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why do I keep getting these messages

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Unable to connect to patch server

Unable to authenticate

Unable to connect to account server

Game server not responding

Should give up on this game or what, I am able to log in from basically 5:35pm EST to 7:00pm EST then the connection TRIBBLE starts all over again.


Please let me know as it is now aggrivating the hell out of me.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Those messages mean you havea connection problem on your system or ISP that is blocking the conenction to cryptics servers. Disable/uninstall all firewall AV software, and make srue your router is not blocking ports 7000 through 7500.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    tedgp123 wrote: »
    Those messages mean you havea connection problem on your system or ISP that is blocking the conenction to cryptics servers. Disable/uninstall all firewall AV software, and make srue your router is not blocking ports 7000 through 7500.

    OK disabling AV and Firewall, but how do I check to see if Router is blocking ports 7000 - 7500?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    What are your net test results?
    net test
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Jai9100 wrote: »
    What are your net test results? Surely you've done this first before posting

    net test

    I found a web page that told me how to actvate those ports 7000 through 7500, that apparently is not the problem, as I have checked the nettest thing, and I still cannot log into the game.

    I keep getting Unable to Authenticate, or Server not responding,

    I really hate not being able to play something I have to pay for to play.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Just so you did not think I did not run the test here are the results I got at 3:00am EST, and yes I still did not get connected to the game

    contacting nettest server..
    Local IP: 98.31.57.128
    Ping: 75.2 msec
    Port: 80: 482 KB/sec 15 KB/sec 511 KB/sec 500
    Port: 80: 496 KB/sec 16 KB/sec 525 KB/sec 500
    Port: 443: 467 KB/sec 15 KB/sec 495 KB/sec 500
    Port: 443: 537 KB/sec 17 KB/sec 571 KB/sec 500
    Port: 7255: 560 KB/sec 17 KB/sec 594 KB/sec 500
    Port: 7255: 483 KB/sec 15 KB/sec 512 KB/sec 500
    Port: 7003: 438 KB/sec 14 KB/sec 463 KB/sec 500
    Port: 7003: 441 KB/sec 14 KB/sec 467 KB/sec 500
    Port: 7202: 431 KB/sec 13 KB/sec 456 KB/sec 500
    Port: 7202: 462 KB/sec 15 KB/sec 490 KB/sec 500
    Port: 7499: 557 KB/sec 17 KB/sec 591 KB/sec 500
    Port: 7499: 539 KB/sec 17 KB/sec 571 KB/sec 500
    Port: 80: 563 KB/sec 18 KB/sec 597 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 1 KB/sec
    hit return to exit
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Just for info purposes and the fact I am so flipping annoyed, it is now 4:00am EST, I have not been able to log into the game at all, either

    Unable to Authenticate or

    Game Server not Responding

    I am so angry I played a week without insident now I cannot even play for ten minutes. what is the problem!!!!!:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I would suggest contacting your ISP and check if anything is being restricted. Also, make sure you run the launcher and gameclient with full admin rights.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Jase-Katar wrote:
    Just for info purposes and the fact I am so flipping annoyed, it is now 4:00am EST, I have not been able to log into the game at all, either

    Unable to Authenticate or

    Game Server not Responding

    I am so angry I played a week without insident now I cannot even play for ten minutes. what is the problem!!!!!:mad:

    Close all other programs that connect to the internet (including any add-ons running in your task bar) and get a packet capture of the unable to authenticate problem. Start the capture right before you start STO through the error you get, then stop the packet capture.

    http://forums.startrekonline.com/showthread.php?p=2281623#post2281623
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    tedgp123 wrote: »
    Those messages mean you havea connection problem on your system or ISP that is blocking the conenction to cryptics servers. Disable/uninstall all firewall AV software, and make srue your router is not blocking ports 7000 through 7500.

    You sound like a Dev/GM. If you are one, then that is something that they would say. Why are you always quick to defend something that is not the fault of most of us?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    usually it is specailly those that just post about the problem but never do anything of the instructions they are given
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Escuse me.... this is not a flame post please I am trying to get my stuff working so deep breath step away from keyboard.


    OK here is everything I tried

    Disabled Firewall & AV, Did something with disabling something on the wireless modem, and the wireless is now caput, so I am plugged into my router, had some success online tonight, a whole hour of only being botted once for game server not responding

    I downloaded the nettest, posted the results ( this was before I was able to play.)

    I am leary about downloading more and more programs to my already battered system, since this is an experiment to see whats wrong and not a cure I am really hesistant, since the last posting I read about a similar problem sent me to a sight I would have had to pay for the itme for it to work.

    I was palnning on dumping all of my files and restarting everything from the gorund up, but my wife slapped me in the head and said think about how long that will take, and that might not be the problem.

    I did disable all non windows items to see if that was the cause of my misfortune it was not. Since then I reenabled most, and went on an uninstall spree dumping some of the game I do not play anymore.

    In the end, I have been able to log on, for roughly an hour. I am not thrilled with this as I am a vegatable in front of the computer and can spend hours on end playing a game. I will keep looking for more solutions to the unable to authenticate and server not responding problems, but not holding breath for a cure to the issue.
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