hello
I have had this 'game' for almost tow weeks now without being able to play it at all
i have a windows 7 32bit, quad 6600 8800 gtx sli, evga680
i am on a uverse rg3800 2wire
all ports are open, yet the nettest suggested to run just hangs at port 80 after returning a 136msec ping
i can ping the servers from cmd though
with firewall shutdown,antivirus disabled was finally able to get 'patched'
got into character creation then to welcome screen and dc'd
called cryptic ts and used proxies..got to welcome lobby and dc'd
i have done all these steps from reading forums ie "
http://forums.startrekonline.com/showthread.php?p=2104036#post2104036"
still no luck
disconnected from servr constantly, either as its loading to welcome, or i get to welcome lobby and stay stuck in game then having to exit manually
which now reloads the laucher and cryptic wants to feed me another 2gig patch
heheh the launcher now crashes during this download
what a lovely online experience i am having!
sooo
with almost no help from the cryptic techs except telling me the same thing about ports open i a m a geek looking for some federation fulfillment
Comments
There is some guides on it in milehighscott FAQ thread http://forums.startrekonline.com/showthread.php?t=118737
however as i said i have been trying to get this to work for quite a while now
no real help from cryptic even on the phone
I have tried that page you mentioned also...no luck
ok to reiterate..no ports are blocked
Restrict autotuning and or disabled autotuning doesn't work
2wire suggestions all done and that doesn't work..i am hardwired to it in anycase but i followed all the suggestions anyway
running via proxy or not doesn't make a difference
now i am getting this
Problem Event Name: APPCRASH
Application Name: Star Trek Online.exe
Application Version: 2010.3.19.1504
Application Timestamp: 4ba3f4fa
Fault Module Name: Star Trek Online.exe
Fault Module Version: 2010.3.19.1504
Fault Module Timestamp: 4ba3f4fa
Exception Code: c0000005
Exception Offset: 0018f3d7
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
it cracks me up, seems i am not the only one getting this either
so now what?
after all the troubleshooting
i still get dc'd either during launch or right in the start of the game
Have installed the latest nForce drivers?
nForce Driver Version: 15.53 WHQL Release Date: 2010.03.15 Operating System: Windows 7 Language: English (U.S.) File Size: 59.4 MB
http://www.nvidia.com/object/nforce_win7_32bit_15.53.html
Do you have any third party security software besides Microsoft Firewall, Security Essentials, or Windows Defender installed? Disabling doesn't always fix the problem with multiple security products installed.
15.53_beta_nforce_win7_32bit installed
doesn't matter if Forceware network access manager in installed or not
still same result dc'd from login server 2-3 seconds from play character screen, well if i get that far
sometimes it dc's during load
196.21_desktop_win7_winvista_32bit_english_whql for the twin 8800's installed
no difference
like i said before netest pings once then hangs at port 80 on this particular computer but will run on another
C:\>ping 208.95.184.01
Pinging 208.95.184.1 with 32 bytes of data:
Reply from 208.95.184.1: bytes=32 time=210ms TTL=237
Reply from 208.95.184.1: bytes=32 time=215ms TTL=237
Reply from 208.95.184.1: bytes=32 time=132ms TTL=237
Reply from 208.95.184.1: bytes=32 time=104ms TTL=237
Ping statistics for 208.95.184.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 104ms, Maximum = 215ms, Average = 165ms
C:\>ping 208.95.187.254
Pinging 208.95.187.254 with 32 bytes of data:
Reply from 208.95.187.254: bytes=32 time=86ms TTL=243
Reply from 208.95.187.254: bytes=32 time=48ms TTL=243
Reply from 208.95.187.254: bytes=32 time=48ms TTL=243
Reply from 208.95.187.254: bytes=32 time=49ms TTL=243
Ping statistics for 208.95.187.254:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 48ms, Maximum = 86ms, Average = 57ms
C:\>tracert 208.95.184.01
Tracing route to 208.95.184.1 over a maximum of 30 hops
1 1 ms <1 ms 1 ms 99-49-112-1.lightspeed.snjsca.sbcglobal.net [99.
