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no connection to server!

SystemSystem Member, NoReporting Posts: 178,019 Arc User
i run the nettest tool and it says that it timed out. all my firewalls are off except for the one in the router. my tracert is good, all below 86ms. tired of not being able to play a game i paid for.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Tried disabling your router firewall?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    No need to disable any firewalls or antivirus, they just need to be setup properly.
    Antivirus and Antspyware - Make sure your antivirus and antispyware programs aren't blocking Star Trek Online.exe nor GameClient.exe from connecting out to the Internet. This can change with game and antivirus/antispyware updates even after you have been playing fine for months.

    Firewalls - if you run a software firewall (Zonealarm, Norton, McAfee, etc) or are behind a hardware firewall (Linksys router, CheckPoint, Cisco ASA, etc) make sure Star Trek Online.exe and GameClient.exe are allowed to connect to the Internet and your PC can connect outbound on the ports STO needs.

    The game will need outbound TCP 80, 443, and 7000 through 7500 open. Note: All connections are TCP based from your PC to Cryptic so you do not need to port forward on your router.

    The Cryptic data center IPs you'll connect to on TCP 7000 - 7500 are 208.95.184.01 through 208.95.187.254. The proxy servers are outside of this range.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    didn't work, has to be atcrypics servers.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    all i do is timeout faster with ALL anti virus, firewalls, ALL that TRIBBLE is off.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    i do get past the login server, the account server times out. need help please, getting VERY pis sed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    i do get past the login server, the account server times out. need help please, getting VERY pis sed.

    Get a packet capture of your attempt, I have some examples that should help you.

    http://forums.startrekonline.com/showthread.php?p=2281623#post2281623
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    i hate wireshark, lol, had to deal with it in CCNA. so how do i tell what are my packets to and from the crypitc server?

    i can ping nettest and the patch server but when i netstat it says LAST_ACK instead of est.


    also i have to add that tech support is completely worthless, don't waste your time with them.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Disablign a firewall ensures theres nothing blockign the connection for pure troubleshooting purposes. if they can then gain a connection with it disabled, then they can configure it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    i hate wireshark, lol, had to deal with it in CCNA. so how do i tell what are my packets to and from the crypitc server?

    i can ping nettest and the patch server but when i netstat it says LAST_ACK instead of est.


    also i have to add that tech support is completely worthless, don't waste your time with them.

    You can mail them or send a pm with the info to milehighscott. He'll be able to tell you where the fault lies.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Are you on a university network?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    whats his email? cant do attachments here.

    PegasusMD wrote:
    Are you on a university network?

    no, home network.

    im thinking that it has to do with turning that 7255 port on.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    whats his email? cant do attachments here.

    PM sent (perhaps, did get mail service failures the first two times)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    the mail service is down. looks like cryptic is failing all over the place. this is ridiculous, if can't get this t work soon im taking it back, i have better things to do than NOT play a game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    i also have windos 7 if that makes a diff.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I have a similar Issue. Yesterday i was able to play and enjoy the game. Today after Patching 2gb again and restarting i can login but then the Launcher stays at "connecting" and the Button to start the Game shows "Patch". Servers are Up regarding to the Display.

    What the heck is going onhere?

    PS: Firewall was deactivated for testing purposes. Nothing changed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    i have also done a complete reinstall, no effect.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Got your packet capture, sent some instructions on what I need. Please don't run any other programs (including nettest) for the new capture. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    sorry about that another is on its way..
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    One thing I found in your packet capture was the following line
    DNS Standard query A JOHN-PC.gateway.2wire.net 85

    Are you using a 2wire router / modem to connect to the internet?

    There is a known issue with 2wire if you are using wireless 54Mbps. It's a problem for other online games also.

    http://forums.startrekonline.com/showthread.php?p=2104036#post2104036
    Patching problems or disconnections when using the 2Wire brand modem

    * Open a browser and connect to http://gateway.2wire.net
    * Go to Home Network and then Wireless Settings
    * If you receive a password prompt, enter your 2wire admin password.
    * Go to Additional Settings (defaults recommended)
    * Look for the Wireless mode 802.11b/g setting
    * Change this to 802.11b, removing /g
    * Save this change and try STO again
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    yea its 2wire but im useing a wired connection to the pc. unless somehow the wireless messines everything up.

    edit: it was already on B anyway.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Another item is your client is performing a DNS query for the error tracker.
    DNS Standard query A errortracker.crypticstudios.com 91

    Do you have any errors in your STO logs that match the date and GMT time stamp of your last attempt to connect? These logs are in the STO installation directory. If you find lines that match the date and time, please post them here.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    these are the only two in the logs.

    100319 17:05:20 2 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()
    100319 17:30:23 2 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()
    100319 17:43:04 2 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()
    100319 18:31:44 2 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()
    100319 19:45:00 2 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()



    100319 17:05:20 1 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()
    100319 17:30:23 1 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()
    100319 17:43:04 1 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()
    100319 18:31:44 1 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()
    100319 19:45:00 1 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShoudlQuit()
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    The last thing I see is the proper close of the TCP 7004 stream and then the DNS query for the error tracker. You aren't moving over to the post launcher sequence that should show up in the capture.

    I do not see any requests missing from the server that your client asked for so nothing obvious outside of the PC.

    What I'd have to do for any further troubleshooting from my side would be to have remote access to the computer. I've done this with a few others through Microsoft Messenger (Microsoft Live). If this is something you want me to do I can help, otherwise you'll need to find out what is happening locally on your system.

    I'd look at what processes are running in task manager, what applications are installed on the PC, what version of IE you are running, clear IE cache, look for any additional log file entries, run a packet capture, run as administrator, etc. Unless there is a specific error log that you find, a hands on look at the PC would be next.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    yea we can do that. pm me with what you need from me.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Sent an invite in Messenger to you- same email address information (contact) for it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    your added.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    thanks so much to milehighscott, helped me figure out the problem. it was avast blocking the ports, i uninstalled it all was well.
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