test content
What is the Arc Client?
Install Arc

Unable to start game, Cryptic Launcher tried connecting 16 times.

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I am having a problem starting the application. The last successful timne I played was yesterday, 2010-03-22.

I started the application. On the line showing Patch progression it showed Connecting. I waited about 10 mins and also checked to ensure that I had a stable Internet connection using IE to connect to both Star Trek Online and MSNBC.

I closed the application. I then restarted the application. I am now stuck on the Cryptic Launcher Autoupdate. It has tried to connect 16 times so far.

I have had no crashes. I installed no maintenance to Windows. I last shutdown my system last night and just restarted it just prior to trying to launch the application.

The last date modified on my errors file is 2010-03-18 12:42 AM. My Game Client logs are from the previous day's game play.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Have you tried run as administrator? Solved my problem.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I'm not sure I understand what you mean. I only have 1 login for this computer, no other users are defined to my computer. Also, this problem started today, it did not happen yesterday or since the time I did the initial install during Open Beta. If the issue was a permissions problem, it would have shown up immediatly since the Autoupdate runs each time the application is started.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    It just seems locked on Connecting. Been that way for an hour now. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    It started since this morning.

    I got up and did B'Trans before work. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Try rebooting the computer first. It worked for me.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I closed the application. I then restarted the application. Now it seems to be working.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Restarted twice so far and no joy.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I'm locked up at connecting as well. Restarted both the application and the pc alternately and nothing has changed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    standard checks

    power cycle the router/modem
    make sure IE is not set to work offline (even if you use a different browser)
    make sure your firewall/antivirus as not reflaged the changed programs as a new program requiring you to reauthorize it to access the net.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    PegasusMD wrote:
    standard checks

    power cycle the router/modem
    make sure IE is not set to work offline (even if you use a different browser)
    make sure your firewall/antivirus as not reflaged the changed programs as a new program requiring you to reauthorize it to access the net.

    I'm having the same issue and as a former IT guy, I've done all the major checks including flusing the DNS cache (which you forgot).

    Problem is not on this end and since others are experiencing it, the problem is obviously on Cryptic's end.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Rojon wrote: »
    I'm having the same issue and as a former IT guy, I've done all the major checks including flusing the DNS cache (which you forgot).

    Problem is not on this end and since others are experiencing it, the problem is obviously on Cryptic's end.

    I beleive that it is an intermittent issue. Others have indicated that if they reboot or restart the application, the problem goes away. I didn't do anything other than close the application and restart it which supports, but does not confirm, that this is an intermittent issue.
Sign In or Register to comment.