49.112.1]
2 157 ms 119 ms 144 ms 99-49-112-2.lightspeed.snjsca.sbcglobal.net [99.
49.112.2]
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 160 ms 219 ms 190 ms 151.164.55.0
7 22 ms 21 ms 22 ms 12.122.137.185
8 106 ms 95 ms 65 ms 192.205.33.58
9 73 ms 65 ms 200 ms te-3-4-0.rar3.sanjose-ca.us.xo.net [207.88.12.17
7]
10 336 ms 287 ms 269 ms te-3-0-0.rar3.denver-co.us.xo.net [207.88.12.57]
11 125 ms 102 ms 106 ms te-4-1-0.rar3.chicago-il.us.xo.net [207.88.12.21
]
12 166 ms 116 ms 101 ms ae0d0.mcr2.cambridge-ma.us.xo.net [216.156.0.30]
13 160 ms 114 ms 107 ms ae1d0.mcr1.cambridge-ma.us.xo.net [216.156.1.13]
14 256 ms 270 ms 306 ms 216.55.4.18
15 158 ms 104 ms 107 ms 208.95.184.1
Trace complete
tracing route to 208.95.187.254 over a maximum of 30 hops
1 1 ms 1 ms 1 ms 99-49-112-1.lightspeed.snjsca.sbcglobal.net [99.
9.112.1]
2 148 ms 112 ms 114 ms 99-49-112-2.lightspeed.snjsca.sbcglobal.net [99.
9.112.2]
3 98 ms 78 ms * 71.145.12.202
4 * * * Request timed out.
5 93 ms * * 71.145.0.4
6 211 ms 202 ms 183 ms 151.164.55.0
7 248 ms 182 ms 239 ms ppp-151-164-52-215.rcsntx.swbell.net [151.164.52
215]
8 216 ms 166 ms 215 ms gar7.sffca.ip.att.net [12.122.79.97]
9 86 ms 63 ms 36 ms cr2.sffca.ip.att.net [12.123.15.158]
10 172 ms 161 ms 140 ms cr2.la2ca.ip.att.net [12.122.31.133]
11 200 ms 183 ms 111 ms cr2.sd2ca.ip.att.net [12.122.31.9]
12 190 ms 152 ms 118 ms gar2.sd2ca.ip.att.net [12.123.215.197]
13 197 ms 210 ms 242 ms 208.95.187.254
trace complete.
now as to antivirus and firewall
no defender, security essentials, windows firewall
just zone alarm and norton both completely disbled yet not uninstalled
i hesitate to uninstall either f these but i may
it seems that to do so would put me in an awfully difficult and exposed position just to play this game
something kirk wouldn't do ...on second thought he just might
i would like to add that the ticket i put into cryptic remains unanswered since 3/21
i have played a few online games in the past, never any with such difficulty and such poor customer response just mho
i would like to get this working, but now, at this point i am getting to the point of this being really really frustrating
especially nbow that the laucher crashes after the 'not' logging in
i
could you please explain to the simple minded how and why you came to that conclusion?
thank you
The ping that you are using from a command prompt is using ICMP echo request, the "ping" from nettest appears to be a display of the latency on the TCP connection so a bit different.
If nettest is hanging and you aren't getting time outs reported, there is something local on the PC, router, or modem preventing it or your ISP is blocking the connection.
Combining the problem with nettest and the disconnects you are reporting points to something between the application and the Cryptic server causing the problem.
If you get a packet capture of starting STO through the disconnect we might see what is happening to your connection. Stop the packet capture right after your get the disconnect, that way we can work back from the end to where you lost the connection.
http://forums.startrekonline.com/showthread.php?p=2281623#post2281623