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Cryptic Launcher Autoupdate Issue

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi All,

I've been having problems over the past few days - am unable to get to the STO Launcher screen. My Autoupdate 'mini' window sits up the top of my screen and doesn't seem to do anything - it just says 'Trying to update the launcher. Please be patient.' I've seen many others have had similar issues but none of the advice posted there has helped me - or, maybe because I don't know what I'm doing...

I never had trouble before, but two things I can point to are the latest update patch from last week and I removed Norton 360 from my computer (subscription lapsed). I'm not sure why the latter would've had an effect. I've disabled Windows Firewall and Defender to see if they might've been doing something.

I've tried the 'nettest' exe and I don't even get a response? It just says 'timed out'.

Can anyone suggest what might be the problem? I don't know how to 'open' the ports necessary etc but am really annoyed, anxious and having withdrawals that I can't play STO at the moment!

Cheers,

Dan
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