I have been having this problem now for about a week and I can not get any help anywhere. I have submitted tickets in both games with no replies. Here is my problem:
Ever since last patch a few days ago, In game I am getting Server not responding and than getting disconnected. It doesn't matter what I am doing. I could be in pvp, sitting in a space station, hanging in space, it doesn't matter. It disconnects me to login screen.
Now I have NEVER had disconnects until this latest patch. I am also having bad disconnects with Champions online as well(since last patch). I have tried all the tips and tricks people have been saying. Disable digital sound, disable dynamic lighting, update drivers, etc...
Nothing has worked. On klingon side I am disconnecting every 2-8 minutes. Does not matter what I am doing. On fed side I am disconnecting every 5-10 minutes or so. On champions online I disconnect every 2-3 minutes in the powerhouse but every 10-15 minutes or so out in the world. Let me repeat "I HAVE NEVER GOTTEN DISCONNECTED BEFORE this patch." It is something in the patch that made the game unplayable for me.
I have a bundle of logs,dxdiag info, logs from the cryptic folder in a winzip file on my desktop but this forum doesn't have an option to upload it to the forums.
This was in a clientservercomm log in the cryptic folder:
100301 15:41:44 1 Client[0]: Server Link disconnected. Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets
100301 15:41:44 2 Client[0]: gServerLink disconnected
100301 15:42:25 3 Client[0]: Server Link disconnected. Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets
100301 15:42:25 4 Client[0]: gServerLink disconnected
100301 15:43:13 5 Client[0]: linkRecvTimeElapsed(gServerLink) > 5.f
100301 15:43:27 6 Client[0]: Server Link disconnected. Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets
100301 15:57:18 7 Client[0]: Server Link disconnected. Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets
100301 15:57:18 8 Client[0]: gServerLink disconnected
100301 15:59:00 9 Client[0]: linkRecvTimeElapsed(gServerLink) > 5.f
100301 15:59:14 10 Client[0]: Server Link disconnected. Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets
100301 16:06:26 11 Client[0]: linkRecvTimeElapsed(gServerLink) > 5.f
100301 16:06:40 12 Client[0]: Server Link disconnected. Reason: bytes_xferred < 0 from safeRecv in bsdProcessPackets
100301 16:09:53 1 Client[0]: Server Link disconnected. Reason: bytes_xferred == 0 && !link->listening in netiocp
100301 16:09:53 2 Client[0]: gServerLink disconnected
100301 16:10:30 3 Client[0]: Server Link disconnected. Reason: bytes_xferred == 0 && !link->listening in netiocp
100301 16:10:30 4 Client[0]: gServerLink disconnected
100301 16:11:50 5 Client[0]: Server Link disconnected. Reason: bytes_xferred == 0 && !link->listening in netiocp
100301 16:11:50 6 Client[0]: gServerLink disconnected
100301 16:14:21 7 Client[0]: Server Link disconnected. Reason: bytes_xferred == 0 && !link->listening in netiocp
100301 16:14:21 8 Client[0]: gServerLink disconnected
100301 16:16:25 9 Client[0]: Server Link disconnected. Reason: bytes_xferred == 0 && !link->listening in netiocp
100301 16:16:25 10 Client[0]: gServerLink disconnected
100301 16:17:03 11 Client[0]: linkRecvTimeElapsed(gServerLink) > 5.f
100301 16:17:17 12 Client[0]: Server Link disconnected. Reason: bytes_xferred == 0 && !link->listening in netiocp
Post a dxdiag log, and what ISP/router/Firewall/Av software youre using. there is something blocking your connection to the network. I'm reluctant to say traffic shaping due to your ISP, mainly because those values just dont show it.
Could be a simple solution. After the patch your firewall believes that the STO executable isnt the same as the one you allowed and is asking you to reverify that it is allowed to pass through. The request is hidden behind the game screen and when you dont respond after a few minutes it shuts your connection down.
If this is what is happening then after starting STO/Champions alt-tab out of the game and answer yes to the firewall question.
I dont use a firewall. I have the windows one but I turn it off before I play. My ISP is Optimum online. I get these disconnects during the day not during prime times. For me I am in EST and I was playing at 11am and getting all these disconnects. I get them at 9am and at other various times. Never a set time.
What do you need from my Dxdiag, It is to big to fit on here. Any other info you need just let me know. I have upgraded all my drivers on my comp but as I said. It just started happening after last patch. Never had a problem before that.
