test content
What is the Arc Client?
Install Arc

Account Error? Can't log in

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I just installed and registered the Retail Collector's Edition, but when the launcher ran, it said Account Error, please contact billing! The key wasn't invalid as far as I am aware. I also can't open any tickets to get help for this problem.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    to activate a retail key you need to do all three of these steps

    1. Enter your retail key
    2. Enter a subscription options (required)
    3. Enter a valid credit card or game card or paypal.(required and need to be validated)

    then your key is activated you will have the 30 days bonus subscription and will not be charged for your subscription until the 30 days are used up. If you cancel before the 30 days are up you will not be charged at all and your game account will be inactive after the 30 days.

    if you did all three steps , waited enough time to have your payment method validated and still can not log on then you need to contact billing.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    You have no retail key on your account.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I input it again and selected a subscription. It's downloading a patch now. I'll wait and see.
Sign In or Register to comment.