test content
What is the Arc Client?
Install Arc

Toon stuck switching maps

SystemSystem Member, NoReporting Posts: 178,019 Arc User
How do I resolve the issue where a character is stuck switching between maps? I can log onto other chars and zone into the two zones the one is stuck between. I have cold booted and still when I to log onto that one char I am getting "SERVER NOT RESPONDING" which appears twice and then "DISCONNECTED FROM SERVER" and then it just hangs there. This requires that I alt-tab out and close that window. I have done this too many times to count and have spent well over an hour attempting to log onto that toon ... totally unacceptable.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Some things to check:

    Try running the game via one of the proxy servers, accessable from launchpad options menu.
    Make sure you do not have any AV or firewall software running or enabled. Both on your system and rotuer.
    Try starting the game in safemode from launcher options.

    The message youa re receiving means something on your connection is blocking access to the IP/Port that is required for you to connect to the next map.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Looks to be the same problem as mine, Tried safemode , no difference and tried the EU proxy, but that just timed out (FW logs showed no responses back from the proxy).

    I really don't think the problem is related to our end, as i've ran netmon on it to see what is going on, and from a tcp point of view everything looks fine (no dropped/missing or unanswered packets), so it would suggest something in the last recieved packet is causing the client to think that it's not had a response (maybe an error/unexpected value is causing the tcp error handler to report no packet came back rather than handleing the error correctly <- just me summizing lol)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Dunno if this helps if you still have probs,

    Created a GM ticket on a new char, with the stuck option stating i had a char stuck that i couldn't log into., within a few mins a GM contacted me, asked me to log out for 5 mins and resolved the prob. I can now log in on the char that was stuck between maps.
Sign In or Register to comment.