Here is the post I have in champs online that has my dxdiag attached to it.
http://forums.champions-online.com/showthread.php?t=101249
System Information
Time of this report: 3/1/2010, 11:25:49
Machine name: BLAH
Operating System: Windows Vista Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.091208-0542)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: GT5662
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: AMD Phenom(tm) 9500 Quad-Core Processor (4 CPUs), ~2.2GHz
Memory: 3326MB RAM
Page File: 1689MB used, 5196MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: The file Envy24HF.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 3: The file Envy24HF.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 4: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: ATI Radeon HD 2400 XT
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x94C1)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_94C1&SUBSYS_11101462&REV_00
Display Memory: 1650 MB
Dedicated Memory: 243 MB
Shared Memory: 1407 MB
Current Mode: 1280 x 1024 (32 bit) (75Hz)
Monitor: Generic PnP Monitor
Driver Name: atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver Version: 8.14.0010.0708 (English)
DDI Version: 10
Driver Attributes: Final Retail
Driver Date/Size: 11/4/2009 10:23:10, 3602432 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D781-11CF-1675-1A31A1C2C535}
Vendor ID: 0x1002
Device ID: 0x94C1
SubSys ID: 0x11101462
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Sound Devices
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10192107&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5983 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/17/2009 20:02:32, 2807392 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Output Device (SPDIF) (Envy24 Family Audio Controller WDM)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1412&DEV_1724&SUBSYS_170514C3&REV_01
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: Envy24HF.sys
Driver Version: 5.12.0001.3652 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 3/15/2007 08:56:52, 627840 bytes
Other Files:
Driver Provider: VIA - IC Ensemble, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (Envy24 Family Audio Controller WDM)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1412&DEV_1724&SUBSYS_170514C3&REV_01
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: Envy24HF.sys
Driver Version: 5.12.0001.3652 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 3/15/2007 08:56:52, 627840 bytes
Other Files:
Driver Provider: VIA - IC Ensemble, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10192107&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5983 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/17/2009 20:02:32, 2807392 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Capture Devices
Description: Aux (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5983 (English)
Driver Attributes: Final Retail
Date and Size: 11/17/2009 20:02:32, 2807392 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Mic (Envy24 Family Audio Controller WDM)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: Envy24HF.sys
Driver Version: 5.12.0001.3652 (English)
Driver Attributes: Final Retail
Date and Size: 3/15/2007 08:56:52, 627840 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Line In (Envy24 Family Audio Controller WDM)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: Envy24HF.sys
Driver Version: 5.12.0001.3652 (English)
Driver Attributes: Final Retail
Date and Size: 3/15/2007 08:56:52, 627840 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
I hate laptops that have good specs and a terrible gpu
On a sidenote, from what you say, it could possibly be traffic shaping, as you say it isnt happening at a certain time. However, to be absolutely sure, you would need to raise a ticket with your ISP, completely ignore what the front desk reps tell you and demand to be put through to an actual tech supervisor.
Another way to check for traffic shaping is, when you encounter a lot of these disconencts in a short space of time, run a 1 gb bittorrent download, but disable any encryption methods, and ENABLE incoming legacy conenctions. This can flag up any throttling issues.
Also, when you encouner these errors in a short space of time, try running the following application, as it can show you any restrictions on your account. http://www.megaupload.com/?d=UTNZQSCV
Also, fully uninstall any firewall and AV software you have, and directly connect your computer to the router, and disable any firewalls you have active on that router.
these are a few things you can try, but it's worth checking your connection out first, before we have you change any important settings on your machine
I run the realtek sound. Thats the one I have set for default. And use for all gaming etc.. The other one is just there. I guess I will delete it. As for STO though I have it set in audio to use realtek hd sound not the digital one, I have digital sound turned off.
Edit: Just uninstalled the other one, but that wont make any difference.
WIKI entries on Optimum Online seem to indicate they cap usage frequently. Specially if you give any type of indication that the packets are bittorrent. (which sometime game packets are confused as)
I do not think that is the issue with my internet provider. It only happens with this game and CO and it only started happening after the last patch a few days ago. Plus, it is not just me, So many people are complaining now about disconnects and cryptic is ignoring every thread that pops up for it now adays.
If you look at my nettest it shows It is going good. I have run http://www.speedtest.net/index.php to many different places and it works just fine. I play other MMO's besides these two and the games run just fine. I patched CO and I patched STO and now my game disconnects (it never has before this patch)
I do not think that is the issue with my internet provider. It only happens with this game and CO and it only started happening after the last patch a few days ago. Plus, it is not just me, So many people are complaining now about disconnects and cryptic is ignoring every thread that pops up for it now adays.
If you look at my nettest it shows It is going good. I have run http://www.speedtest.net/index.php to many different places and it works just fine. I play other MMO's besides these two and the games run just fine. I patched CO and I patched STO and now my game disconnects (it never has before this patch)
Actually your inbound column 3 is showing zero. in the nettest.
if you had no problems column 1 and three would be very close in values.
Comments
If this is what is happening then after starting STO/Champions alt-tab out of the game and answer yes to the firewall question.
What do you need from my Dxdiag, It is to big to fit on here. Any other info you need just let me know. I have upgraded all my drivers on my comp but as I said. It just started happening after last patch. Never had a problem before that.
