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STO crash after load of game

SystemSystem Member, NoReporting Posts: 178,019 Arc User
100314 18:48:39 1 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(104)

the game will not connect or patch. have valid account have tried installing more than once.

System Information
Time of this report: 3/14/2010, 12:05:28
Machine name: HOME
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: OEM
System Model: OEM
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz
Memory: 12288MB RAM
Available OS Memory: 12280MB RAM
Page File: 2054MB used, 22501MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Sound Tab 4: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices
Card name: NVIDIA GeForce GTX 260
Manufacturer: NVIDIA
Chip type: NVxx
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_05E2&SUBSYS_23911682&REV_A1
Display Memory: 4077 MB
Dedicated Memory: 877 MB
Shared Memory: 3199 MB
Current Mode: 1920 x 1080 (32 bit) (59Hz)
Monitor Name: LG W2353(Digital)
Monitor Model: W2353
Monitor Id: GSM56EF
Native Mode: 1920 x 1080(p) (59.934Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0011.9621 (English)
Driver Version: 8.17.11.9621
DDI Version: 10
Driver Model: WDDM 1.1

Sound Devices
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_10DE0175&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5821 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 3/30/2009 17:15:50, 1746208 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Headset (Creative HS-1200 Headset)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: USB\VID_041E&PID_0401&REV_0100&MI_00
Manufacturer ID: 65535
Product ID: 65535
Type: WDM
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 7/13/2009 17:06:32, 109568 bytes
Other Files:
Driver Provider: CREATIVE
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek HDMI Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_10DE0175&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5821 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 3/30/2009 17:15:50, 1746208 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0889&SUBSYS_10DE0175&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5821 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 3/30/2009 17:15:50, 1746208 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

Sound Capture Devices
Description: Realtek Digital Input (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5821 (English)
Driver Attributes: Final Retail
Date and Size: 3/30/2009 17:15:50, 1746208 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Description: Headset (Creative HS-1200 Headset)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: USBAUDIO.sys
Driver Version: 6.01.7600.16385 (English)
Driver Attributes: Final Retail
Date and Size: 7/13/2009 17:06:32, 109568 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

DirectInput Devices
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Creative HS-1200 Headset
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x041E, 0x0401
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC51B
FF Driver: n/a

Device Name: Ideazon Zboard MM USB Human Interface Device
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x1038, 0x0100
FF Driver: n/a

Poll w/ Interrupt: No

USB Devices
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x3A34
| Matching Device ID: usb\root_hub
| Service: usbhub

Gameport Devices

PS/2 Devices
+ HID Keyboard Device
| Vendor/Product ID: 0x041E, 0x0401
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ HID Keyboard Device
| Vendor/Product ID: 0x1038, 0x0100
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC51B
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

Disk & DVD/CD-ROM Drives
Drive: C:
Free Space: 219.5 GB
Total Space: 476.9 GB
File System: NTFS
Model: WDC WD5000AACS-00G8B0 ATA Device

Drive: D:
Model: HL-DT-ST DVDRAM GH22NS40 ATA Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7600.16385 (English), , 0 bytes
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Are there any other matching date and GMT time stamp lines in your STO logs? If so please post them.

    Also, post up the System Devices section of dxdiag that includes the driver versions and dates.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    100314 18:48:39 2 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(104)

    100314 18:48:39 1 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(104)

    thats all there is now since i have uninstalled reinstalled from dvd....also tried the download game same problem

    will add that i put in game code then made account....since that's the way it came up. then read that you are suppose to do it the other way don't know if this affects it or not

    also have tried the newer launcher didnt work ether
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Really, I could have sworn I look that logging out to stop confusing people (its not actually an error, just shows the program exited). What is the error ID number?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    if this helps the cripticerror PID:3080 ETID:2040681
    is what shows when it stops but there is no log
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    it does fail the nettest there is no transfer at all they are all at 0 both sent and recieve
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    honestly after 2 days of fighting with this game. just trying to get it to launch at all I'm ready to trash it. what a waste of time and money. i have never had a game that has had any kind of problem connecting to the server after installing.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Something is 'asploding deep inside MSHTML. Try re-installing the latest version of IE8.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    You haven't posted the system devices section yet, we don't know your network card driver details for example.

    Also copy and paste the entire nettest results to this thread.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010

    System Devices
    Name: Intel(R) ICH10 Family PCI Express Root Port 5 - 3A48
    Device ID: PCI\VEN_8086&DEV_3A48&SUBSYS_3A488086&REV_00\3&2411E6FE&1&E4
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A38
    Device ID: PCI\VEN_8086&DEV_3A38&SUBSYS_3A388086&REV_00\3&2411E6FE&1&D1
    Driver: n/a

    Name: Intel(R) ICH10R LPC Interface Controller - 3A16
    Device ID: PCI\VEN_8086&DEV_3A16&SUBSYS_3A168086&REV_00\3&2411E6FE&1&F8
    Driver: n/a

    Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 1 - 3408
    Device ID: PCI\VEN_8086&DEV_3408&SUBSYS_00008086&REV_13\3&2411E6FE&1&08
    Driver: n/a

    Name: Intel(R) ICH10 Family PCI Express Root Port 3 - 3A44
    Device ID: PCI\VEN_8086&DEV_3A44&SUBSYS_3A448086&REV_00\3&2411E6FE&1&E2
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A37
    Device ID: PCI\VEN_8086&DEV_3A37&SUBSYS_3A378086&REV_00\3&2411E6FE&1&D0
    Driver: n/a

    Name: Intel(R) 5520/5500/X58 I/O Hub Throttle Registers - 3438
    Device ID: PCI\VEN_8086&DEV_3438&SUBSYS_00000000&REV_13\3&2411E6FE&1&A3
    Driver: n/a

