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Lifetime Subscription still missing?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
So I started playing STO on release and also succumbed into buying a Lifetime Sub, then I took a small break due to IRL issues. If memory serves there was a slight problem or window where anyone who bought a Lifetime Sub just before release did not have it showing on their account and Cryptic said that they were aware of this issue and was looking for a way to fix it.

So I come back now ready to play and to my suprise I'm still missing it showing on My Account page, checked logging in to see if Liberated Borg option is there but nope, also missing. Sent a bunch of tickets and seem to get an auto response each and everytime.

So was just wondering if anyone else still has this problem (or did) and how did they go to rectifying it?

Thanks

EDIT: Also I still have the PayPal confirmation, email confirming activation and checked the bank that the funds have cleared and they have. so 100% sure I payed for it.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Something definitely odd about your purchase, one of the billing team is trying to figure out what it did now. Will report back when we have more information.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Oh, didn't expect a reply so fast, should have come and reported it here first instead of ticketing so much :P.
    Great thanks, I've activated the retails on the acc and even an extra retail copy today to see if somethign was wrong the first time, but still nothing showing.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    It helps that I'm too tired to get any real work done today. Alton, you lied to me, that stew took way longer than an hour.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Check your tickets.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Checked and responded, well... edited since don't know how to add a new part to ticket :P
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    coderanger wrote:
    Alton, you lied to me, that stew took way longer than an hour.

    Haha, nice.
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