I have already submitted a tech/billing support request, but i have had no reply for about 2 weeks now, so i am going to ask all of you.
I know a connection issue occured for EU members some time ago, but it is still happening with me.
Have you tried playing around with the proxy settings? Try changing your proxy settings in the launcher - try None, EU and US. See if either of those 3 will let you connect. Tick the box 'patch via proxy' if you get stuck after logging in, but before the button ENGAGE appears.
/tech[/url]
I have already tried the above suggestion, about changing the proxies and so on, but it is still the same problem with me and it keeps telling me to contact billing support.
THE PROBLEM FOR ME
Before i log onto the launcher, it tells me the server is up, then when i log in, the server is down, the 'Engage' button is stuck on patch and below the blue loading bar, its says:
"Account error, please contact Billing support"
I have recently topped up my account time, so it isn't a subscirption issue.
Plus, this issue never occured long before.
If anyone can help me out PLEASE do, i have not played STO for a while now :eek: and it feels like a waste of my money topping up account time and not playing it :mad:
Here is a link to an image of what my launcher is showing me when i've logged on:
Comments
Make sure your firewall is not blocking or partially blocking the software programs .exe related to STO (I think there are 3).
Have you tried re-installing including removing all game data that may not be removed when uninstalling?
Is your internet fast enough to run an MMO game?
If you are on a wireless network are you using a (b) band you should probably move to a g or n band.
*Remember you can set your Proxy to "blank" (nothing). This is the standard setting for most players and I would try this first.
I checked my firewalls
My internet speed IS fast enough
And everything else i did not even touch
I might have to re-install everything again i think
Please keep this thread open still. I am still open for any other suggestions, thanks.
Have you tried re-setting your router as some times that can be the problem.
Can you test the game on a different computer?
Have you tried calling your ISP can complained of "packet loss" or unusally low "line gane"
Review your STO directory logs for any errors that match the date and GMT time stamp for your last game start. Post all of those lines here to this thread.
Everyone in europe? I think youre solely speaking for yourself there. And do what coderanger says. You dont have a key on your account, so you wont be able to play until you buy the game then enter teh code AND set up a recurring subscription.
im running into the same problem and i have put in my code, i just bought the game yesterday and i still havent been able to play it, filled out a trouble ticket and have got no response.... i am paying money for something i cant even use... this is rediculous... i have my ports set, i used my key, and i have no subscription cuz there is no place to put one, *i should have 30 days free anyway*
so how do we fix this? im about to say f it and cancel the charges, this is too much trouble and i got the game to have fun, this isnt fun.
Yes, i did purchase STO and i did enter the retail key. After i entered a 60 day game time code, it was still working. The problem occured after that.
No, i did put in the retail key when i first got STO
Ok, now i feel stupid. There's a difference between a pre-order key and a retail key?
*facepalm*
Ok, that does look like the problem. But what do i do to get a retail key? Do i have to purchase STO again from the same provider?
Direct2Drive, UK
The thing is, what they emailed me i already entered and got access to open beta like everyone else.
Ok, i think i did it. Can you confirm for me please coderanger just to be sure?
If yes then you can close down this thread.
If yes, thanks everyone for all your help, it's nice to know you actually care