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Billing Error

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I get "Account error, please contact Billing support" message when i try to log in. I go through the process of paying for my sub but, after i choose the price it sticks on loading and in the dashboard it says, Download Game Client
Activated Features
Star Trek Online - Retail .

Is there issues with the account server or is there a way to see if my sub has expired?

Thank you.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Account error, please contact billing support

    please try your usename and password will send e-mail billing@crypticstudios.com
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Prophet70 wrote: »
    Is there issues with the account server or is there a way to see if my sub has expired?

    Thank you.

    http://www.startrekonline.com/user
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I have same prob.:(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    luisdeaf wrote: »
    Account error, please contact billing support

    please try your usename and password will send e-mail billing@crypticstudios.com

    Please ignore this post, don't ever send your password on to anyone, not even Cryptic's own support. They don't need your password to check your account, so they would never ask for it.

    If you ever get an email asking for such details it's most certainly account hijacking spam, in that case delete it and don't click on any links.

    Just contact billing support in the normal way here and ask them to have a look at your account: http://www.startrekonline.com/support/billing/contact
    No need to submit any account details, just the email tied to your STO account.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    wrote:
    I get "Account error, please contact Billing support" message when i try to log in. I go through the process of paying for my sub but, after i choose the price it sticks on loading and in the dashboard it says, Download Game Client
    Activated Features
    Star Trek Online - Retail .

    Is there issues with the account server or is there a way to see if my sub has expired?

    Thank you.
    It looks like you never setup a subscription when you signed up. You will have to do that before you can play again. As mentioned above, if you are having issues with that just put in a billing support ticket (and never send us, or anyone else, your password).
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