    Name: Intel(R) 5520/5500/X58 I/O Hub to ESI Port - 3400
    Device ID: PCI\VEN_8086&DEV_3400&SUBSYS_100E3842&REV_13\3&2411E6FE&1&00
    Driver: n/a

    Name: Intel(R) ICH10 Family PCI Express Root Port 2 - 3A42
    Device ID: PCI\VEN_8086&DEV_3A42&SUBSYS_3A428086&REV_00\3&2411E6FE&1&E1
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A36
    Device ID: PCI\VEN_8086&DEV_3A36&SUBSYS_3A368086&REV_00\3&2411E6FE&1&EA
    Driver: n/a

    Name: Intel(R) 5520/5500/X58 I/O Hub System Management Registers - 342E
    Device ID: PCI\VEN_8086&DEV_342E&SUBSYS_00000000&REV_13\3&2411E6FE&1&A0
    Driver: n/a

    Name: Intel(R) 82801 PCI Bridge - 244E
    Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_244E8086&REV_90\3&2411E6FE&1&F0
    Driver: n/a

    Name: Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40
    Device ID: PCI\VEN_8086&DEV_3A40&SUBSYS_3A408086&REV_00\3&2411E6FE&1&E0
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A35
    Device ID: PCI\VEN_8086&DEV_3A35&SUBSYS_3A358086&REV_00\3&2411E6FE&1&E9
    Driver: n/a

    Name: Intel(R) 5520/5500/X58 I/O Hub Control Status and RAS Registers - 3423
    Device ID: PCI\VEN_8086&DEV_3423&SUBSYS_00000000&REV_13\3&2411E6FE&1&A2
    Driver: n/a

    Name: Realtek PCIe GBE Family Controller
    Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_816810EC&REV_03\4&12FF54F6&0&00E2
    Driver: n/a

    Name: High Definition Audio Controller
    Device ID: PCI\VEN_8086&DEV_3A3E&SUBSYS_3A3E8086&REV_00\3&2411E6FE&1&D8
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A34
    Device ID: PCI\VEN_8086&DEV_3A34&SUBSYS_3A348086&REV_00\3&2411E6FE&1&E8
    Driver: n/a

    Name: Intel(R) 5520/5500/X58 I/O Hub GPIO and Scratch Pad Registers - 3422
    Device ID: PCI\VEN_8086&DEV_3422&SUBSYS_00000000&REV_13\3&2411E6FE&1&A1
    Driver: n/a

    Name: NVIDIA GeForce GTX 260
    Device ID: PCI\VEN_10DE&DEV_05E2&SUBSYS_23911682&REV_A1\4&69410C1&0&0008
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C
    Device ID: PCI\VEN_8086&DEV_3A3C&SUBSYS_3A3C8086&REV_00\3&2411E6FE&1&D7
    Driver: n/a

    Name: Intel(R) ICH10 Family SMBus Controller - 3A30
    Device ID: PCI\VEN_8086&DEV_3A30&SUBSYS_3A308086&REV_00\3&2411E6FE&1&FB
    Driver: n/a

    Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 9 - 3410
    Device ID: PCI\VEN_8086&DEV_3410&SUBSYS_00008086&REV_13\3&2411E6FE&1&48
    Driver: n/a

    Name: NVIDIA GeForce GTX 260
    Device ID: PCI\VEN_10DE&DEV_05E2&SUBSYS_23911682&REV_A1\4&13A6E568&0&0018
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A
    Device ID: PCI\VEN_8086&DEV_3A3A&SUBSYS_3A3A8086&REV_00\3&2411E6FE&1&EF
    Driver: n/a

    Name: Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26
    Device ID: PCI\VEN_8086&DEV_3A26&SUBSYS_3A268086&REV_00\3&2411E6FE&1&FD
    Driver: n/a

    Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 7 - 340E
    Device ID: PCI\VEN_8086&DEV_340E&SUBSYS_00008086&REV_13\3&2411E6FE&1&38
    Driver: n/a

    Name: Texas Instruments 1394 OHCI Compliant Host Controller
    Device ID: PCI\VEN_104C&DEV_8023&SUBSYS_00000000&REV_00\4&1EDC1F61&0&18F0
    Driver: n/a

    Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A39
    Device ID: PCI\VEN_8086&DEV_3A39&SUBSYS_3A398086&REV_00\3&2411E6FE&1&D2
    Driver: n/a

    Name: Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20
    Device ID: PCI\VEN_8086&DEV_3A20&SUBSYS_3A208086&REV_00\3&2411E6FE&1&FA
    Driver: n/a

    Name: Intel(R) 5520/5500/X58 I/O Hub PCI Express Root Port 3 - 340A
    Device ID: PCI\VEN_8086&DEV_340A&SUBSYS_00008086&REV_13\3&2411E6FE&1&18
    Driver: n/a
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Install the latest network driver for your Realtek, you are using this correct and not wireless?

    Win7 32/64 Auto Installation Program (SID:1394004) 7.017 2010/3/10 5529k
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false#1


    Also update your Realtek audio driver

    Vista, Windows7 Driver(64bits) Driver only (Executable file) R2.43 2010/2/25 31293k
    http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    While both of those are probably useful, neither has anything to do with the crash.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    unable to allocate performance buffer
    contacting nettest server..
    Local IP: 72.201.50.42
    Ping: 94.2 msec
    Port: 80: 344 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80: 346 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 320 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 443: 397 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 440 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7255: 322 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 421 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7003: 335 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 333 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7202: 323 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 382 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 7499: 336 KB/sec 0 KB/sec 0 KB/sec 500
    Port: 80:
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