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BSODs while using multi-core rendering

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Until recently I experienced occasional BSODs while playing STO, these were quite random, sometimes I could play for hours until one occured, sometimes it happened after only a couple of minutes in game, ground/space, combat/just standing around didn't make any difference.

While trying to troubleshoot the issue I discovered that turning off STO's multi-core rendering functionality completely resolved the problem.

I didn't notice a performance hit and I can now play without interruption, so basically I'm a happy camper, just wondering if I have a hardware issue or if there is something wrong with the multi-core rendering in STO, so I thought I should make a thread.

I found some threads about BSODs on the forums that might or might not be related to the same issue and I have no BSODs while playing other recent games that make use of a multi-core CPU (Mass Effect 2, Bioshock 2).

So, if you have a multi-core CPU and BSODs while playing STO, try turning off multi-core rendering (Game Menu -> Options -> Video -> Troubleshooting -> Multi-core rendering (requires restart) -> Off).

At this point I don't think I have a hardware issue since this problem only occurs in STO, but maybe someone else has more experience with stuff like this and/or a way for me to verify that my CPU is ok.

Minidump Screenshot: http://img191.imageshack.us/img191/8325/96467190.jpg

(CPU) AMD Athlon™ 64 X2 Dual Core Processor 6400+
(Motherboard) ASUS M2N32-SLI DELUXE
(Video controller) NVIDIA GeForce 8800 GT, 512MB, driver version: 6.14.11.9621
(PSU) be quiet Straight Power 400W
(OS) Windows XP, SP3
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Direct from Microsoft regardign another person with the same problem as you.
    Hi,

    Thank you for using Microsoft Forum!

    You may have to perform the below methods to hopefully resolve the issue

    Have you tried Updating the drivers? If no, Please Update the drivers by visiting the game manufacturer's website.

    Method 1 :

    Follow the below steps to boot into safe mode :

    To help troubleshoot error messages and other issues, you can start Windows Vista or Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

    Note When you perform a clean boot, you may temporarily lose some functionality. When you start the computer as usual, the functionality returns. However, you may receive the original error message, or you may experience the original behavior.

    Follow the below steps to put your computer in clean boot state:

    Note If the computer is connected to a network, network policy settings may prevent you from following these steps. We strongly recommend that you do not use the System Configuration utility to modify the advanced boot options on the computer unless a Microsoft support engineer directs you to do this. Doing this may make the computer unusable.

    1. Log on to the computer by using an account that has administrator rights.

    2. Click Start button, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility.
    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

    3. On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)

    4. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all.

    Note Following this step lets Microsoft services continue to run. These services include Networking, Plug and Play, Event Logging, Error Reporting, and other services. If you disable these services, you may permanently delete all restore points. Do not do this if you want to use the System Restore utility together with existing restore points.

    5. Click OK, and then click Restart.

    Check the below link for more details on clean boot:
    http://support.microsoft.com/kb/929135

    After you have finished troubleshooting, follow these steps to reset the computer to start as usual:

    1. Click Start button, type msconfig.exe in the Start Search box, and then press ENTER.
    If you are prompted for an administrator password or for confirmation, type your password, or click Continue.

    2. On the General tab, click the Normal Startup option, and then click OK.

    3. When you are prompted to restart the computer, click Restart.

    Method 2 :

    Perform System File Checker (SFC) scan which will help you in resolving the issue.
    To determine whether the issue that you are experiencing is caused by one or more system files that are used by Windows 7, run the System File Checker tool. The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions.

    Follow the instructions in the link below to run SFC scan.
    http://support.microsoft.com/kb/936212/



    Hope this information helped


    Thanks and regards
    Azeez Nadeem - Microsoft Support
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