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Launcher (patching) problem

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I just bought and installed game, and when i tried to patch it said "account error, please contact billing support"...
and game says server is down, but when i go to official site to check server is up...

as soon as i login and try to patch launcher says server is down...

also in directory where I installed the game apeared fine named "CRASH" containing.... "100307 17:42:51 1 MasterControlProgram[1]: Shutting down: C:\src\Core\CrypticLauncher\patcher.c(100)"

help please
ty
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Kukinho wrote: »
    I just bought and installed game, and when i tried to patch it said "account error, please contact billing support"...

    You'll need a retail purchase of the game and an active subscription.

    https://www.startrekonline.com/user

    Example in my FAQ
    http://forums.startrekonline.com/showthread.php?t=118737
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    it may be that i first entered the key at activatioin page and than created account...
    can I do anything about it?


    btw... on page of activation and where i add game card, on top of page says
    "You are subscribing to: Star Trek Online - Retail
    With 30 free days"
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Kukinho wrote: »
    it may be that i first entered the key at activatioin page and than created account...
    can I do anything about it?

    Copy and paste the Products section from

    https://www.startrekonline.com/user
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    on page of activation and where i add game card, on top of page says
    "You are subscribing to: Star Trek Online - Retail
    With 30 free days"

    can u bee more specific please
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Go to http://www.startrekonline.com/user and login.

    In the box called products, copy and paste everything that is in that box, to here.


    For example, mine says:

    Star Trek Online
    Download Game Client
    Activated Features

    * Star Trek online - Closed Beta access
    * Star Trek Online - Preorder
    * Wrath of Khan Admiral's Uniform
    * Star Trek Online - In game items
    * Star Trek Online - Retail
    * Star Trek Online - Gold Edition
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Products
    You have no products. Click here to enter a key.

    hope this is what u meant


    what I dont understand how can I activate this activation code I got with game if i didnt login, and btw. maybe im noob (dont think so) but i had to enter it to proceed to acc making...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    can I have quick help please... i really want to try game 2night... :(

    I have another question...
    do I have to enter promotional key, after I enter one from guide book, or is it like in WOW, only for firends...
    hurry with reply please :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Kukinho wrote: »
    can I have quick help please... i really want to try game 2night... :(

    I have another question...
    do I have to enter promotional key, after I enter one from guide book, or is it like in WOW, only for firends...
    hurry with reply please :(

    Buddy keys can only be used for friends, you can't apply them to the same account that has the retail key that they came from.

    If you are showing no products for your account, then you need to enter the key again while you have a login to the main page.

    http://www.startrekonline.com/activate
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    TO MAKE IT CLEAR...

    i have 2 keys. one on guide book, and one more in cd box.
    i have to enter both or what...
    i first entered one from back of guide book and it didnt work, and now im trying to enter other one in game card place, and that one is shown wrong...

    loosing mind sloooowly :)

    and I tried to reenter activation key, and it was accepted, but it wanted me to enter game card key which I dont have or I dont know where it is placed
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Kukinho wrote: »
    TO MAKE IT CLEAR...

    i have 2 keys. one on guide book, and one more in cd box.
    i have to enter both or what...
    i first entered one from back of guide book and it didnt work, and now im trying to enter other one in game card place, and that one is shown wrong...

    loosing mind sloooowly :)

    OK the key from your guide book is the game purchase retail key.

    Is the one in the cd box a buddy or trial key? I ask because when you buy the game (physical box purchase) it does NOT come with a subscription.

    You CAN buy a 60 day STO game card, which is a separate item. My FAQ I linked you from the start has this information BTW.

    You HAVE to use a credit card, paypal, or 60 day game card subscription to play this game. Two different items.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    in cd box is some promotional key with one on back of guide book...

    doesnt say buddy , just promotional key

    activation key is accepted 4 sure coz when i log off and login again, and go to my account it wants me to reenter activation key, than my password, and than subscription option, where i dont know what to do...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Kukinho wrote: »
    in cd box is some promotional key with one on back of guide book...

    doesnt say buddy , just promotional key

    activation key is accepted 4 sure coz when i log off and login again, and go to my account it wants me to reenter activation key, than my password, and than subscription option, where i dont know what to do...

    OK yes, the promo key is not a subscription key. The key in the back of the guide book is your retail key (part 1).

    Now when you enter that and you get the subscription option, you need to setup a subscript in order to play (part 2).

    You can do this with a credit card, paypal, or a 60 day STO game card. You will not get charged until your 30 days of play has ended, but you need to setup that subscription to play. You can cancel it right after setting it up or leave it and get the charge after your first 30 days.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    so simply i have to buy game card in order to play game???

    omg, so much truble for this... i could bought it hours ago instead of sitting in front of computer trying to get solution :)

    hope i got it right

    ty very much m8
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Kukinho wrote: »
    so simply i have to buy game card in order to play game???

    omg, so much truble for this... i could bought it hours ago instead of sitting in front of computer trying to get solution :)

    hope i got it right

    ty very much m8

    NP, hope to see you in game soon.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    The promo key is what your bonus items are tied to. Put that one in after you have your retail key and subscription setup.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    coderanger wrote:
    The promo key is what your bonus items are tied to. Put that one in after you have your retail key and subscription setup.

    wish i knew that when I was buying game, so i wouldnt have thjis much trouble :)
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