So I bought the game today, intstalled it, and now when I try to run it, I get the infamous, "trying to update the launcher" message. I have opened all the ports, run the program as admin. The weird thing is, when I run the program, it appears to not be connecting to the internet at all.
http://smg.photobucket.com/albums/v476/freefall86/?action=view¤t=screen.jpg
The peak in the network is when I ran the net test. I was running the launcher both before and after, where the network traffic is basically at 0...I went as far as disabling the firewall altogether and still no go...any help would be greatly appreciated.
Comments
http://forums.startrekonline.com/showthread.php?p=2104036#post2104036
Run dxdiag from Start - Run or from a command prompt. After it has finished running click on Save All Information at the bottom of the screen next to Exit.
Save the text file to your desktop and then open it up, copy the following four sections and paste to the forum.
* System Information
* Display Devices
* Sound Devices
* System Devices
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK Computer Inc.
System Model: G50VT
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHz (2 CPUs), ~2.3GHz
Memory: 4096MB RAM
Available OS Memory: 4096MB RAM
Page File: 2219MB used, 5968MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
Display Devices:
Card name: NVIDIA GeForce 9800M GS
Manufacturer: NVIDIA
Chip type: GeForce 9800M GS
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_062B&SUBSYS_19921043&REV_A1
Display Memory: 2289 MB
Dedicated Memory: 497 MB
Shared Memory: 1791 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMO1558
Native Mode: 1366 x 768(p) (60.046Hz)
Output Type: Internal
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.15.0011.8631 (English)
Driver Version: 8.15.11.8631
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/1/2009 23:59:00, 9480192 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-456B-11CF-4452-993901C2C535}
Vendor ID: 0x10DE
Device ID: 0x062B
SubSys ID: 0x19921043
Revision ID: 0x00A1
Driver Strong Name: oem25.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section020:8.15.11.8631:pci\ven_10de&dev_062b&subsys_19921043
Rank Of Driver: 00E60001
Sound Devices:
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0663&SUBSYS_104319A3&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5645 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/17/2008 02:50:28, 1475352 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0663&SUBSYS_104319A3&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5645 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/17/2008 02:50:28, 1475352 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
System Devices:
Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_19A71043&REV_03\3&11583659&0&EF
Driver: n/a
Name: Intel(R) ICH9M-E LPC Interface Controller - 2917
Device ID: PCI\VEN_8086&DEV_2917&SUBSYS_19A71043&REV_03\3&11583659&0&F8
Driver: n/a
Name: NVIDIA GeForce 9800M GS
Device ID: PCI\VEN_10DE&DEV_062B&SUBSYS_19921043&REV_A1\4&39818A5E&0&0008
Driver: n/a
Name: Mobile Intel(R) 45 Express Chipset Series Processor to DRAM Controller - 2A40
Device ID: PCI\VEN_8086&DEV_2A40&SUBSYS_19A71043&REV_07\3&11583659&0&00
Driver: n/a
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939
Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_19A71043&REV_03\3&11583659&0&D2
Driver: n/a
Name: Intel(R) 82801 PCI Bridge - 2448
Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_19A71043&REV_93\3&11583659&0&F0
Driver: n/a
Name: Intel(R) ICH9 Family PCI Express Root Port 6 - 294A
Device ID: PCI\VEN_8086&DEV_294A&SUBSYS_19A71043&REV_03\3&11583659&0&E5
Driver: n/a
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938
Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_19A71043&REV_03\3&11583659&0&D1
Driver: n/a
Name: Ricoh xD-Picture Card Controller
Device ID: PCI\VEN_1180&DEV_0852&SUBSYS_19A71043&REV_12\4&3574AEE4&0&0CF0
Driver: n/a
Name: Intel(R) ICH9 Family PCI Express Root Port 3 - 2944
Device ID: PCI\VEN_8086&DEV_2944&SUBSYS_19A71043&REV_03\3&11583659&0&E2
Driver: n/a
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937
Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_19A71043&REV_03\3&11583659&0&D0
