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Subscription suspended?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Can i get a dev to look into my account. My subscription is labeled suspended yet I'm still able to log into game. Just wondering what's up with it.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    My account no longer shows as suspended but it does show an expiration date in April 2010, not 2011 as I would have expected to see since I have already paid for the 12 month preorder subscription.

    Can this be checked and corrected?

    Thanks.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    There is an issue with 12-month subscriptions that were setup early on, as noted in other threads. An internal override has been applied to your account to allow you to play while the problem is being worked on.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Thanks for the response.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    bobroyall wrote: »
    My account no longer shows as suspended but it does show an expiration date in April 2010, not 2011 as I would have expected to see since I have already paid for the 12 month preorder subscription.

    Can this be checked and corrected?

    Thanks.

    I had to enter a credit card for a month's billing to be able to keep playing.

    I did receive an email today stating my 12-month subscription had been fixed and that I would be refunded the 1 month billing I was charged. I have confirmed that a credit has been issued to my card and my subscription date is correct!

    Thanks Cryptic.
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