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Buddy Key Not Working

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi,

I sent my 5-day key to a friend and told him to follow the instructions that were given to me in the e-mail (Go to the activate page, then download). When he's installing, he gets the window to enter his key, and the website says that the key is invalid because it was already claimed, and won't finish installing. Is there anyway to temporarily unlock the key so that he can finish the install and start playing or anything like that? Can I get a new key for him or something?

Thanks,
@pvtGramps
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    Ask him to check his account products and see if has activated on his account. If it hasnt, he will need to call billing and explain so he can be assigned a new one.

    If it is activated on his account, get him to download the launcher from http://files.startrekonline.com/installer/star_trek_online_setup.exe and download the 10gb. It's much easier than installing from cd.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    The second you activate the key it starts the 5-day trial. Make sure the game has been downloaded and patched before activating the trial.

    Anyway i think its kinda silly that they dont have 1-2 day trials for STO. I just wanted to know if the game would run well on my rig anyway.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    OK, well, he activated before it was downloaded and patched because that's the way that Cryptic wrote their instructions (I forwarded him the e-mail that they sent me when I opened it up.) He also digital downloaded it too, and that is the installer that's causing the issue.

    Do you guys have the Tech Support number? We haven't been able to find it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2010
    pvtGramps wrote: »
    OK, well, he activated before it was downloaded and patched because that's the way that Cryptic wrote their instructions (I forwarded him the e-mail that they sent me when I opened it up.) He also digital downloaded it too, and that is the installer that's causing the issue.

    Do you guys have the Tech Support number? We haven't been able to find it.

    Did you follow my advice? Because tech support will not help you. It's a billing matter, and they are VERY busy.

    Anyway,

    (USA)
    +1-408-404-1714

    (UK)
    0870 490 0617


    If you need the numbers AFTER you follow my advice.
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