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Critical - 12 month subscription missing - now suspended?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Uhh so suddenly I can't post on most forums and was wondering if I got myself banned or something. I go look at my account and my subscription has changed from 12 Month Subscription (at the reduced preorder rate), to Game Card SUSPENDED. So I go look at re-activating the subscription (which would probably fix the problem) and now there's no option for 12 month subscriptions?

Did you just delete the 12 month subscription rate from the system? Cause it looks that way and I'm guessing now anyone else who may have bought that has their account suspended?

or did I just get a forum ban and haven't got the email telling me that I've been bad?
Post edited by Unknown User on
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    im also have the same problem the 12 preorder month are not active and my mistake i payed another month i need refund this month and please solve this soon as posible
    i already sent a mail to billing support
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Production is on it. You have the product, but the 12mo sub isn't active. Should be handled shortly.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Having the same issue when i try to log in it says there an account error when I look in my account info it says I have a 12 month pre order but below it it says my account expires march 4 2010 and I cant log in!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    same here:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Same issue. And on top of that I was charged 30 dollars yesterday. Wonderful :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Also have the top portion indicating my paid 12-month subscription, with the bottom portion stating in big red letters "SUSPENDED" and a cut-off date. Will this be fixed for us all, or do each of us have to submit a ticket or something?:(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    sounds like the same issue but I have 'game card cancelled'

    I have 12 month subscriiption active but the above message is locking me out (I am an atari digital edition user
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Guys, coderanger already answered. you just need to be patient till they fix it. More than likely its a database issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Oh yes, I forgot a dev response meant that everyone needs to just be quiet and not say a word about their issue. /sarcasm off

    Come on, no one is going over the line here. The more people that report the problem, the better. It usually leads to priorities being adjusted accordingly. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    tedgp123 wrote: »
    Guys, coderanger already answered. you just need to be patient till they fix it. More than likely its a database issue.

    continued feedback tells them its still an issue

    meanwhilie here's my art gallery ... http://topaz172.deviantart.com/
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    thefrayl wrote: »
    Oh yes, I forgot a dev response meant that everyone needs to just be quiet and not say a word about their issue. /sarcasm off

    Come on, no one is going over the line here. The more people that report the problem, the better. It usually leads to priorities being adjusted accordingly. :)

    Actually, though in part you may be right, once a dev has stated theyre working on it, ultiple other posts just lead the forum mods and some devs to regard them as clutter. They know its a huge issue, and once its fixed, there will probably be emergency maintenance either on the game server or the login server. You have a right to complain, definitley, but others (not you) spam multiple posts, which is indeed simply clutter.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    topaz172 wrote: »
    continued feedback tells them its still an issue

    meanwhilie here's my art gallery ... http://topaz172.deviantart.com/

    Wow you got some really cool stuff up on there!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    topaz172 wrote: »
    continued feedback tells them its still an issue

    meanwhilie here's my art gallery ... http://topaz172.deviantart.com/

    Youve got some pretty nice artwork there :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    tedgp123 wrote: »
    Youve got some pretty nice artwork there :)

    Thanks

    In my spare time I am a book covr artist... two of those won the British Science Fiction Association's 'Best Artwork Award (2007. 2008)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Glad I am not the only one have this billing issue :0
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Any ideas when this issue will be resolved? Or should we actually call billing support?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    My Account dashboard says the same thing, however I have never had an issue with logging into the game, and did so just now from work to insure I was still able to. I have yet to be charged anything other than what I agreed to pay for the 12-month subscription, and if you have been billed $30 without your permission I suggest you contact your credit card company.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    well that's one of us...

    Just got home from work (5hrs since Coderanger said they were looking at it). Can't log into the game "Account error, please contact Billing support". Guess I'm not playing for a while?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Legatus wrote:
    well that's one of us...

    Just got home from work (5hrs since Coderanger said they were looking at it). Can't log into the game "Account error, please contact Billing support". Guess I'm not playing for a while?

    Heh looks like it :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Add me to the list. I haven't even had a chance to play the game for the first time and I can't log in. An apparent account error.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    anyways dispite getting an account error when trying to login this is whats displayed in my account

    Activated Features

    * Star Trek Online - Preorder
    * Star Trek Online - Digital Deluxe
    * Star Trek Online 12 Month Subscription Preorder

    Subscriptions

    * Recurring 3-Month PENDINGCUSTOMER
    Play Time Until: Mar 4 2010
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    mmhmm.. same sort of deal for me:

    Activated Features
    Star Trek Online - Preorder
    Star Trek Online Closed Beta
    Star Trek Online - Preorder
    Wrath of Khan Admiral's Uniform
    Star Trek Online 12 Month Subscription Preorder
    Star Trek Online - Retail
    Guaranteed Closed Beta Access - View Status

    Subscriptions
    Game Card SUSPENDED
    Re-Activate this subscription

    I know they frown on making new threads, but I'm tempted to make one to try and get an update or eta on when we can play. That STF:Infected is calling my name...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    topaz172 wrote: »
    continued feedback tells them its still an issue

    meanwhilie here's my art gallery ... http://topaz172.deviantart.com/

    QAPLA'
    you really have very nice stuff in your gallery :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Qapla' i just tried log in but im still banned from game now my game card says active but i cant log in :confused: please help
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Ok, this happened to me. I'm glad I'm not the only one lol!. And to clarify, I have a 12 month sub for STO and a 6 month sub for CO which doesn't end until next month.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Legatus wrote:
    well that's one of us...

    Just got home from work (5hrs since Coderanger said they were looking at it). Can't log into the game "Account error, please contact Billing support". Guess I'm not playing for a while?

    Perhaps I am the only one who's dashboard says "SUSPENDED" yet can still log in who has posted. I imagine anyone else probably has not even noticed or feels there's no problem since they can log in, but even this information would be helpful. Anyone else?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I cant log into the game as well having account SUSPENDED and says ends 4th March. Worse is even the fact that I paid two months (up to May 4th, as account said previously) with a gamecard, and I no longer have the code =(((
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    near 5 hours has passed away and i cant still log in the game PLZ guys solve this
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I cant even log in and it says my my 12 month is active and below it says subscription ends on the 4th seriously id like some dev or someone to post if these issues will be resolved its looking like it will be the second time ill have to call Sto billing support over an account issue in regards to the 12 month subscription.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    wrote:
    near 5 hours has passed away and i cant still log in the game PLZ guys solve this
    What does it say when you try to login?
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