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Creating a 2nd account - help please

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I've already submitted a help ticket but I wanted to also ask here about this issue. I want to create a second STO account for my son's use. I went to the Cryptic site and purchased a key, and I received my confirmation e-mails, BUT it appears the new digital version was applied to my original account. When I check my Activated Products, it lists: Retail Pre-order, Retail Purchase, and now Digital Purchase.

I have not received an e-mail with the new product key, I only received two e-mails, one confirms the purchase and the second confirms the "activation". I only bought the second key for the new account I want to set up, I didn't need one on my existing account, for cripe's sake. Any suggestions or advice would be greatly appreciated. I'm already planning to call billing support tomorrow to follow up. Thanks in advance.

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    When you buy through us, the key is automatically applied. Please file a billing support ticket and ask that the product activation be moved (you can quote this post if they try to tell you they can't).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    DrArcanus wrote: »
    I've already submitted a help ticket but I wanted to also ask here about this issue. I want to create a second STO account for my son's use. I went to the Cryptic site and purchased a key, and I received my confirmation e-mails, BUT it appears the new digital version was applied to my original account. When I check my Activated Products, it lists: Retail Pre-order, Retail Purchase, and now Digital Purchase.

    I have not received an e-mail with the new product key, I only received two e-mails, one confirms the purchase and the second confirms the "activation". I only bought the second key for the new account I want to set up, I didn't need one on my existing account, for cripe's sake. Any suggestions or advice would be greatly appreciated. I'm already planning to call billing support tomorrow to follow up. Thanks in advance.

    contact billing support, cancel order, Register new cryptic account first, login on newer acct, verify your not logged into existing account.repurchase new digital product.
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