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Unable to Patch the Game

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Since the new patch came out I've been trying to get into the game, but I can't get past the launcher. Normally new patches come through for me in seconds. This one is getting stuck around 9% completion and inching up at a rate of maybe 10k every 5 minutes.

I've got no lag anywhere else on the intertubes; what's going on? Is the patch server down?
Post edited by Unknown User on
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I've got the same problem. I hope they resolve it soon.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Yep same here.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Yep about 4pm and then server problems kicked in ! This sucks i think a refund is in order here! Hint Hint
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    CANT PATCH THE GAME IT IS LOADING SINCE 4 HOURS AT 41 KB/s WTF?????
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    yeah same here
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    add another to the list here too..
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    and another here too
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    not just me then
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I was about to have an aneurysm...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    WHAT IS WRONG HERE? STO SIDE IS SLOWER THAN SLOW , THIS SITE HEREN IS CLOSWER THAN SLOW AND THE PATCH SERVER ARE REALLY A PEACE OF **** AT THE MOMENT... -.-

    DEVVS DO SOMETHING THERE IS A RAID IN 1 HOUR HERE AND I VE TO BE ONLINE BECAUSE I PROMISED!!!!:mad::mad::mad::mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    my patch stuck at 5.8% then reset to 0%. Then it started back up a few mins later at 5.8% and now it's jumped up to 10.2% and froze again. about 30mins waiting for it to patch...:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I am also suffering from this problem. I'v e tried switching to the various proxies and telling the launcher to patch through them to no avail.

    It's a conspiracy I tells ya! This sort of thing always seems to happen just before I plan to log on, ask my fleet mates! :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    If you are outside of the USA look here - appears to be outside of Cryptic

    http://forums.startrekonline.com/showthread.php?p=2327941#post2327941
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    ive been stuck on patching all day also
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Same problem here :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    add 1 more to the list
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Rustern wrote: »
    I was about to have an aneurysm...

    Frak !! Where is the dictionary ?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    well its now at the point of nothing. i just closed the luncher and restarted it. in hope it would be better. and now its not even trying to patch. its just stuck on, of what i can think is. serching to patch
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Looking at the trouble I've been having, it seems to be related to some sort of US-EU link outage i.e. people generally reporting trouble accessing some servers in the US, from the EU. Might be coincidence of course.

    A tracert to the patch server shows no problems in terms of overall latency so something weird is going on.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    It's not just the EU. I'm connecting through Canada and I can't get anything.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I am looking into this at the moment, but please make sure you have tried the following.

    Run as admin.
    Make a new Exception for STO with your firewalls and anti virus.
    Disable or enable your Proxy settings in the launcher.
    Run and post your nettests

    Download Nettest:
    http://files.champions-online.com/nettest.exe
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    A dev is on it, Cryptic NetOps was asked to review the thread http://forums.startrekonline.com/showthread.php?t=135198
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    a nice and simple tesk to try it.l is to goto the main website and try to download the turrent and you will see. very slow. so its forsure them not us.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Sadly my nettest is still stuck on port 80 testing, whilst a tracert comes through immediately, so an uneducated random guess would say that HTTP traffic has died somewhere along the route whilst ICMP traffic carries on?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Askarr wrote:
    Sadly my nettest is still stuck on port 80 testing

    Mine too.

    /10chars
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    wrote:
    Mine too.

    /10chars
    Same here :( hope this gets sorted soon.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I am looking into this at the moment, but please make sure you have tried the following.

    Run as admin.
    Make a new Exception for STO with your firewalls and anti virus.
    Disable or enable your Proxy settings in the launcher.
    Run and post your nettests

    Download Nettest:
    http://files.champions-online.com/nettest.exe

    Well obviously...
    What's your next troubleshooting tip Cryptic? Make sure we have our PC's plugged in?!

    I have a tip for you, whatever it is that is broken/running slow on your end; throw money at it, instead of at strippers
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Caballa wrote:
    Well obviously...
    What's your next troubleshooting tip Cryptic? Make sure we have our PC's plugged in?!

    Don't be rude, Toho.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Caballa wrote:
    Well obviously...
    What's your next troubleshooting tip Cryptic? Make sure we have our PC's plugged in?!
    Give them a break :mad: They have to determine the cause of the problem just as much as we do - it's no good them ringing their local ISP that serves Cryptic if the fault lies at one of the border connections. Localising network faults isn't trivial and the more data we give them, the better.

    If you can't be helpful, go do something else until the problem is resolved...

    Edit: Your rude comment about the problem being slow at their end is particularly out of line, considering that if you'd read the threads about this you'd know it's not just STO that is affected.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Don't be rude, Toho.

    LoL, eat my d'k tahg! :D
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