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In-game support still pathetic

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I quit playing over a month ago after getting tired of waiting 6+ hours for a form-letter "living, evolving experience" garbage from the GMs instead of getting actual help.

At the time someone from Cryptic responded in this forum and promised that GM support was going to be dramatically improved.

Came back today for the first time, a month later, and sure enough, the second mission I did, which took two hours, gave me no credit after completing it. So I submitted a ticket, hoping to see this vastly improved GM support.

Lol.

Over an hour later, still no ticket response, and the sticky "Top GM Issues" thread confirms that I can expect no *actual* help from any GM, despite what the FAQ promises:
Question: What is a Game Master and what is it they can do?
Answer: Game Masters are here to support you. They are to make sure that things that aren’t supposed to happen get corrected. They are not here to give you hints, cheats, secret weapons, etc. They do help you with bugs, glitches, IP violations, and harassment. They make sure that everyone has fun together.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    As predicted, zero help from in-game support after a four-hour wait. Basically they said I was lying:
    We have performed an investigation of your situation, as we do with all mission or perk/accolade completion requests. We are unable to complete this for you based on our investigation. We request that you create a bug report about this matter, if you have not already done so. If you are having trouble with a mission you may be able to find assistance with your question by seeking out the assistance of other players in game or visiting the official forums (Which you can reach through the Community Tab on the Launcher). Thank you for playing!

    To believe this, you would have to believe they have no logs whatsoever from the two hours of my activity inside the multiple instances that comprise this mission, dozens if not hundreds of mob/ship kills, and completion of all the sub-missions that are necessary to advance to each succeeding stage. Total BS.

    More likely, the above is just the new form message that they send to everyone.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    What mission were you doing that you did not get credit for?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Pyryck wrote:
    What mission were you doing that you did not get credit for?

    Ghost Ship

    (before that, got screwed by Ground Zero too)
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