Driver: n/a
Name: Ricoh SD/MMC Host Controller
Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_19A71043&REV_12\4&3574AEE4&0&0AF0
Driver: n/a
Name: Intel(R) ICH9 Family PCI Express Root Port 2 - 2942
Device ID: PCI\VEN_8086&DEV_2942&SUBSYS_19A71043&REV_03\3&11583659&0&E1
Driver: n/a
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936
Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_19A71043&REV_03\3&11583659&0&EA
Driver: n/a
Name: Ricoh 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_1180&DEV_0832&SUBSYS_19A71043&REV_05\4&3574AEE4&0&08F0
Driver: n/a
Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_19A71043&REV_03\3&11583659&0&E0
Driver: n/a
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935
Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_19A71043&REV_03\3&11583659&0&E9
Driver: n/a
Name: SDA Standard Compliant SD Host Controller
Device ID: PCI\VEN_1180&DEV_0822&SUBSYS_19A71043&REV_22\4&3574AEE4&0&09F0
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_19A31043&REV_03\3&11583659&0&D8
Driver: n/a
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_19A71043&REV_03\3&11583659&0&E8
Driver: n/a
Name: Ricoh Memory Stick Controller
Device ID: PCI\VEN_1180&DEV_0592&SUBSYS_19A71043&REV_12\4&3574AEE4&0&0BF0
Driver: n/a
Name: Intel(R) WiFi Link 5100 AGN
Device ID: PCI\VEN_8086&DEV_4232&SUBSYS_12018086&REV_00\0016EAFFFF82AC9600
Driver: n/a
Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_19A71043&REV_03\3&11583659&0&D7
Driver: n/a
Name: Intel(R) ICH9M-E/M SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_2929&SUBSYS_19A71043&REV_03\3&11583659&0&FA
Driver: n/a
Name: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_16D51043&REV_02\48024135684CE00000
Driver: n/a
Name: Mobile Intel(R) 45 Express Chipset Series PCI Express Root Port - 2A41
Device ID: PCI\VEN_8086&DEV_2A41&SUBSYS_19A71043&REV_07\3&11583659&0&08
Driver: n/a
http://forums.startrekonline.com/showthread.php?p=2310445#post2310445
Independent of getting the launcher to work, you will want to get these drivers up to date. You might have to run dxdiag in administrator mode to get the driver information to show correctly, those are all missing from this report.
Vista, Windows7 Driver(64bits) Driver only (Executable file) R2.43 2010/2/25 31293k
http://www.realtek.com.tw/DOWNLOADS/downloadsView.aspx?Langid=1&PNid=14&PFid=24&Level=4&Conn=3&DownTypeID=3&GetDown=false#1
Win7 32/64 Auto Installation Program (SID:1394004) 7.017 2010/3/10 5529k
http://www.realtek.com.tw/DOWNLOADS/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false#1
Downloaded the new launcher, at least it claims it's doing something now. But checking network traffic it still doesn't appear to be doing anything.
System Information
Time of this report: 3/13/2010, 13:28:45
Machine name: DAVID-PC
Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Language: English (Regional Setting: English)
System Manufacturer: ASUSTeK Computer Inc.
System Model: G50VT
BIOS: Default System BIOS
Processor: Intel(R) Core(TM)2 Duo CPU P8400 @ 2.26GHz (2 CPUs), ~2.3GHz
Memory: 4096MB RAM
Available OS Memory: 4096MB RAM
Page File: 2015MB used, 6173MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7600.16385 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Input Tab: No problems found.
Display Devices
Card name: NVIDIA GeForce 9800M GS
Manufacturer: NVIDIA
Chip type: GeForce 9800M GS
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_062B&SUBSYS_19921043&REV_A1
Display Memory: 2289 MB
Dedicated Memory: 497 MB
Shared Memory: 1791 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: CMO1558
Native Mode: 1366 x 768(p) (60.046Hz)
Output Type: Internal
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.15.0011.8631 (English)
Driver Version: 8.15.11.8631
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 7/1/2009 23:59:00, 9480192 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-456B-11CF-4452-993901C2C535}
Vendor ID: 0x10DE
Device ID: 0x062B
SubSys ID: 0x19921043
Revision ID: 0x00A1
Driver Strong Name: oem25.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section020:8.15.11.8631:pci\ven_10de&dev_062b&subsys_19921043
