I've tried everything I can possibly think of to get my game started again. Heres the issue as I posted on a ticket to Tech Services:
After clicking on "Engage" in the launcher, when the screen changes to full screen and there is a loading bar as well as the Trek symbol, it loads up about 10% and the client crashes. the Cryptic Error box comes up where I can put the details in it and sends the crash dump. When I relaunch the launcher it verifies all files and no issues come up, but it fails again.
I've tried updating graphics card drivers, wireless USB drivers, windows 7 etc. Ive allowed both the game and client through my firewall, ive run as administrator and via Xp compatability mode.
I've been playing since open beta and never had this issue before monday (1st March 2010), but I did have some hardware stability issues that I have since rectified.
I sent this to them on Thursday last week after not being able to get in-game since that Monday, the day later I get a response to put up my dxdiag
Edit:
Thanks for you fast response, here is a link to my dxdiag:
http://pastebin.com/rzv0KbVb as I was unsure of how else to add it to this message.
So far I have yet to receive a response, and seeing as I haven't been able to play the game I am paying for, it's kinda getting on my nerves.
As stated in the ticket, I've tried updating all my drivers. I use windows 7 and yes its in the public users folders as suggested, yes I am running both the launcher and game client with "run as admin". I deleted all the .dll's out of the "live" folder and all the .hoggs out of the piggs folder as some suggested on an earlier thread. And after 10gb and 3 days of redownloading it all, still have the same problem. Also have done nettests that have also been suggested.
So yeah, I'm at wits end, the game was running ok (apart from my own pc's instability which I have fixed) until then, and now Its almost been two weeks of not being able to play and not even a response back from Cryptic to say that they are working on it.
If anyone can help me, it would be greatly appreciated.
Comments
Win7 Driver 7.017 2010/3/10 542k
http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false#1
Gigabyte GA-EP45-DS4P (rev. 1.0)
http://www.gigabyte.us/Support/Motherboard/Driver_Model.aspx?ProductID=2839&ost=windows+7+64bit#anchor_os
Looks like Gigabyte has the current Intel chipset inf update up there, but the Realtek network adapter driver is newer on the Realtek website. Make sure to install the Intel INF update the HD audio update from Gigabyte and the network adapter latest driver from Realtek.
Intel INF Update Utility - Primarily for Intel® 5, 4, 3, 900 Series Chipsets
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18494&ProdId=816&lang=eng
coderanger: On the latest CrypticError: Oops! box that came up, my Error Ticket ID is: 9467884. No other codes have come up.
Thank you for your responses so far
milehighscott: Here are the lines from the error.log
I have cloned my hard drive onto a new one and same problem arises. New error ID: 10160264
Cloning a hdd to another one will just keep the problem. You need to do a full reinstall if the issue keeps arising.
Uninstall the game through Control Panel / Add Remove Programs (Programs and Features under win 7)
Check that all files belonging to the game are indeed gone. This includes any folders. Reboot. If you feel comfortable with a program like CCleaner (registry / temp file cleaner) give it a run.
Redownload the client files. If you are installing from a DVD set check the disks for damage. A smudge or scratch "could" cause an issue.
Shutdown your antivirus software. Unplug the network cable if you feel uncomfy, but AV stuff can really mess with some installers.
Run the install. When finished a pass with Defrag might be worth doing.
Turn on your AV stuff, reconnect the network cable, reboot and run the launcher to patch up the game.
Did I say "quick"?
Yup full install did the trick! As I only have limited downloads per month I didnt want to redownload everything again (I bought digital download), but I bite the bullet and did it anyway.
Thanks for everyone help~