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No subscription active despite buying 12month preorder

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Three times I've had to create a ticket involving subscriptions. The first one involved my account not being active despite entering a retail key because no sub was apparently attached to the account. When that was fixed, I sent a second ticket because my pre-order 12month sub wasn't showing up, I got assured that all was fine, it didn't show because the first month coming with the retail key was still being used up. But I surely would be able for 13 months total without fault.

Today I return to ST:O after a break in order to play Mass Effect 2. Universe is saved once again so I wanted to see about attempting the same in the Star Trek setting. But sure enough, I cannot patch and get sent off with "Account error, please contact Billing support".

So apparently two tickets are not enough to make sure I can actually get what I paid for. Good game Cryptic. I would like to discuss a refund because I lost faith in your ability to deliver.

Regards,
A moer than annoyed customer
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Sorry nothing us peers can do in this forum to help you, sounds like you should call them tomorrow when they are open and talk to someone live.

    Phone Support:

    We also offer live phone support Monday through Friday, 8:00 a.m. to 5:00 p.m. PST US and 8 GMT to 16 GMT UK. You can contact us by phone at:

    (USA)
    +1-408-404-1714

    (UK)
    0870 490 0617
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