Rank Of Driver: 00E60001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{F9F19DA5-3B09-4B2F-9D89-C64753E3EAAB}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Sound Devices
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0663&SUBSYS_104319A3&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5645 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/17/2008 02:50:28, 1475352 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0663&SUBSYS_104319A3&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.5645 (English)
Driver Attributes: Final Retail
WHQL Logo'd: n/a
Date and Size: 6/17/2008 02:50:28, 1475352 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
System Devices
Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
Device ID: PCI\VEN_8086&DEV_293A&SUBSYS_19A71043&REV_03\3&11583659&0&EF
Driver: n/a
Name: Intel(R) ICH9M-E LPC Interface Controller - 2917
Device ID: PCI\VEN_8086&DEV_2917&SUBSYS_19A71043&REV_03\3&11583659&0&F8
Driver: n/a
Name: NVIDIA GeForce 9800M GS
Device ID: PCI\VEN_10DE&DEV_062B&SUBSYS_19921043&REV_A1\4&39818A5E&0&0008
Driver: n/a
Name: Mobile Intel(R) 45 Express Chipset Series Processor to DRAM Controller - 2A40
Device ID: PCI\VEN_8086&DEV_2A40&SUBSYS_19A71043&REV_07\3&11583659&0&00
Driver: n/a
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939
Device ID: PCI\VEN_8086&DEV_2939&SUBSYS_19A71043&REV_03\3&11583659&0&D2
Driver: n/a
Name: Intel(R) 82801 PCI Bridge - 2448
Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_19A71043&REV_93\3&11583659&0&F0
Driver: n/a
Name: Intel(R) ICH9 Family PCI Express Root Port 6 - 294A
Device ID: PCI\VEN_8086&DEV_294A&SUBSYS_19A71043&REV_03\3&11583659&0&E5
Driver: n/a
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938
Device ID: PCI\VEN_8086&DEV_2938&SUBSYS_19A71043&REV_03\3&11583659&0&D1
Driver: n/a
Name: Ricoh xD-Picture Card Controller
Device ID: PCI\VEN_1180&DEV_0852&SUBSYS_19A71043&REV_12\4&3574AEE4&0&0CF0
Driver: n/a
Name: Intel(R) ICH9 Family PCI Express Root Port 3 - 2944
Device ID: PCI\VEN_8086&DEV_2944&SUBSYS_19A71043&REV_03\3&11583659&0&E2
Driver: n/a
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937
Device ID: PCI\VEN_8086&DEV_2937&SUBSYS_19A71043&REV_03\3&11583659&0&D0
Driver: n/a
Name: Ricoh SD/MMC Host Controller
Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_19A71043&REV_12\4&3574AEE4&0&0AF0
Driver: n/a
Name: Intel(R) ICH9 Family PCI Express Root Port 2 - 2942
Device ID: PCI\VEN_8086&DEV_2942&SUBSYS_19A71043&REV_03\3&11583659&0&E1
Driver: n/a
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936
Device ID: PCI\VEN_8086&DEV_2936&SUBSYS_19A71043&REV_03\3&11583659&0&EA
Driver: n/a
Name: Ricoh 1394 OHCI Compliant Host Controller
Device ID: PCI\VEN_1180&DEV_0832&SUBSYS_19A71043&REV_05\4&3574AEE4&0&08F0
Driver: n/a
Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
Device ID: PCI\VEN_8086&DEV_2940&SUBSYS_19A71043&REV_03\3&11583659&0&E0
Driver: n/a
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935
Device ID: PCI\VEN_8086&DEV_2935&SUBSYS_19A71043&REV_03\3&11583659&0&E9
Driver: n/a
Name: SDA Standard Compliant SD Host Controller
Device ID: PCI\VEN_1180&DEV_0822&SUBSYS_19A71043&REV_22\4&3574AEE4&0&09F0
Driver: n/a
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_293E&SUBSYS_19A31043&REV_03\3&11583659&0&D8
Driver: n/a
Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934
Device ID: PCI\VEN_8086&DEV_2934&SUBSYS_19A71043&REV_03\3&11583659&0&E8
Driver: n/a
Name: Ricoh Memory Stick Controller
Device ID: PCI\VEN_1180&DEV_0592&SUBSYS_19A71043&REV_12\4&3574AEE4&0&0BF0
Driver: n/a
Name: Intel(R) WiFi Link 5100 AGN
Device ID: PCI\VEN_8086&DEV_4232&SUBSYS_12018086&REV_00\0016EAFFFF82AC9600
Driver: n/a
Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
Device ID: PCI\VEN_8086&DEV_293C&SUBSYS_19A71043&REV_03\3&11583659&0&D7
Driver: n/a
Name: Intel(R) ICH9M-E/M SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_2929&SUBSYS_19A71043&REV_03\3&11583659&0&FA
Driver: n/a
Name: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
Device ID: PCI\VEN_10EC&DEV_8168&SUBSYS_16D51043&REV_02\48024135684CE00000
Driver: n/a
Name: Mobile Intel(R) 45 Express Chipset Series PCI Express Root Port - 2A41
Device ID: PCI\VEN_8086&DEV_2A41&SUBSYS_19A71043&REV_07\3&11583659&0&08
Driver: n/a
Did you upgrade your network adapter driver? Very important.
