test content
What is the Arc Client?
Install Arc

Game Crashing upon Patching

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Whenever i start the game and log in a message appears that says, Oops! Your Cryptic aplication has crashed etc. and says to report what has happend... i recently brought the game and installed it numerous times, Still the same thing has happend! If it helps my error ID ticket number as 10344595...

Also, In my STO Folder there are 2 notpad files, One is called Shutdown and another is called CRASH
Shutdown Contains...
100307 03:23:03 2 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(100)
100307 04:47:28 2 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(100)

And CRASH Contains...
100307 03:23:03 1 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(100)
100307 04:47:28 1 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(100)
I would love to get it working before my free 30 days expires, SO PLEASE HELP ME!
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    can you post a dxdaig of your system and which directory you installed the game into?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Until the Dxdiag or additional information we don't have anything to work forward with, is this running on a system with an integrated video chipset or a dedicated video card? The dxdiag will give us that and much more.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    It is installed in My Documents i think, and i am unsure on how to upload a DxDiag...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    copy and paste it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    All of it?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I don't see why you shouldn't post all of it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Okay, Here it all is
    System Information
    Time of this report: 3/9/2010, 07:59:42
    Machine name: LIAMSCOMPUTER
    Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090805-0102)
    Language: English (Regional Setting: English)
    System Manufacturer: Hewlett-Packard
    System Model: HP Pavilion dv5 Notebook PC
    BIOS: Default System BIOS
    Processor: Intel(R) Core(TM)2 Duo CPU T9400 @ 2.53GHz (2 CPUs), ~2.5GHz
    Memory: 3068MB RAM
    Page File: 1781MB used, 4556MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 10
    DX Setup Parameters: Not found
    DxDiag Version: 6.00.6001.18000 32bit Unicode

    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Input Tab: No problems found.

    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)

    Display Devices
    Card name: NVIDIA GeForce 9600M GT
    Manufacturer: NVIDIA
    Chip type: GeForce 9600M GT
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0649&SUBSYS_3603103C&REV_A1
    Display Memory: 1778 MB
    Dedicated Memory: 499 MB
    Shared Memory: 1278 MB
    Current Mode: 1280 x 800 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: nvd3dum.dll,nvwgf2um.dll
    Driver Version: 7.15.0011.7586 (English)
    DDI Version: 10
    Driver Attributes: Final Retail
    Driver Date/Size: 5/23/2008 13:59:00, 5877760 bytes
    WHQL Logo'd: n/a
    WHQL Date Stamp: n/a
    Device Identifier: {D7B71E3E-4509-11CF-2E6E-081601C2CA35}
    Vendor ID: 0x10DE
    Device ID: 0x0649
    SubSys ID: 0x3603103C
    Revision ID: 0x00A1
    Revision ID: 0x00A1
    Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C ModeVC1_B ModeWMV9_B ModeVC1_A ModeWMV9_A
    Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
    {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
    {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(YUY2,YUY2) Frames

    Please Note: I had to cut alot of it out so that it would fit.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    ok, my first thought is upgrading your video card drivers. Other then that I have no idea yet.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Updating my graphics card is currently not an option, My internet is going so slow its hard enough getting onto the website, And anyway, It cant be my graphics card, it should atleast start patching.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I was in beta, figured I'd give Cryptic a couple of months to get the worst of the bugs ironed out as the game was nowhere even close to being in a state polished enough for a full release, subbed on Saturday and the launcher crashed my pc.

    I ordered through Steam, assuming it would be the most stable platform to patch and load in through, because Cryptic's patcher has stunk from early beta right through to release and beyond, obviously this wasn't the case, I cancelled the subscription immediately and sent a ticket for a refund (assuming the 30 days open on my account isn't the pre-order 30 days)

    If I see $15 deducted from my account on my next statement I will be issuing a charge-back through Visa and I'd encourage anyone else in the same position to do likewise.

    This is a product not fit for purpose.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Mine also crashes when I try to engage the launcher. It will open up and start to load then it will give me an error that says that a fatal error occured

    Tech details: ./piggs/bins.hogg:Bin/Powersubtargetcategories.Bin:
    Error decompressing data. Varifying files in the launcher may fix this issue.

    this has happened after opening the launcher and after patching the game every time.

