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Unable to Autenticate

SystemSystem Member, NoReporting Posts: 178,019 Arc User
The Star Trek Online website is currently down for maintenance. Normal game play is not affected.

Time Stamp 11.07 GMT
What a load of cobblers, been unable to authenticate since this message apeared on the launcher, I was playing up untill about 10.15 GMT, login in and out with no issues.

Saying that it may not be a load of cobblers, if what you mean by:- "Normal gameplay will not be efeccted" is that players cant login, if this is normal then ignore my post(Not that you, Cryptic, will read it anyways) and continue doing what is Normal gameplay, no wonder you are at the Top of the Failboat list(****ing over paying customers).

You people need to go and learn about public relations, stop giving false info and lying, and stop worrying about wether or not you will meet your Quota to get your bonus of 24 Million USD from Atari.(Who I hope to god Turbine are successful in Sueing for thier 30 million USD)

Coincidence that the forums are down and ppl are also unable to authenticate? I think not.

Time Stamp: 12.01 GMT
Still Unable to authenticate.....Yeah Clap.

Time Stamp: 12.32 GMT
AH HA! Guess what! Unable to Authenticate! *Sarcastic Cheer*
Oh and the Forums are still down, "We'll Be Right Back!" haha what a joke.

Time Stamp: 12.43
I've come to the conclusion that you at Cryptic have absolutley no clue to what is happening on or to do with your STO server/servers unless the forums are up and ppl get to QQ at you. Sad. Oh for clarification, Unable to Authenticate.

LOL Try Upating your Cryptic website. "Start Trek Online, Release Date TBD." LOL LOL LOL LOL LOL LOL LOL.

Time Stamp: 13.08
Wondering how many of the 1 million subs have cancelled in the last 14days, at a guess id say half if not more. With most reviews scoring this game 2-5 out of 10, bah 1 that I saw that gave it a 7/10(Wonders how much cryptic payed the guy to write it) im guessing the subs will continue too drop off and end up like CO with 50k subs, which in the current climate is not many at all, I bet more Free to Play MMO's have more subs than 50k.

Oh and still Unable to Authenticate. And the forums are STILL down. Wonder what his Boss would do if I said, "I'll be right Back", disapeared out the back door and did not return for 2+ hrs. Actualy I dont need to wonder, he would say "Your Fired."

Time Stamp: 13.15
Sub Cancelled. To much ******** from Cryptic.

Time Stamp: 13.17
Finaly it authenticated.

Time Stamp: 13.50
After doing my daily's with my fed, I decide to relog to my klink and Wham! Conecting to account server DC's. Reboot STO and guess what?

UNABLE TO ****ING AUTHENTICATE. Yep and the forums are STILL DOWN.
So, its been over 3hrs and it still has the same lying message up on the launcher. GRRR!
The Star Trek Online website is currently down for maintenance. Normal game play is not affected.

Time Stamp: 15.50
Now the website is all back up and running....so is STO!

Three cheers for Cpt Cryptic of the Failboat.....! :mad::mad::mad::mad:
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Same here.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    A friend of mine in Ohio was having this issue, almost sound more like a internet backbone issue, so far I have not had this issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    same, whole time the site was down. site comes up, and can authenticate again :/

    think this is something that needs looking into
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I found the forum was showing down on one computer and on another it was fine. I forced a page refresh bypassing the browser cache with CTRL - F5.

    If you run into this problem with the launcher again, try clearing all your cache in Internet Explorer 8 before starting the STO launcher. If by chance you aren't running IE 8 I highly recommend you install it. STO is tied to IE, whether you use IE for your primary browser or not (I do not).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I think the Authenticate is on the website server side so if you're logged in before it went down the “ Normal game play is not affected.” is what it meant...

    Anyway it seems to be up and running now...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Indeed, "Normal gameplay not affected" to me means I can log in without problem, just can't get to the website... Obviously, I couldn't log in, meaning "normal gameplay" WAS in fact affected...

    Cryptic needs to stop for a moment and get an overview of how their infrastructure really fits together, because apparently, they haven't a clue which systems affect which... Poor show, especially considering the price of a subscription. I don't think this kind of service is value for money...

    I love the game, but I wanna be able to play more, rather than being faced with maintenance every other day or so... I don't pay to go and play a different game than the one I wanna play...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    IE 8....Not on my Comp mate. EVER. SO it is not that.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    There as an attempted update of the account server to fix the stall issue from the last few days that didn't go so well, and it took several hours to back off to an older version safely.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Fair enough, but then say so... "The website" is rather vague, and to me doesn't involve the user registration systems, meaning I can still log in.. In fact, the website itself wasn't changed at all, was it? The Account server, as you say, was worked on.

    In that same light, don't tell your customers (I find it funny when we are referred to as Users or Players, because we really are Customers first to you) that 'gameplay will not be affected'. If I can't log in, then yes, gameplay is affected, and saying otherwise would be lying to your customers, something that can be grounds for annulment of any contract, with the option to demand money back... Communicate correctly, or you may face consequences.

