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Charged sub fee twice.

SystemSystem Member, NoReporting Posts: 178,019 Arc User
When I first purchased the game I signed up for a 6 month subscription. I then changed my mind and changed it to monthly. I just looked at my paypal and bank account and I have been charged twice. 77 dollars and 15 dollars both by Cryptic. I canceled the 6-month and was charged for it anyway. I cannot find billing's phone number anywhere and I don't want to submit a ticket and wait a week.

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    from thier FAQ
    Phone Support:
    We also offer live phone support Monday through Friday, 8:00 a.m. to 5:00 p.m. PST US and 8 GMT to 16 GMT UK. You can contact us by phone at:

    (USA)
    +1-408-354-7850
    (UK)
    0870 490 0617
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Jgrind24 wrote:
    When I first purchased the game I signed up for a 6 month subscription. I then changed my mind and changed it to monthly. I just looked at my paypal and bank account and I have been charged twice. 77 dollars and 15 dollars both by Cryptic. I canceled the 6-month and was charged for it anyway. I cannot find billing's phone number anywhere and I don't want to submit a ticket and wait a week.

    You didn't look very far :)

    http://www.startrekonline.com/support/billing

    Online Ticket Support:

    We offer online ticket support for registered users. Go to "My Tickets", where you can submit a help request or follow up on a previous request.
    Phone Support:

    We also offer live phone support Monday through Friday, 8:00 a.m. to 5:00 p.m. PST US and 8 GMT to 16 GMT UK. You can contact us by phone at:

    (USA)
    +1-408-404-1714

    (UK)
    0870 490 0617
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