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I can't even start the launcher

SystemSystem Member, NoReporting Posts: 178,019 Arc User
now i would check all these things for getting on, IF the freakin Launcher would come up.

i get this "Cryptic Autoupdate Launcher" stuff since 6 pm today, i had this before, but they were for maintinace checks, what is it now? Season One?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Crashing or unable to contact the server?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    cant even start the launcher, i can start the Game Client, but it wont log me in, it accepts my password and user name, but it says i need support
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    "Account error, please contact billing support"?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Oh, I think you are saying that you are trying to start GameClient.exe directly. That won't work. What is the error when you start the launcher?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    the launcher isn't coming up period, all it says that it's Cryptic Launcher Update window popping up

    Edit: theres no error but if you mean from the Error.txt it's
    100304 05:32:35 14 [1] ESC : The patchclientlib is internally recording error code : 36\nA file was locked that could not be open for writing. - Unable to read back file C:/Program Files/Cryptic Studios/Star Trek
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Does it just continually try to re-download the auto-update, or does it get the update and then crash applying it? You need to be very specific when it comes to these things or I can't help.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    all it is is this, a little window usually comes up when you close the game completely and try to open it again, it says:

    Cryptic Loader Autoupdate.....WHAT THE!!!

    the....launcher came up all of a sudden, i guess i had to wait, sorry for the trouble, but heres what it said

    Trying to update Launcher
    Tries to go 1 try
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    When we issue a launcher update you will indeed need to let it download. Depending on the speed of your connection this might take a minute or maybe two.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    My issue sounds similar. but I just get the Autoupdater sitting in the top left of screen and nothing happening. I used to get the amount of retries coming up before I uninstalled and reinstalled the game. Now it just says:

    Trying to update the launcher.
    Please be patient.

    How patient should I be? I've left this thing on for hours and nothing different is happening? I try nettest but it times out on me.

    Dan
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I Just get a message saying that an unidentified file is locked and can't be open for writing.

    This has been going on for a couple of days, I started a customer service ticket yesterday and there has been NO Response.

    What's up with that?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    As soon as i click on my desktop icon all that comes up is Cryptic error:oops your cryptic launcher has crashed and tells me to tells them what happened when i got this thing to pop up but im not doing anything all i do is click it and about 30 seconds later this pops up all the time someone help please
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    post a dxdaig report of your system.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    Check your firewall. New launcher needs new permissions. Run as Administrator.

    :cool:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2010
    wrote:
    As soon as i click on my desktop icon all that comes up is Cryptic error:oops your cryptic launcher has crashed and tells me to tells them what happened when i got this thing to pop up but im not doing anything all i do is click it and about 30 seconds later this pops up all the time someone help please
    What is the error ID number?
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