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Money got taken, but not able to play...

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I got a mail from paypal telling me money was taken from my account (even though I have no recurring payment plans in paypal! so this is weird by itself..) but my STO account is still suspended.

So I payed, but where did the money go? Why is my account still suspended?
And WHY was money taken from my account while I had no recurring plans in my paypal account...

I also made a ticked but they did not answer that yet so maybe other users have the same thing going on...
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Phone Support:

    We also offer live phone support Monday through Friday, 8:00 a.m. to 5:00 p.m. PST US and 8 GMT to 16 GMT UK. You can contact us by phone at:

    (USA)
    +1-408-404-1714

    (UK)
    0870 490 0617
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Phone Support:

    We also offer live phone support Monday through Friday, 8:00 a.m. to 5:00 p.m. PST US and 8 GMT to 16 GMT UK. You can contact us by phone at:

    (USA)
    +1-408-404-1714

    (UK)
    0870 490 0617

    I don't live in the US or UK so that is not going to work without paying tons of money for the phone fees.
    Otherwise I would have done that.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    The correct game time has been applied. You do indeed have a recurring 1-month subscription setup.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Woah, I can reply now! I was also "suspended" for the last couple days, and I have no idea why. I'm assuming it's more billing issue shenanigans. According to the account page, I can "re-activate" my account, but that appears to only be done by paying for another subscription. I already paid for 6 months, and the money was withdrawn on the 5th.

    I have submitted a ticket and messaged a couple of the devs with no luck (not surprised, of course, considering how many people are probably doing the same thing). I am tempted to call in, but have heard about the horrid hold times. Is there any way to get this issue resolved simply, like the person who wrote this thread, so I'm not losing more play time I have payed for?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    wrote:
    Woah, I can reply now! I was also "suspended" for the last couple days, and I have no idea why. I'm assuming it's more billing issue shenanigans. According to the account page, I can "re-activate" my account, but that appears to only be done by paying for another subscription. I already paid for 6 months, and the money was withdrawn on the 5th.

    I have submitted a ticket and messaged a couple of the devs with no luck (not surprised, of course, considering how many people are probably doing the same thing). I am tempted to call in, but have heard about the horrid hold times. Is there any way to get this issue resolved simply, like the person who wrote this thread, so I'm not losing more play time I have payed for?
    Try it now.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    coderanger wrote:
    Try it now.

    You totally rock. I'm logging in right now! My account still shows as suspended though, so hopefully that's not a problem... Thanks a million for the crazy fast reply. Sorry if the PM was spammy. :)
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