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Autoupdate won't connect

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hey, I dled the game last night and launched it after install this morning, but the launcher autoupdate is just sitting in the top left corner telling me to be patient. It's been like 6 hours, any ideas?
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    krypto909 wrote: »
    Hey, I dled the game last night and launched it after install this morning, but the launcher autoupdate is just sitting in the top left corner telling me to be patient. It's been like 6 hours, any ideas?

    Yes, some simple things to check first - make sure you are running the launcher as administrator and confirm any firewall, antivirus, application firewall, or antispyware isn't blocking it.

    Beyond this I have a detailed list in my FAQ, you will want to review STO logs and your security application logs.

    http://forums.startrekonline.com/showthread.php?p=2104036#post2104036
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Ok I've checked the logs, nothing other then that the launcher has been closed multiple times, by me. I am running as an admin but strangely the nettest run just says
    contacting nettest server.... timed out
    hit return to exit
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    krypto909 wrote: »
    Ok I've checked the logs, nothing other then that the launcher has been closed multiple times, by me. I am running as an admin but strangely the nettest run just says
    contacting nettest server.... timed out
    hit return to exit

    Try right click run as administrator (even if you are logged in as admin btw, that goes for the game too).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I am, does nothing.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    krypto909 wrote: »
    I am, does nothing.


    If nettest doesn't work at all with admin mode you have something on your system or network (ISP) preventing your connection.

    Lets make sure DNS works and do a simple Telnet client test from a command prompt - Start -> Run -> CMD

    Ping the nettest server by name

    Example:

    c:\>ping nettest.crypticstudios.com
    Pinging nettest.crypticstudios.com [208.95.184.10] with 32 bytes of data:
    Reply from 208.95.184.10: bytes=32 time=93ms TTL=115
    Reply from 208.95.184.10: bytes=32 time=93ms TTL=115
    Reply from 208.95.184.10: bytes=32 time=93ms TTL=115
    Reply from 208.95.184.10: bytes=32 time=93ms TTL=115

    Ping statistics for 208.95.184.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 93ms, Maximum = 93ms, Average = 93ms

    Telnet to nettest

    c:\>telnet nettest.crypticstudios.com 7255

    Hit enter a few times and you should get
    Error "bad connection header"




    Connection to host lost.
    c:\>

    If you don't have telnet client install, do so easily by

    http://windows.microsoft.com/en-US/windows-vista/Telnet-frequently-asked-questions
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    So the ping worked avg was 83 ms all went through ttl was 114 on all, the telnet thing didnt give that though it connected and then it was a bunch of cursors up and down the left side of the cmd screen
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    krypto909 wrote: »
    So the ping worked avg was 83 ms all went through ttl was 114 on all, the telnet thing didnt give that though it connected and then it was a bunch of cursors up and down the left side of the cmd screen

    Make sure you are using telnet with the 7255 at the end of the line. If you keep getting those cursors and not the error I posted, you have interference on that port to that IP. The patch server needs 7255 and is .25.

    c:\>telnet patchserver.crypticstudios.com 7255
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    yeah i keep getting those cursors, how do i fix this?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    krypto909 wrote: »
    yeah i keep getting those cursors, how do i fix this?

    You need to review your security suite logs to make sure the star trek online.exe and gameclient.exe files are allowed outbound from your PC.

    You also need to make sure nothing is blocking outbound TCP 7000-7500 with your security suite nor router/modem. Do NOT use port forwarding for these on the router/modem.

    If you aren't sure about the above, list your specific brand and version of the security suite you have installed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    don't have a security program, and im on campus so i guess thats the problem isnt it
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    krypto909 wrote: »
    don't have a security program, and im on campus so i guess thats the problem isnt it

    Yes, that could easily be an issue with high ports (non http, https, pop3, smtp, etc).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    is there any way to fix that?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    krypto909 wrote: »
    is there any way to fix that?

    I'd contact the IT support and tell them the game requires TCP (and only TCP) 80, 443, 7000 through 7500 to function.

    The patch process is on TCP 7255 and can show quite a lot of small packets from your client back to the Cryptic server (there could be an IPS or firewall dropping this traffic depending on their custom settings.).

    They should be able to review their logs in real time, depending on the brand and hardware they use.

    You can take a packet capture of the patching process (starting it right before you hit the submit button) and review the traffic for the client server communication and take notes when the patch appears to slow down or hang. That why it can be correlated with the packet capture.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    I'm in med school, do you think they'd do that for me??
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    krypto909 wrote: »
    I'm in med school, do you think they'd do that for me??

    Ask to talk to someone in support that plays online MMO games.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Yeah so I just took my laptop to my gf's and now im playing there.... problem solved lol
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    krypto909 wrote: »
    Yeah so I just took my laptop to my gf's and now im playing there.... problem solved lol

    Sweet, that always works LOL
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