    As I said, I love the game, am playing at again right now and am happy stuff is up. Just, whenever it has to be down, for whatever reason, please tell us straight up what is going on, rather than some vague story we can't make anything out of...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    wrote:
    Fair enough, but then say so... "The website" is rather vague, and to me doesn't involve the user registration systems, meaning I can still log in.. In fact, the website itself wasn't changed at all, was it? The Account server, as you say, was worked on.

    In that same light, don't tell your customers (I find it funny when we are referred to as Users or Players, because we really are Customers first to you) that 'gameplay will not be affected'. If I can't log in, then yes, gameplay is affected, and saying otherwise would be lying to your customers, something that can be grounds for annulment of any contract, with the option to demand money back... Communicate correctly, or you may face consequences.

    As I said, I love the game, am playing at again right now and am happy stuff is up. Just, whenever it has to be down, for whatever reason, please tell us straight up what is going on, rather than some vague story we can't make anything out of...
    A website update was also planned, but due to the issues with the account server, it was left for another night.

    Also, that message is baked into a static page and operations team can't change it easily, we apologize for the confusion.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Horem wrote: »
    IE 8....Not on my Comp mate. EVER. SO it is not that.

    OK sounds good and all, I use Firefox myself.

    However STO launcher uses MSHTML that is also included and controlled by IE options. I know of at least eight people that resolved their STO launcher issues by installing IE 8 on their system. That is for those that responded that it fixed their problem in IRC or forum.

    So even if you hate IE, don't use it, etc - Putting IE 8 on the system with current patches has been the night and day difference for several people.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    coderanger wrote:
    Also, that message is baked into a static page and operations team can't change it easily, we apologize for the confusion.

    Thanks CR, I do appreciate the additional feedback. Don't take it too hard, nothing personal. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Milehighscot

    MSHTML is different from IE theres a post around here someplace explaining it. As I stated IE 8 is NOT on my comp. And STO works fine, some built in MSHTML into windows or something. Trying to get me to Install IE 8, makes me think your work for Microsoft. :(

    Coderanger

    TY for the replies and apology. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Horem wrote: »
    Milehighscot

    MSHTML is different from IE theres a post around here someplace explaining it. As I stated IE 8 is NOT on my comp. And STO works fine, some built in MSHTML into windows or something. Trying to get me to Install IE 8, makes me think your work for Microsoft. :(

    Yep, it is different from IE - I am not stating it isn't. What I am stating is installing IE 8 has addressed launcher issues for multiple STO players. This was a "fix" since open beta for people in IRC. If you have an easier way to fix mshtml problems for people that barely know how to run Microsoft update, by all means show me how.

    If you want to hate on IE 8 and Microsoft, feel free to. I use Firefox and passed on a job at Microsoft in 1996.

    That's what we are here on the PC & Technical issues support forum for, is peer support.

    From my FAQ
    MSHTML and Internet Explorer - the game requires the MSHTML library that are also used by Internet Explorer (IE8 for example). Making sure you have the latest IE8 and all of it's updates has resolved a corrupted or missing MSHTML library for several people. Make sure IE can connect to http://www.startrekonline.com and isn't in offline mode.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    wrote:
    Milehighscot

    MSHTML is different from IE theres a post around here someplace explaining it. As I stated IE 8 is NOT on my comp. And STO works fine, some built in MSHTML into windows or something. Trying to get me to Install IE 8, makes me think your work for Microsoft. :(

    Coderanger

    TY for the replies and apology. :)
    The short version, they are separate but MS does not offer a way to update MSHTML without also updating IE.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I also received the "unable to authenticate" error for the first time since playing. I assume it had something to do with the website being down. And the message on the launcher seems to be misleading. It took me many tries to log on.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    coderanger wrote:
    The short version, they are separate but MS does not offer a way to update MSHTML without also updating IE.

    To expand:

    MSHTML is also known as "Trident", and is the layout engine for IE. It's comparable to Gecko for Firefox, and Webkit for Safari (and others).

    IE is an application that provides a UI, cookies, history, etc - and a huge MSHTML area that fills most of its window. You can uninstall the application part of IE, but MSHTML is a core component of Windows and cannot be removed; notably, it's also required by Explorer in XP, the windows help viewer, AIM, MSN, Outlook, Steam, and windows media player.

    If you take a stock install of XP, and uninstall IE, then you are left with MSHTML from IE6. It's buggy as sin and crashes if you give it a harsh look. Installing IE8 will get you a current version. This mess is fallout from one of the times when Microsoft was convicted of antitrust violations.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Just tried logging on several times and got the "unable to authenticate" message each and every time.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    zathras1 wrote:
    Just tried logging on several times and got the "unable to authenticate" message each and every time.

    This is truely getting old.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Having same problem it won't let me log in. It says unable to authenticate everytime I tryed to log in.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Yesterday could log on no problem, now after work I get the 'unable to authenticate' every time. What gives? And I just got me Star Cruiser too...bah.
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