Here is the post I have in champs online that has my dxdiag attached to it.
http://forums.champions-online.com/showthread.php?t=101249
System Information
Time of this report: 3/1/2010, 11:25:49
Machine name: BLAH
Operating System: Windows Vista Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.091208-0542)
Language: English (Regional Setting: English)
System Manufacturer: Gateway
System Model: GT5662
BIOS: )Phoenix - Award WorkstationBIOS v6.00PG
Processor: AMD Phenom(tm) 9500 Quad-Core Processor (4 CPUs), ~2.2GHz
Memory: 3326MB RAM
Page File: 1689MB used, 5196MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode
DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: The file Envy24HF.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 3: The file Envy24HF.sys is not digitally signed, which means that it has not been tested by Microsoft's Windows Hardware Quality Labs (WHQL). You may be able to get a WHQL logo'd driver from the hardware manufacturer.
Sound Tab 4: No problems found.
Input Tab: No problems found.
DirectX Debug Levels
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
Display Devices
Card name: ATI Radeon HD 2400 XT
Manufacturer: ATI Technologies Inc.
Chip type: ATI display adapter (0x94C1)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_94C1&SUBSYS_11101462&REV_00
Display Memory: 1650 MB
Dedicated Memory: 243 MB
Shared Memory: 1407 MB
Current Mode: 1280 x 1024 (32 bit) (75Hz)
Monitor: Generic PnP Monitor
Driver Name: atiumdag.dll,atidxx32.dll,atiumdva.cap
Driver Version: 8.14.0010.0708 (English)
DDI Version: 10
Driver Attributes: Final Retail
Driver Date/Size: 11/4/2009 10:23:10, 3602432 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D781-11CF-1675-1A31A1C2C535}
Vendor ID: 0x1002
Device ID: 0x94C1
SubSys ID: 0x11101462
Revision ID: 0x0000
Revision ID: 0x0000
Video Accel: ModeMPEG2_A ModeMPEG2_C
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
Sound Devices
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10192107&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5983 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/17/2009 20:02:32, 2807392 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Digital Output Device (SPDIF) (Envy24 Family Audio Controller WDM)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1412&DEV_1724&SUBSYS_170514C3&REV_01
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: Envy24HF.sys
Driver Version: 5.12.0001.3652 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 3/15/2007 08:56:52, 627840 bytes
Other Files:
Driver Provider: VIA - IC Ensemble, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Speakers (Envy24 Family Audio Controller WDM)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_1412&DEV_1724&SUBSYS_170514C3&REV_01
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: Envy24HF.sys
Driver Version: 5.12.0001.3652 (English)
Driver Attributes: Final Retail
WHQL Logo'd: No
Date and Size: 3/15/2007 08:56:52, 627840 bytes
Other Files:
Driver Provider: VIA - IC Ensemble, Inc.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10192107&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5983 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/17/2009 20:02:32, 2807392 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Sound Capture Devices
Description: Aux (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHDA.sys
Driver Version: 6.00.0001.5983 (English)
Driver Attributes: Final Retail
Date and Size: 11/17/2009 20:02:32, 2807392 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Mic (Envy24 Family Audio Controller WDM)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: Envy24HF.sys
Driver Version: 5.12.0001.3652 (English)
Driver Attributes: Final Retail
Date and Size: 3/15/2007 08:56:52, 627840 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
Description: Line In (Envy24 Family Audio Controller WDM)
Default Sound Capture: No
Default Voice Capture: No
Driver Name: Envy24HF.sys
Driver Version: 5.12.0001.3652 (English)
Driver Attributes: Final Retail
Date and Size: 3/15/2007 08:56:52, 627840 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF
On a sidenote, from what you say, it could possibly be traffic shaping, as you say it isnt happening at a certain time. However, to be absolutely sure, you would need to raise a ticket with your ISP, completely ignore what the front desk reps tell you and demand to be put through to an actual tech supervisor.
Another way to check for traffic shaping is, when you encounter a lot of these disconencts in a short space of time, run a 1 gb bittorrent download, but disable any encryption methods, and ENABLE incoming legacy conenctions. This can flag up any throttling issues.
Also, when you encouner these errors in a short space of time, try running the following application, as it can show you any restrictions on your account. http://www.megaupload.com/?d=UTNZQSCV
Also, fully uninstall any firewall and AV software you have, and directly connect your computer to the router, and disable any firewalls you have active on that router.
these are a few things you can try, but it's worth checking your connection out first, before we have you change any important settings on your machine
In any case this one;
Description: Envy24 Family Audio Controller WDM)
Has drivers that are almost 3 year old;
Date and Size: 3/15/2007 08:56:52, 627840 bytes
Edit: Just uninstalled the other one, but that wont make any difference.
http://en.wikipedia.org/wiki/Optimum_Online
If you look at my nettest it shows It is going good. I have run http://www.speedtest.net/index.php to many different places and it works just fine. I play other MMO's besides these two and the games run just fine. I patched CO and I patched STO and now my game disconnects (it never has before this patch)
Actually your inbound column 3 is showing zero. in the nettest.
if you had no problems column 1 and three would be very close in values.