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Stuck in The Tholian Web

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi ... I have been struggling to log on for over a week. No, that's not quite right - I can kind of log on. About 49% of the time I simply get told I can't connect to the login server. Another 49% of the time I get through everything (usually after some delay) - and then sit, motionless in space, unable to speak or to access any menus or even be seen by others, except very occasionally when they can see me but I still can't communicate with them (I call this the Tholian Web). The remaining 2% of the time I log in fine and play as normal until I have to move maps for any reason, at which point the whole thing starts over.

I submitted bug reports to Cryptic and their response was "Turn off any big programs you're running", which would have been useful except that it wasn't. So, anybody got any ideas? Please! I'm desperate!
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