Since I have nice easy Saturday off, I figured I'd try to pinpoint Hughesnet's/Cryptic's problem.
I saw a post somewhere in here with trace route information but doesn't seem to come up in searches.
Can we get the IP of the server to trace to stickied along with other pertinent info such as the port ranges the game uses for router config stickied somewhere for easy reference to troubleshoot?
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My FAQ has a lot of the information you are looking for.
http://forums.startrekonline.com/showthread.php?p=2104036#post2104036