch has to be done from the launcher, but before logging in - after turning it off and back to full screen it seems to be working
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Hal_Jorden wrote:
    I no longer can get online.

    After the latest patches I cant seem to gain access.

    The game gets to the Loading page with the Insignia and just hangs there.

    Any thoughts?



    I didnt have to reinstall, there ia an option to verify, that checks all the files and just downloads the ones you need again......:)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I have the same issue. Also when changing into another map mt PC locks up and half to power cycle to get it going again. Also crash about 10 - 15 times per mission when doing any ground mission.

    I have the newest version of all my hardware drivers, and software for everything.
    I have all of my windows updates.
    I uninstalled Startrek Online.
    I formatted and reinstalled windows.
    I have NIS disabled while running in the game.
    I have the router firewall disabled.
    System is staying cool, and not overheating.

    Any Suggestions?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Try lowering your world detail settings to about 50%
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    amikie wrote:
    I didnt have to reinstall, there ia an option to verify, that checks all the files and just downloads the ones you need again......:)

    Well have tried the Force Verify, the Safe Mode & the Fast Launcher all with no results. Still crashes on Loading Page. Haven't been able to Play since patch on 3-25, Have had no replies on my tickets. Will wait 1 more day then will reinstall game & if that doesn't work will cancel my subscription to STO. wait til Cryptic gets their act together better.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    coderanger wrote:
    Try lowering your world detail settings to about 50%

    I did, didn't help :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I am stuck at 'Retreiving Character List'. It happened after last patch.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    it's not the world texture over 50% bug

    I tried in safe mode, same thing. stuck at retrieving character list
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    it downloaded patch and i played for awhile and finished mission then when i was trying to go back into space it frooze at logo then showed a server not responding. i closed application and retried it and still nothing. as the last 2 replies i get the same thing. im stuck at - "retrieving character list ".
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Come on Devs, I know at least one of you are online at the moment. A response will be helpful.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    having the same issues , dev's any word on this problem?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    ok i was ganna say the update helped but when i tried to go into serius sector it did the same thing last night. it stalled at logo then said "server not responding" i restarted game and again its at retrieving list of characters. this is really sucking back.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I am stuck at 'Retreiving Character List'. It happened after last patch.

    this is what I'm experiencing too.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Stuck at retrieving list of characters, doesn't even time out all started about 20 minutes ago after a server not responding message for 10 minutes. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I'm unable to log in for any longer than a couple minutes at a time since the big patch. Not sure what the fix is. Anyone else having this issue? I'm about to cancel if this isn't resolved soon. I dont need this in something I pay for monthly.
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