    I have windows Vist home and I downloaded from the web site without using the bit torrent.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    finalshdw wrote: »
    Mine also crashes when I try to engage the launcher. It will open up and start to load then it will give me an error that says that a fatal error occured

    Tech details: ./piggs/bins.hogg:Bin/Powersubtargetcategories.Bin:
    Error decompressing data. Varifying files in the launcher may fix this issue.

    this has happened after opening the launcher and after patching the game every time.

    I have windows Vist home and I downloaded from the web site without using the bit torrent.

    Try deleting the file
    Fatal Error: Error decompressing data

    Delete the file reported in the technical details - delete the file reported and let the launcher patch it. This may take some time to download.
    In the example below you would delete texture3.hogg.

    Fatal Error: Error decompressing data. Verifying Files in the launcher may fix this issue.
    Technical Details./piggs/texture3.hogg:
    Texture_Library/Costumes/Avatar/Uniforms/M_Uniforml_Go_01N.Wtex:Error decompressing data. Verifying Files in the launcher may fix this issue
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Efefia wrote: »
    I was in beta, figured I'd give Cryptic a couple of months to get the worst of the bugs ironed out as the game was nowhere even close to being in a state polished enough for a full release, subbed on Saturday and the launcher crashed my pc.

    I ordered through Steam, assuming it would be the most stable platform to patch and load in through, because Cryptic's patcher has stunk from early beta right through to release and beyond, obviously this wasn't the case, I cancelled the subscription immediately and sent a ticket for a refund (assuming the 30 days open on my account isn't the pre-order 30 days)

    If I see $15 deducted from my account on my next statement I will be issuing a charge-back through Visa and I'd encourage anyone else in the same position to do likewise.

    This is a product not fit for purpose.

    Okay Thanks alot, ill be sure to cancel my subscription, its a shame i can not get a refund on the game... But anyway perhaps i will reinstall it later in the year when more bugs are ironed out.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    The crash is originating from "NVCPL.dll" which does point pretty strongly at your drivers. Looks like the entry point from my code is NvGetDisplayInfo.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    coderanger wrote:
    The crash is originating from "NVCPL.dll" which does point pretty strongly at your drivers. Looks like the entry point from my code is NvGetDisplayInfo.

    NVCPL is the DLL for the Nvida Control Panel, not real sure why thel;auncher would have issues with this.

    At any rate, a reboot generally clears these right up.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Kraevac wrote: »
    NVCPL is the DLL for the Nvida Control Panel, not real sure why thel;auncher would have issues with this.

    At any rate, a reboot generally clears these right up.

    Version issue perhaps? the driver is from 2008.

    Card name: NVIDIA GeForce 9600M GT
    Manufacturer: NVIDIA
    Chip type: GeForce 9600M GT
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0649&SUBSYS_3603103C&REV_A1
    Display Memory: 1778 MB
    Dedicated Memory: 499 MB
    Shared Memory: 1278 MB
    Current Mode: 1280 x 800 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: nvd3dum.dll,nvwgf2um.dll
    Driver Version: 7.15.0011.7586 (English)
    DDI Version: 10
    Driver Attributes: Final Retail
    Driver Date/Size: 5/23/2008 13:59:00, 5877760 bytes



    Limboo, first things first, update that driver.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I manage to get into game but everytime i enter system or planet surface gane crashes.
    11 times already.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Version issue perhaps? the driver is from 2008.

    Card name: NVIDIA GeForce 9600M GT
    Manufacturer: NVIDIA
    Chip type: GeForce 9600M GT
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_0649&SUBSYS_3603103C&REV_A1
    Display Memory: 1778 MB
    Dedicated Memory: 499 MB
    Shared Memory: 1278 MB
    Current Mode: 1280 x 800 (32 bit) (60Hz)
    Monitor: Generic PnP Monitor
    Driver Name: nvd3dum.dll,nvwgf2um.dll
    Driver Version: 7.15.0011.7586 (English)
    DDI Version: 10
    Driver Attributes: Final Retail
    Driver Date/Size: 5/23/2008 13:59:00, 5877760 bytes



    Limboo, first things first, update that driver.

    Yeah, As i said i may not be able to update until next month, So when my internet begins going fast again i will try that. Thanks again
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I went ahead and uninstalled and trying to reinstall the game to see if that clears it up, if I continue to have the issue I will try deleting that file if I can find it and see if that will clear it up, thanks for the help. Or I will try to get the install CD from the person who gave me the 10 Day free pass, working on day 5 of trying to get it downloaded.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Okay, I upgraded my drivers, It still crashes
Sign In or Register to comment.