Win7 32/64 Auto Installation Program (SID:1394004) 7.017 2010/3/10 5529k
http://www.realtek.com.tw/DOWNLOADS/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false#1
Right now I'm looking at the launcher and it's on it's 13th try to connect.
http://forums.startrekonline.com/showthread.php?p=2281623#post2281623
Take a look at that packet capture. On this line, right click and select Follow TCP Stream
17 10.392423 192.168.0.100 52879 208.95.184.25 7255 TCP 52879 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=2 66
You'll see that your client keeps trying to connect to 208.95.184.25 on TCP 7255 until it finally resets at 31.74 seconds in. This is where it times out and tried again.
There is an initial setup on the SYN, SYN - ACK, ACK that incldues
What I'd like for you to do is when the launcher is running and it keeps trying to connect try to telnet on 7255 to the patch server. Run your packet capture while STO launcher is repeating the connection attempt and your are trying the telnet connection.
Telnet port test
From a command prompt (Start - Run - Cmd) telnet to the patch server to see if the TCP port is open. You can install telnet client if it isn't on the system easily.
http://windows.microsoft.com/en-US/windows-vista/Telnet-frequently-asked-questions
Telnet on port 7255 to netttest.crypticstudios.com and patchserver.crypticstudios.com
Example:
c:\telnet patchserver.crypticstudios.com 7255
After hitting enter a few times, you should get this if you are connecting on tcp 7255.
A failed telnet connection on TCP 7255 will return cursor lines but not the above error from the server.
We should see a failed telnet attempt (packet capture will show you when you tried telnet in relation to the STO launcher update attempts.
you should see this PSH, ACK response from the patch server
Your client just keeps trying to send the PSH, ACK but never gets a reply from the patch server, like in my example above.
The microsoft link you gave doesn't work...
Sorry, it got munched when I copied from my FAQ
http://windows.microsoft.com/en-US/windows-vista/Telnet-frequently-asked-questions
If you happen to have a hub (not a switch, but an old hub) and another PC/laptop available with a wired network adapter you can do a promiscuous packet capture to see the traffic outside of the STO PC.
The STO PC is connected to the hub on a port
Your 2nd PC/laptop is connected to the hub on a port
The hub is connected to your modem or router on the LAN side
You install Wireshark with WinPcap on the 2nd PC. When you run the packet capture you use promiscuous turned on so you see all traffic on the hub.
If you see the PSH, ACK traffic on the capture from 208.95.184.25 to your STO PC IP, you know that something local to the PC is blocking the connection. If you don't then you know something at your router / modem or ISP level is blocking that return traffic from Cryptic.
It shouldn't be my router since the patch wouldn't work even when plugged straight into the wall.
OK great, that shows that the Telnet client is OK and you get a data packet response from Cryptic.
You don't get this PSH, ACK response from 208.95.184.25 when you are using the STO launcher.
Do you see what I mean in the packet capture?
Here is where I'd go with this. I think something on your local PC may be blocking the star trek online.exe program but is allowing telnet.exe.
Do you have any third party security applications like firewall, antispyware, antivirus, or application firewall on that PC? If you do you might have to not only disable them for testing but end process them in task manager.
If you only have the Microsoft Firewall and Microsoft Security Essentials or Windows Defender double check that star trek online.exe is allowed as an application.
Also setup an inbound and outbound rule on your Microsoft firewall to allow TCP 7255 (any program).
http://windows.microsoft.com/en-US/windows7/Open-a-port-in-Windows-Firewall
If you want to setup an invitation and email it to me I'll take a look.
Update: I think you'll need to setup your PC outside your router so you get a public IP for the remote assistance invitation to work. Make sure you have Windows firewall turned on when you are hooked up directly to the internet.
Another option to try to confirm which ports are being blocked is www.firebind.com. It's a web-based tool that can test any TCP port or range of TCP ports to figure out which are blocked and how (in the outbound direction.) It will tell you if that port can reach the Internet with no problem, or whether it's being blocked with a TCP Reset, or a TCP Timeout. It's a much simpler option than the old standby "telnet" trick.
It won't tell you exactly where the block is happening, but it's a great tool to do quick and reliable tests as you experiment with changing config settings on your pc, router, etc.
You can also simply click on this link below and it will immediately test the 6 required ports.
www.firebind.com/80,443,7003,7202,7255,7499
That's a nice tool to use along with others.
http://www.firebind.com/faq.php?faq=firebind_faq#faq_whatisfirebind