test content
What is the Arc Client?
Install Arc

charge of 30 bucks

SystemSystem Member, NoReporting Posts: 178,019 Arc User
anyone else get a surprise charge of 30 bucks fro cryptic. I sent a ticket but I am really angry. I was told a month ago by one the cryptic people my account was all set and good to go. the 1 year sub didn't show on the active sub section of my account so I made a ticket and they said it was good and would show up when the first 30 days was up.

now the 30 days are up and I get charged 30 bucks for no reason. WTF. I am gonna cancel if this doesn't get resolved. they already got the price of the game(59.99) and the 119.99 for the 1 year sub from me. they don't need to take 30 dollars more for any reason.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    anyone else get a surprise charge of 30 bucks fro cryptic. I sent a ticket but I am really angry. I was told a month ago by one the cryptic people my account was all set and good to go. the 1 year sub didn't show on the active sub section of my account so I made a ticket and they said it was good and would show up when the first 30 days was up.

    now the 30 days are up and I get charged 30 bucks for no reason. WTF. I am gonna cancel if this doesn't get resolved. they already got the price of the game(59.99) and the 119.99 for the 1 year sub from me. they don't need to take 30 dollars more for any reason.

    i couldn't even cancel my subscription with IE 8 or google Chrome... i've given them a week (generous) to cancel it for me.

    i'll be checking my bank tomorrow to make sure i haven't been charged anymore though.... considering champions is in dire straits (less than £10 on play.com)... it doesn't look good for cryptic.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Looks like the charge was already refunded by the time I looked, and your 12-month sub is indeed setup correctly.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    thank you cryptic for the quick response and fix
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    coderanger wrote:
    Looks like the charge was already refunded by the time I looked, and your 12-month sub is indeed setup correctly.

    I gotta say code, your one of the more active people I see from Cryptic going around and helping people resolve their issues. Keep up the awesome work! :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I just looked at my bank account and had the same issue! What the heck is with this charge? And why does it not say Cryptic but still CO! OYE! Great job Cryptic! This does not please me at all!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I just looked at my bank account and had the same issue! What the heck is with this charge? And why does it not say Cryptic but still CO! OYE! Great job Cryptic! This does not please me at all!
    You will see the refund automatically in a few hours. ::jedimindtrick::
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Hmmm. It seems I got the $29.99 charge as well. I didn't even notice until I read this post, but it's definitely on my credit card account. Not cool, guys... I've already dropped over 200 dollars on your game for the collector's edition and the 1 year subscription. Thats not even counting the money I paid for my CO 6 month subscription with guaranteed STO closed beta access. over $260. Is that not enough?

    A refund is in order now. Thank you. :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    thefrayl wrote: »
    Hmmm. It seems I got the $29.99 charge as well. I didn't even notice until I read this post, but it's definitely on my credit card account. Not cool, guys... I've already dropped over 200 dollars on your game for the collector's edition and the 1 year subscription. Thats not even counting the money I paid for my CO 6 month subscription with guaranteed STO closed beta access. over $260. Is that not enough?

    A refund is in order now. Thank you. :mad:

    Ya know, never been this happy I DIDN'T choose the bigger payment options....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I too just discovered I have this on my account. My problem is confounded. I didnt intend to renew my subscirption till next week, as I didnt have the money for it. My accout actually says its suspended too, btw... but moving on. I work for my financial institution where this was charged. One of the requirements for employment is our accounts can not go negative. If this is not refunded immediately, I will loose my job... [edit] I demand this is fixed immediately. [edit]


    This post has been edited to remove content which violates the Cryptic Studios Forum Usage Guidelines ~Seadgir
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Pyrceval wrote: »
    I too just discovered I have this on my account. My problem is confounded. I didnt intend to renew my subscirption till next week, as I didnt have the money for it. My accout actually says its suspended too, btw... but moving on. I work for my financial institution where this was charged. One of the requirements for employment is our accounts can not go negative. If this is not refunded immediately, I will loose my job... all thanks to Cryptics blatant inability to do a damned thing right. I demand this is fixed immediately. As in right this goddamned second, you stupid pieces of TRIBBLE.


    What? You lose your job if you account go negative? You putting this on you corp credit card.. and how the fk is it Cryptic problem you can't keep you other funds in check?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    What? You lose your job if you account go negative? You putting this on you corp credit card.. and how the fk is it Cryptic problem you can't keep you other funds in check?

    Because I work for my financial institution, its my normal bank account just like yours. It is their fault if they charge me twice the amount of the subscription when they werent even supposed to. Try some reading comprehension.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    An update: The charge is STILL on my account, and heres the real kicker. My account page says my "game card" is suspended. Which means I CANT EVEN LOG IN TO THE GAME.

    Cryptic, you are really testing my patience here. I've been waiting for the STFs for awhile now like so many other endgamers, and now that it finally comes I get charged an extra 30 dollars and I can't even play.

    Someone needs to make this right. This is ridiculous...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    thefrayl wrote: »
    An update: The charge is STILL on my account, and heres the real kicker. My account page says my "game card" is suspended. Which means I CANT EVEN LOG IN TO THE GAME.

    Cryptic, you are really testing my patience here. I've been waiting for the STFs for awhile now like so many other endgamers, and now that it finally comes I get charged an extra 30 dollars and I can't even play.

    Someone needs to make this right. This is ridiculous...
    http://forums.startrekonline.com/showpost.php?p=2299987&postcount=3
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    tedgp123 wrote: »

    Cheers.

    Nice to know they are working on it at least...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    thefrayl wrote: »
    Cheers.

    Nice to know they are working on it at least...

    Yep. Indigofyre and phoxe really need to start doing official announcements.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Pyrceval wrote: »
    I too just discovered I have this on my account. My problem is confounded. I didnt intend to renew my subscirption till next week, as I didnt have the money for it. My accout actually says its suspended too, btw... but moving on. I work for my financial institution where this was charged. One of the requirements for employment is our accounts can not go negative. If this is not refunded immediately, I will loose my job... [edit] I demand this is fixed immediately. [edit]


    This post has been edited to remove content which violates the Cryptic Studios Forum Usage Guidelines ~Seadgir

    Its not just Cryptic... my employer's IT section ran a test on the new accounting software, but forgot to disconnect it first...they just double paid 15000 members of staff a months wages each this month (Dublin Office not included.. they only got paid the once)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Im still waiting for a response from criptic the billing support number is off the hook all they are giving me is the answer machine. wtf criptic!!!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    These charges have all been refunded through our payment provider. It has to process through your CC company and then your bank now.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Good to know. It's made it past the pending transactions now... Hoping to see it refunded shortly. :(
Sign In or Register to comment.