I just got a new computer recently, and installed STO on it yesterday. After about 30 minutes, my computer shut itself off in the middle of the game, then restarted. Since we had some bad weather last night, I figured that was the problem.
However, I just now was on and after about 15-20 minutes, the game client crashed. It's a Cyberpower PC and specs are as follows:
CPU: Athlon II X4 630(2.8GHz)
RAM: 4GB DDR3 1333
Graphics: ATI Radeon HD 5670
HDD: 500GB SATA-II 3.0Gb/s 7200RPM HDD
OS: Windows 7 Home Premium (64 bit)
Here's a link:
http://www.newegg.com/Product/Product.aspx?Item=N82E16883229172
I'd probably be a little more detailed, but I don't know where to start. Any help would be greatly appreciated.
Comments
Run dxdiag from Start - Run or from a command prompt. After it has finished running click on Save All Information at the bottom of the screen next to Exit.
Save the text file to your desktop and then open it up, copy the following four sections and paste to the forum.
* System Information
* Display Devices
* Sound Devices
* System Devices
System Information
Time of this report: 3/16/2010, 15:58:39
Machine name: ADAM-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 01/05/10 22:25:04 Ver: 05.03
Processor: AMD Athlon(tm) II X4 630 Processor (4 CPUs), ~2.8GHz
Memory: 4096MB RAM
Available OS Memory: 4096MB RAM
Page File: 1416MB used, 6772MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
Display Devices
Card name: ATI Radeon HD 5600 Series
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x68D8)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_68D8&SUBSYS_22941787&REV_00
Display Memory: 2295 MB
Dedicated Memory: 503 MB
Shared Memory: 1791 MB
Current Mode: 1360 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: LCD-TV
Monitor Id: SHI3200
Native Mode: unknown
Output Type: HD15
Driver Name: atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.14.0010.0708 (English)
Driver Version: 8.673.0.0
DDI Version: 10.1
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 11/10/2009 23:31:58, 4661760 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2B98-11CF-F376-9E02A1C2C535}
Vendor ID: 0x1002
Device ID: 0x68D8
SubSys ID: 0x22941787
Revision ID: 0x0000
Driver Strong Name: oem1.inf:ATI.Mfg.NTamd64.6.1:ati2mtag_Evergreen:8.673.0.0:pci\ven_1002&dev_68d8
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Sound Devices
Description: Speakers (VIA High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_1043840C&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: viahduaa.sys
Driver Version: 6.00.0001.7600 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 10/20/2009 22:30:32, 1270784 bytes
Other Files:
Driver Provider: VIA Technologies, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Output Device (HDMI TX0) (VIA High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_0397&SUBSYS_1043840C&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: viahduaa.sys
Driver Version: 6.00.0001.7600 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 10/20/2009 22:30:32, 1270784 bytes
Other Files:
Driver Provider: VIA Technologies, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
System Devices
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1201&SUBSYS_00000000&REV_00\3&267A616A&0&C1
Driver: n/a
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_83891043&REV_00\3&267A616A&0&91
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_4383&SUBSYS_840C1043&REV_00\3&267A616A&0&A2
Driver: n/a
Name: Atheros AR8131 PCI-E Gigabit Ethernet Controller (NDIS 6.20)
Device ID: PCI\VEN_1969&DEV_1063&SUBSYS_83FE1043&REV_C0\4&1441FE03&0&0030
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1200&SUBSYS_00000000&REV_00\3&267A616A&0&C0
Driver: n/a
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_83891043&REV_00\3&267A616A&0&98
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9606&SUBSYS_83881043&REV_00\3&267A616A&0&30
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_1002&DEV_AA60&SUBSYS_AA601787&REV_00\4&2A1FC852&0&0110
Driver: n/a
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4397&SUBSYS_83891043&REV_00\3&267A616A&0&90
Driver: n/a
Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1022&DEV_9603&SUBSYS_83881043&REV_00\3&267A616A&0&10
Driver: n/a
Name: ATI Radeon HD 5600 Series
Device ID: PCI\VEN_1002&DEV_68D8&SUBSYS_22941787&REV_00\4&2A1FC852&0&0010
Driver: n/a
Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_83891043&REV_00\3&267A616A&0&9A
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_9600&SUBSYS_83881043&REV_00\3&267A616A&0&00
Driver: n/a
Name: PCI standard ISA bridge
Device ID: PCI\VEN_1002&DEV_439D&SUBSYS_83891043&REV_00\3&267A616A&0&A3
Driver: n/a
Name: Standard Enhanced PCI to USB Host Controller
Device ID: PCI\VEN_1002&DEV_4396&SUBSYS_83891043&REV_00\3&267A616A&0&92
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1204&SUBSYS_00000000&REV_00\3&267A616A&0&C4
Driver: n/a
Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_439C&SUBSYS_83891043&REV_00\3&267A616A&0&A1
Driver: n/a
Name: Standard Dual Channel PCI IDE Controller
Device ID: PCI\VEN_1002&DEV_4390&SUBSYS_83891043&REV_00\3&267A616A&0&88
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1203&SUBSYS_00000000&REV_00\3&267A616A&0&C3
Driver: n/a
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4399&SUBSYS_83891043&REV_00\3&267A616A&0&A5
Driver: n/a
Name: ATI I/O Communications Processor SMBus Controller
Device ID: PCI\VEN_1002&DEV_4385&SUBSYS_83891043&REV_3C\3&267A616A&0&A0
Driver: n/a
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1202&SUBSYS_00000000&REV_00\3&267A616A&0&C2
Driver: n/a
Name: Standard OpenHCD USB Host Controller
Device ID: PCI\VEN_1002&DEV_4398&SUBSYS_83891043&REV_00\3&267A616A&0&99
Driver: n/a
Name: ATI I/O Communications Processor PCI Bus Controller
Device ID: PCI\VEN_1002&DEV_4384&SUBSYS_00000000&REV_00\3&267A616A&0&A4
Driver: n/a
Dynamic Lighting = crashing
Shadows = stuttering/lag on
Both the above occur on Ground missions. Also lag sometimes in very heavy space nebulae/gaseous systems.
In space I'm not really having any lag issues. I have shut off dynamic lighting, but I'll also try reducing or turning off shadows next time I'm in-game.